Flight delay and cancellation compensation, Thomas Cook ONLY

JPears

I think they could sucessfully argue that a customs area overcrowd was beyond their control and therefore an extraordinary circumstance.

Paulcox741

Interesting development in my claim.

Have been informed by another passenger on the flight (and seen the evidence) that after referring to CEDR Thomas Cook were forced to pay out. Therefore assumed they would have to pay out for us too, having already set the precedent.

Having referred to CEDR myself Thomas Cook are still contesting it. And here comes the strange bit....they have provided examples of 2 cases for the same flight where CEDR have ruled in their favour.

Has anyone ever come across this? I.e. Where CEDR have provided contradictory rulings on the same flight.

legal_magpie

I haven’t come across this situation but it depends on whether CEDR treat every single claim as a separate matter and decide on its merits. If they do, it could well be different adjudicators and better or worse prepared cases. If you want a parallel, you might have two claims relating to the same flight before two different judges in the same court on the same day with different verdicts. The passenger in case one may have presented his case very well and the airline badly and in case two vice versa.

tripletmom

Hi

New to this but just have a quick question.

Our flight was delayed from Grenoble to Gatwick last Sunday (21/01/18) becuase 40 passengers from Tignes were delayed getting out of resort. The rest of the passengers were able to get ot of their resort at and to the plane on time so we were made to sit on the runway for 3hrs.

We were due to arrive at 10:35. We touched down at 13:31 so everyone assumed we weren't eligable for compensation. It was only when I got home and did some digging that I found it is classed as when the airplane doors open. Therefore I filled in their online compensation form.

I've had a response from them today saying that the plane arrived at 13:33 so there is no claim to be made. So basically they are saying the plane taxied, got to the gate, had the bridge attached and doors opened in 2 minutes!

So what are my next steps? Do I respond and argue or go to the ombudsman? There were 5 of us so worth pursuing.

Many thanks

JPears

I would respond saying that you recorded the touchdown of the plane at 13.31 so could they explain how the aircraft , as you say, taxied, stopped and bridged for doors open in 2 minutes.
Somebody maybe able to find some timings/flighttrack for you on this board.

tripletmom

great thank you.

I know we definitely landed at 13:31 as that is what the boards at Gatwick said and also Gatwick websites arrival information as I checked

Justice13075

Do you have your flight number?

tripletmom

Yes it's MT1115 on 21st Jan

Justice13075

EuClaim says they don't have enough information to make a decision. Bott & Co leading solicitors say you are due €250 per person. Google and download Vauban's guide read and then send a letter before action (template on page 6) to Thomas Cook, wait for their reply and then come back

jpsartre

tripletmom wrote: »

Yes it's MT1115 on 21st Jan

According to Flightaware, that flight landed 3 hours and 6 minutes late.