Flight delay and cancellation compensation, Tui/Thomson ONLY

acubed

Vauban wrote: »

Brilliant result for you. Now you sit pretty. You will get your Allocation Questionnaire in due course, where you will say that you want to have the claim heard on the small claims track and in your local court. And you'll tick the box for mediation - but that will come to nought. Eventually (in a few months, I should add) you will get a date for your court appearance, and then you will be asked to submit a bundle of documents, including your witness statement. This is when you go to town ...

Patience, grasshopper!

Hi

Just heard from my local county court requesting that i submit all papers that i intend to rely on at the hearing. Other than my statement, does anybody have a recommendation as to what papers i should submit?

happychap7

Hi
Am i right in thinking that Thomsons have now started settling out of court for some claims that they initially stated they wouldnt consider due to them being over 2 years ago.

Bonters

happychap7 wrote: »

Hi
Am i right in thinking that Thomsons have now started settling out of court for some claims that they initially stated they wouldnt consider due to them being over 2 years ago.

They certainly have! The bounders. :mad:

darkwarrior

So I have received an Acknowledgement of Service saying they intend to defend all of the claim. What is the next step? Just wait for them to abuse the 28 days they now have?

darkwarrior

Centipede100 wrote: »

Now you are in a legal process you wait until you are directed to do something via MCOL or the Courts Service.

Ok thanks Centipede. Is this a standard thing with Thomsons?

Lindagreenacre

Thanks, that is something to consider. I wrote to Wigmore House 28 March and 20 April and no reply. I have emailed twice and no reply. I have kept putting comments on Facebook and they respond and say that they will respond within 28 days or 56 days, or other nonsense. It is now 83 days since I posted the first letter.

stavros42

Lindagreenacre wrote: »

Thanks, that is something to consider. I wrote to Wigmore House 28 March and 20 April and no reply. I have emailed twice and no reply. I have kept putting comments on Facebook and they respond and say that they will respond within 28 days or 56 days, or other nonsense. It is now 83 days since I posted the first letter.

Think it's about time for an LBA, Thomsons seem to be giving you the run around.

Vauban

stavros42 wrote: »

Think it's about time for an LBA, Thomsons seem to be giving you the run around.

Remember folks Vauban's Third Rule of Combat: the opposition have as much, and no more, time than you choose to give them.

VicsSmith

Hi,
I'm hoping for some help.
I've now had my defence through from Thomsons. It covers a number of points they're making (although the only correspondence they've had with me prior to this is stating the 2 year rule). These points are as follows:

1. I must prove I was on the flight. I've issued booking references etc, but no longer have boarding passes etc. - Ive sent off my request for personal information to them.

2. The flight was delayed due to extraordinary circumstances due to a technical fault namely a defect in the Bus Power Control Unit (BPCU) which controls the electrical distribution across the aircraft. The BPCU was replaced however the new replacement unit highlighted an issue with one of the Generator Control Units (GCU) that was not previously evident. There are 3 GCUs on the aircraft, each one controlling either an engine or Auxilary Power Unit generator. Interchanging of the GCUs confirmed the GCU was at fault and the aircraft could not depart until a spare part was sourced and delivered to Newcastle. This part rarely fails and therefore stock is not held at Newcastle. - I obviously have no knowledge about the science of aircrafts. I've read many a time that technical faults arent extraordinary circumstances, but is this tale they tell extraordinary because it seems to be problem after problem and as they state, something that rarely goes wrong?

3. I am to put strict proof as to my loss - I'm a bit baffled at this. What exactly do they want me to prove? I lost a whole day of my holiday?

4. 8 percent interest is an inappropriate interest rate - I only followed what MCol suggested.

Any recommendations at to where to go from here?

Much appreciated!!!!

Vics

stavros42

VicsSmith wrote: »

Hi,
I'm hoping for some help.
I've now had my defence through from Thomsons. It covers a number of points they're making (although the only correspondence they've had with me prior to this is stating the 2 year rule). These points are as follows:

1. I must prove I was on the flight. I've issued booking references etc, but no longer have boarding passes etc. - Ive sent off my request for personal information to them.

2. The flight was delayed due to extraordinary circumstances due to a technical fault namely a defect in the Bus Power Control Unit (BPCU) which controls the electrical distribution across the aircraft. The BPCU was replaced however the new replacement unit highlighted an issue with one of the Generator Control Units (GCU) that was not previously evident. There are 3 GCUs on the aircraft, each one controlling either an engine or Auxilary Power Unit generator. Interchanging of the GCUs confirmed the GCU was at fault and the aircraft could not depart until a spare part was sourced and delivered to Newcastle. This part rarely fails and therefore stock is not held at Newcastle. - I obviously have no knowledge about the science of aircrafts. I've read many a time that technical faults arent extraordinary circumstances, but is this tale they tell extraordinary because it seems to be problem after problem and as they state, something that rarely goes wrong?

3. I am to put strict proof as to my loss - I'm a bit baffled at this. What exactly do they want me to prove? I lost a whole day of my holiday?

4. 8 percent interest is an inappropriate interest rate - I only followed what MCol suggested.

Any recommendations at to where to go from here?

Much appreciated!!!!

Vics

This is Thomson talk just to put you off.1: You don't have to prove anything, they do. 2:

Not EC, technical fault. 3:261 compensation only. 4: I received 8% only a few weeks ago. 5: LBA then court.