Flight delay and cancellation compensation, Thomas Cook ONLY

diane456

Pinkyboy, according to their website, Condor are part of Thomas Cook group. You need to make your claim against the airline, not the tour operator.

Try using this link https://www.condor.com/eu/help-contact/contact.jsp

pinkyboy

Thanks very much for your replies. I will make my claim with condor airlines and fingers crossed I get somewhere! Does anyone know if I have any separate claim for the loss at the hotel also?

diane456

I don't know about that. I am only able to claim under EU 261/2004 which is a fixed amount. I would guess the same would apply to you. We lost 3 people's wages for 1 day and 2 people's wages for 2 days because of the delay but that cannot form part of a separate claim. I am of the understanding you can claim one or the other but not both.

Mark2spark

pinkyboy wrote: »

Does anyone know if I have any separate claim for the loss at the hotel also?

You do, but not under the EU261/2004 regulation (which is what this section of forum primarily focus's on).
Your claim would be against the holiday company you booked with, for not supplying the goods as described under the contract.
Note that if you paid with a credit card, the credit card company are jointly liable under section 75 of the consumer credit act.
If negotiations fail with TCH on holiday loss recompense, then your legal angle would be the montreal convention, - this is much more complex for a layman to tackle legally (but not insurmountable).
A voucher for approx 1.5/7th of the holiday cost should be your aim IMO

pencoed99keith

hi ..i have put a claim in with the CAA and with ABTA do you think this will make a diffrence or are they controled or backed by the airlines

pencoed99keith

hi ...i have made a claim against T/C i have also escalated my claim becuase of poor reply with CAA and ABTA will this help or are they controled or backed by the airlines

111KAB

ABTA will not be concerned. CAA are toothless, useless and worthless (rearrange in any order you wish) plus funded by the airline industry. Only way to deal with Thomas Cook etc is DIY court claim or use a NWNF.

diane456

I gave TC a 14 day NBA letter and it expires soon. I have had no response, not even an acknowledgement. I used Resolver and it is advising the next step is to escalate to the chairman. However, reading on here it seems it may just be pointless to do that and the best next step would be to issue a MCOL claim.
I've also had no response to my email to TC regarding how badly I was treated as a special assistance customer (full details on page 372 of this thread). I am not wanting to go to the press over this as was suggested as an option for me, but I do feel incredibly angry and let down. Would I merge the two complaints or leave them as separate and just send the special assistance complaint to the chairman?
Any advice welcomed please

111KAB

Yes separate - two different matters. Claim for compensation re delay should just be factual, over 3 hours delay so compensation due according to 261/2004.


The other matter should, initially, be dealt with by correspondence to the CEO/chairman. Realistically other than an apology the only other offer they can make is vouchers/cheque so if you are not happy with that outcome the only other alternative is to name and shame.

diane456

111KAB wrote: »

Yes separate - two different matters. Claim for compensation re delay should just be factual, over 3 hours delay so compensation due according to 261/2004.


The other matter should, initially, be dealt with by correspondence to the CEO/chairman. Realistically other than an apology the only other offer they can make is vouchers/cheque so if you are not happy with that outcome the only other alternative is to name and shame.

Thank you. I wasn't sure as I know that the special assistance issue is also a breach of 261/2004. I'll keep them separate.