Flight delay and cancellation compensation, Thomas Cook ONLY

selski99

fossman wrote: »

Hi everyone

We got a 6 hour 30 minute delay yesterday flying back from Corfu, the reason given was a bird strike which caused damaged to the planes nose cone.

I have done some research today and it appears that the plane that was damaged was due to fly to Menorca so Thomas Cook sent our plane to Menorca and back before it came to fetch us.

I have drafted the compensation letter using the template, should I include the information I have found today or hold it back for future use?

Did you include it in your letter in the end?

This is similar to my situation, we were delayed over 4 hours as our plane was being used to replace another that had technical problems (according to the captain). Can I also ask where you came across that info as I'd like to have it in black & white going forward after receiving the standard TC "technical nature...extraordinary cicumstances" rejection e-mail today.

I think I'm gonna go through a NWNF company so I'd be grateful if anyone could recommend one who specializes in this field. Can I send a NBA letter to TC first or would I be better leaving it to the lawyers?

steve1500

fossman wrote: »

Which of the numerous addresses listed on here should I be sending it to?

This is now the address they are now using. That is what they have told MCOL

Thomas Cook
Unit 4A Adwalton Buisness Park
Inmoor Road
Birkenshaw

Bradford
BD11 2PS

TEl 01274 387943

fossman

selski99 wrote: »

Did you include it in your letter in the end?

This is similar to my situation, we were delayed over 4 hours as our plane was being used to replace another that had technical problems (according to the captain). Can I also ask where you came across that info as I'd like to have it in black & white going forward after receiving the standard TC "technical nature...extraordinary cicumstances" rejection e-mail today.

I think I'm gonna go through a NWNF company so I'd be grateful if anyone could recommend one who specializes in this field. Can I send a NBA letter to TC first or would I be better leaving it to the lawyers?

When we were flying out to Corfu the plane we were due to fly out on had just flew in from Zante. So I checked the aircraft reg numbers on a flight tracker each week for the Corfu flight and it was always the Zante plane that flew out to Corfu. I then checked for our delay and the Zante plane landed at 9.30am and then flew out to Menorca at 10.30am for their delayed 7am flight.

My argument is that there is no way the Zante plane scheduled to land at 9.30am could have been scheduled to fly out to Menorca at 7am so our delay was caused by Thomas Cook transferring our plane and could have been avoided.

Oliver_Klozoff_2

fossman wrote: »

When we were flying out to Corfu the plane we were due to fly out on had just flew in from Zante. So I checked the aircraft reg numbers on a flight tracker each week for the Corfu flight and it was always the Zante plane that flew out to Corfu. I then checked for our delay and the Zante plane landed at 9.30am and then flew out to Menorca at 10.30am for their delayed 7am flight.

My argument is that there is no way the Zante plane scheduled to land at 9.30am could have been scheduled to fly out to Menorca at 7am so our delay was caused by Thomas Cook transferring our plane and could have been avoided.

The problem with that is that they can (and often do) swap out aircrafts as needed. It's not set in stone. Not a solid argument. My flight is usually flown by one of two aircrafts though sometimes it was flown with a larger one or an alternate one.

Carpenter23

Centipede100 wrote: »

I am starting this thread for those claiming flight delay or cancellation compensation from Thomas Cook.

Any posts regarding any other airline in this thread will be ignored (at least by me).

Hi have sent my letter to Thomas cook to make a claim but been denied by the unexordinary circumstances return email what's my next move ?
Regards

Owen

Vauban

Carpenter23 wrote: »

Hi have sent my letter to Thomas cook to make a claim but been denied by the unexordinary circumstances return email what's my next move ?
Regards

Owen

Unexordinary circumstances don't sound very special ...

Read the FAQs on page one as a starter.

rb211

I was on tcx2502 Manchester to Antalya in October 2012.

When we arrived at Manchester Airport we were told that 'due to problems within the Thomas Cook fleet' we would be flown to Dalaman and then bussed to Antalya Airport.

Consequently we arrived at Antalya Airport approximately 5 hours later than we should have.

Does this sound like I have a decent case for compensation ?

Thanks for any replies

Vauban

rb211 wrote: »

I was on tcx2502 Manchester to Antalya in October 2012.

When we arrived at Manchester Airport we were told that 'due to problems within the Thomas Cook fleet' we would be flown to Dalaman and then bussed to Antalya Airport.

Consequently we arrived at Antalya Airport approximately 5 hours later than we should have.

Does this sound like I have a decent case for compensation ?

Thanks for any replies

Yes. This is code for "we've used your plane elsewhere", which is an operational decision on their part. Strong case for compensation.

daz1onlym

After half a dozen letters, and knockbacks from Thomas Cook, and then a No win no fee company taking my case and then telling me its not worth fighting, i thought about giving up. I didnt, and carried on with another 2 letters. Last weekend i rang again after getting another letter from Thomas Cook asking for more details. Got a bit of a shock when they offered me £1042 :rotfl: I refused a voucher, and was told they no longer send cheques. They took my details to do a bank transfer. The money has now cleared :beer:
The morale of this tale is never give up the fight. Thanks for all the tips and posts that have helped along the way.:T

steve1500

TC have acknowledged at MCOL & are going to defend, which I expexted at theis early stage.

Apart from starting to learn the various rulings backwards.

I have also been onto TC's website if there is anything there that may also help http://www.thomascook.com/thomas-cook-history/

They appear to have virtually no room to manoeuvre should anything go wrong.

"Thomas Cook Airlines operates a fleet of 35 aircraft from 21 regional airports to destinations worldwide"

Presumably there will be at least one plane on the ground for servicing???