Flight delay and cancellation compensation, Thomas Cook ONLY

Sandy_Beech

Just got this reply !!!!

MY FLIGHT WAS - TCX 2027 PFO - MAN (Delayed 7 Hours)...12th June 2012

"""""Dear Mr White,

I write further to your recent correspondence and I am sorry that you remain unhappy with the response you have received so far from our Customer Relations Team.

Unfortunately we are not able to provide you with the answers to the questions raised in your correspondence detailing the cause of the breakdown as this is a private matter to be addressed by Thomas Cook

The cause of the breakdown could not have been foreseen prior to your aircraft departing and for that reason, we class this flight delay as an ‘extraordinary circumstance’ and no compensation would be applicable.

We, as Thomas Cook, stand by our decision and should you wish to pursue this matter further, I would therefore suggest that this is done through more formal channels.

I thank you once again for taking the time to contact Customer Relations and whilst I appreciate your disappointment at present, I hope that Thomas Cook may be of assistance to you in the future.

Yours sincerely
xxx
Customer Relations Team
Customer Relations Executive
Flythomascook.com
Customer Relations
2-4 Godwin Street
Bradford
West Yorkshire
BD1 2ST
Tel: 0844 8798 136""""


Thanks in advance!!!!

111KAB

Well looks like more formal channels for you Sandy Beech!

Sandy_Beech

111KAB wrote: »

Well looks like more formal channels for you Sandy Beech!

ok - on it will look into the FAQ to assist, as a very quick question shall I email/call CAA or straight to court?

Million thanks.....

111KAB

Sandy_Beech wrote: »

ok - on it will look into the FAQ to assist, as a very quick question shall I email/call CAA or straight to court?

Million thanks.....

Forget the CAA I'm afraid it is a NBA letter giving them 14 days notice then a court application either long hand at your local court or via MCOL.

Ed_C.

Snarler677 wrote: »

Hi has anyone had any success in claiming compensation from Thomas Cook Airlines for flight TCX 0927 from Sanford Florida to Glasgow on 29th June 2013 which was delayed 27 hrs with a technical fault. I have received the standard extraordinary circumstances letter from them, which I am presently disputing using EC Reg.261/2004 article 5 but don't hold out much hope so will then refer it to the CAA but again don't hold out much hope and may therefore have to refer it to a no win no fee company but was just wondering if anyone had any better success for this flight and how they went about it.

Hi Snarler i was delayed on the next day flight to glasgow scheduled 30th June. TC said the technical fault was a pylon hydraulics leak did they tell you the same??

I actually think our plane was ok but they let you guys take our plane but i cant prove this.

They now say case closed...do you know what your fault reason was and if you got outr plane?

Jackiehunter85

My partner and I were delayed by 7 hours in a flight from turkey to Manchester. Long and short of story is they were supposed to send one big plane from Manchester however there was a technical issue and they were sending to smaller planes. They divided up who was on what plane by who was getting meals and those who weren't. I have been emailing Thomas cook and tonight received a voucher for £100 (£50 each) as compensation. I don't feel this is good enough but unsure of next step


Any advice

111KAB

Jackiehunter85 wrote: »

. I don't feel this is good enough but unsure of next step
Any advice

Definitely not enough! Airline trying to fob you off. Read page one of this thread, action as you feel appropriate and in the fullness of time you will be glad you visited this site

TallulahTaboo_2

Sandy_Beech wrote: »

Just got this reply !!!!

MY FLIGHT WAS - TCX 2027 PFO - MAN (Delayed 7 Hours)...12th June 2012

"""""Dear Mr White,

I write further to your recent correspondence and I am sorry that you remain unhappy with the response you have received so far from our Customer Relations Team.

Unfortunately we are not able to provide you with the answers to the questions raised in your correspondence detailing the cause of the breakdown as this is a private matter to be addressed by Thomas Cook

The cause of the breakdown could not have been foreseen prior to your aircraft departing and for that reason, we class this flight delay as an ‘extraordinary circumstance’ and no compensation would be applicable.

We, as Thomas Cook, stand by our decision and should you wish to pursue this matter further, I would therefore suggest that this is done through more formal channels.

I thank you once again for taking the time to contact Customer Relations and whilst I appreciate your disappointment at present, I hope that Thomas Cook may be of assistance to you in the future.

Yours sincerely
xxx
Customer Relations Team
Customer Relations Executive
Flythomascook.com
Customer Relations
2-4 Godwin Street
Bradford
West Yorkshire
BD1 2ST
Tel: 0844 8798 136""""


Thanks in advance!!!!

Hi,

I used to work for TC as their customer service manager dealing with complaints. If you write to customer relations, they have a 28 day policy between each letter to respond. However, if you write to the directors office, you receive a full response in 7 days.

Maybe try that? Always gets their attention!

David_e

[QUOTE=Jackiehunter85;62929243
Any advice[/QUOTE]

Read this:

http://www.moneysavingexpert.com/travel/flight-delays

David_e

TallulahTaboo wrote: »

However, if you write to the directors office, you receive a full response in 7 days.

Maybe try that? Always gets their attention!

I always write to the Chief Executive of a company if I have an issue. I suspect that, in this case, it might get you a quicker response but it'll still be the same one - claiming exceptional circumstances.