Flight delay and cancellation compensation, Tui/Thomson ONLY

pymers

hi all
first can I ask if anyone else has tried to claim from Thomson concerning flight TOM076 from Gatwick to Mombasa on the 25th nov 2011 and if you have what was the response you got from them ?
well I received my letter back from them I sent them an NBA as I was not satisfied with the response I got from them
1st letter this is part of the reply I got from them
-v• Thomson



In the case of your flight TOM076. the root cause of the delay was found to be a

technical defect. in the form of damaged C ducts. which was discovered prior to

departure. This grounded the aircraft scheduled to operate your flight which led to the


crew going out of hours. and subsequently required the flight to night-stop. an

alternative aircraft was sourced tooperate your flightwhich departed the following day

at the earliest opportunity. sincethe technical

defect in question arose outside of routine maintenance checks, and could nothave

been foreseen or prepared for. the delay has been attributed to '"extraordinary circumstances
I asked them to tell me what checks were made and this is what them replied with

Thank you for your correspondence following the response you received from us. We

are sorry to hear that you are unhappy with our recent correspondence about your delayed flight TOM076 to Mombasa


















Thomson always gives careful consideration to every correspondence received, and we

are always prepared to consider again if our customers are not satisfied with the

response given. Following the receipt of your letter, I have attempted to answer your

queries where possible, but I apologise that I have not been able to disclose in full the

information you seek.

To reiterate, the delay you experienced was due to the aircraft scheduled to operate

your flight being grounded due to a technical defect, in the form of damaged C-ducts.

Due to the sensitive nature of the information contained within our internal flight

reports, we are not obliged to disclose information specifically relating to the pre-flight

checks.

In response to your second query, it is evident that, in an attempt to minimise the

delay, initially spares were sourced in order to rectify the defect. Following this, an

alternative aircraft was sourced to operate your flight, in a further attempt to minimise

the delay. Your flight was then operated once the crew had taken minimum rest. Where

possible, efforts will be made to source a standby crew, but in cases where unforeseen

issues arise, it is not always possible to facilitate this immediately, given the

unanticipated nature of the circumstances.

Once again, I would like to offer our sincere apologies for the disruption caused. I

appreciate this must have been a disappointing start to your holiday. Thomson cares a





I'm sorry
you feel that this is not the case. I know that this is not the outcome you were hoping

for and if you remain unhappy with the outcome, you may consult a third party at your

discretion.

Thank you again for your correspondence.

Yours sincerely,






Chivonne Koranteng

Flight Claims Advisor

After Travel Customer Support
sorry the way this letter has gone on the forum but had to scan it
so next step is court what do you think
I have never had to deal with a court before and it is a bit daunting as checked on here and you have to do a defence statement and I would not know how to go about starting that
any advise would be appreciated
thank you

delvey

So a plane can fly with a faulty fuel valve? As this is what they claim to be extra ordinary circumstances with me

pymers

delvey wrote: »

So a plane can fly with a faulty fuel valve? As this is what they claim to be extra ordinary circumstances with me

were you on the same flight as me ?

panholio

panholio wrote: »

I issued a request for judgement against Thomson today as their time ran out yesterday to issue a defence following my service of claim. (They did an acknowledgement of service)

The system on MCOL now shows up that Thomson have issued a defence today, one day late.

So overall the system shows that I have requested a Judgement and that they have issued a defence.. Anyone got any thoughts on what will happen?

I assume the court will forward me a copy of the defence?

Is it applicable given that it is late?

After some advice here guys. Logged onto MCOL this morning and it is showing that my request for judgement has been "rejected". Where do I go now? I assume Thomson's defence will come to me... I guess along with that there will be instructions from the court on my next steps?

Vauban

panholio wrote: »

After some advice here guys. Logged onto MCOL this morning and it is showing that my request for judgement has been "rejected". Where do I go now? I assume Thomson's defence will come to me... I guess along with that there will be instructions from the court on my next steps?

Yes. The court will send you both a copy of the defence (it won't surprise you - it's been posted here before) and a copy of the allocation questionnaire (where you apply to have your case transferred to a local court, on the small claims track - and indicate your willingness to accept mediation). It'll take a couple of weeks I imagine.

panholio

Great thanks Vauban. I shall look forward to the defence!

Thesiteagent

Hi,

Can I just ask if anyone else is claiming for the delay on flight Tom 5433 from Majorca to Luton on the 10th June 2010?

I have just received a date for the court hearing and an now compiling my case.

ruthiec1972

Thanks for letting me know this piece of valuable information. We have sent our second letter to Thomson and basically told them exactly what you said
I would be very interested to know how many claims Thomson agree to pay out immediately. It would appear on investigation that the 3 page letter we received is Thomsons standard response to any compensation claim of this sort with the intent of confusing loyal customers with so much information and jargon that they give up.


Glad we're not the only one's feeling this way. Keep in touch, together we should all get on better (hopefully)

blue500

Hi I travelled to Paphos in may 2010 we were delayed 17 hours on the return flight having to stay in Cyprus for an extra night I complained when I got home , after seeing on tv that we may be entitled to compensation I rang Thomsom after waiting nealy 65 days they wrote to me saying that although I complained at the time and they accept this because I didn't quote the eu regulation they wont pay anything , Does anyone know of any companies that fight the claim for you for a fee as im not very computer literate and feel that my best hope would be with a company that specialize in claims if you could email me on [EMAIL="msr997@btinternet.com"]msr997@btinternet.com[/EMAIL] I would be very gratefull Thanks Mike

111KAB

blue500 wrote: »

Does anyone know of any companies that fight the claim for you for a fee as im not very computer literate and feel that my best hope would be with a company that specialize in claims ......

PM Coby Benson - good luck.