Flight delay and cancellation compensation, Thomas Cook ONLY

CharlieBoff

Hello. Currently pursuing TC for compensation over a recent flight to Tenerife that ended up being 17 hours late and included an emergency evacuation on to the tarmac at Gatwick (see post 3465). A friend pointed out some general information on a website called You and Your Rights and is written by Dean Dunham. There was also an article written by him on the Daily Mirror website. Might be helpful to newbies like me.

x-spendthrift

laul04 wrote: »

Hi

I've just had a successful claim with TC and was awarded £2,800 cash for 8 people 3hr delay from Turkey last year.

I called Thomas Cook for a copy of my booking confirmation claiming it was for an insurance claim so they would give it to me.

I sent in a letter quoting the booking ref etc using MSE template and enclosed a copy of the booking confirmation.

When I chased my claim I was told to complete an online form rather than send a letter(altho I did both) The online form doesnt even ask for proof.

This is the address I used:

Thomas Cook
Customer Relations
2-4 Godwin Street
Bradford
West Yorkshire
BD12ST

If i'm ever making a complaint I send a few letters to different addresses to cover all bases.

Thanks for this info, and I am pleased that you have had successful outcome. I used their on-line complaints form yesterday (and received a reply on the same day) saying they are looking into the matter and to be patient with them. As a matter of precaution I have also sent them a letter with proof of itinerary/payment to their Goodwin Street address as well. I am quite optimistic because I know that people have already been compensated for the same flight that I was on, although I will wait and see what happens!!

rusty_frog

Hilz22 wrote: »

Hi
Looking for help, this may already have been posted but I can't find any information.
We have been told by Thomas cook that we are entitled to compensation with the eu ruling. They sent us a voucher which we refused so they said said they would do a bank transfer in 10 working days. Anyway 10 days later and guess what? No payment so I called them today they apologised and said it would be another 10 days:(
I was wondering if anyone else had experienced this.
Thanks for taking your time to read. X

I am going through a similar phase with TC.
After about 6 months, they ceded to my demands, admitted liability and offered to settle with vouchers.

This I have refused, due to my loss of confidence in the company, and asked for cash in the form of bank transfer.

I was promised like you, payment within 10 days. The 10th day is up on Tuesday (17th).

I am not holding my breath!

tbird1600

My wife and i were delayed by just over 4 hours on a T Cook flight from Antalya to Gatwick. My concern is that as we only paid £376 each for the holiday is it right to try claiming €400 compensation each. My wife seems to think it's ok to do but i'm not comfortable with it. I welcome any other views.

Mummykate

Just had an email from Thomas cook they are sending in an application to set aside

Mummykate

The problem with our flight was The issue was with a knocking noise from the nose gear on the previous rotation. This had to be investigated in accordance with Aircraft Maintenance Manual, following the investigations it was declared serviceable. The nose gear had been properly maintained and we believe this to be extraordinary

Mummykate

Ha just had a second email saying that is not the fault they got there wires crossed this is the fault It was an engine problem and the information I provided you with was in respect of a different flight. The technical fault was an engine starting fault. Upon investigations, the master start switch was found to be faulty. This is an on condition part that does not require maintenance and the failure of this type of part is unpredictable really is it ?? !!!

Vauban

I find the predictability point a bit absurd. Just follow the logic:

If a technical fault is predictable, it should not happen, as it will be replaced during routine maintenance. Therefore all technical failures that occur in a properly maintained aircraft will have unpredictable, and must therefore be extraordinary by definition.

It's just silly.

Hes08

Hi. I have been in contact with TC regarding a delayed flight and they have agreed we are due compensation under eu regulations. However they have only paid the amount for 2 adults having travelled as a family of four, 2 adults, a child and an infant. They claim they don't pay out for free child places or infants. Is this legally correct? Thanks in advance.

Vauban

Did your children pay a fee to fly? I imagine they did. If so, they are due the compensation.