Flight delay and cancellation compensation, Thomas Cook ONLY

deadpanjohn

supermum4 wrote: »

you take them to court via mcol or via a company who will take a fee % like most of us on here or if your not prepared to do that then you walk away simple

These options are not allowed in N.Ireland. Not so simple:(

Davidvgoliath

deadpanjohn wrote: »

These options are not allowed in N.Ireland. Not so simple:(

You may not be able to file a claim electronically in NI, but pretty sure they have a small claims track through the courts.

Are you saying that 'no win no fee' basis (conditional fee arrangement) is not available in NI?

If your flight originated in England or Wales then no reason as far as I can see that you cant use such a company?

Davidvgoliath

maghater wrote: »

unless you get a judge like mine who probably believes fairies deliver babies

:rotfl:glad to see you have a sense of humour about it!

Good to see you still posting and helping others....

Horace_Goes_Skiing

First post! Have taken on board a good bit of advice when pursuing my claim for compensation with TC so thought I'd post the ongoing events in case even a small part of my experience helps others.

Not wishing to go overboard with the detail with it still ongoing but the good lady and I were subject to a lengthy delay on a return from Greece.

Sent the letter off to Thomas Cook and got the standard acknowledgement with a case number to quote and shortly after received the anticipated "exceptional circumstances" fob off.

Replied stating I didn't agree with their assertions and would pursue further if three was no change of heart. Fourteen days passed - zip.

Next stage was to get the Greek authorities involved. Filled out the EU claim form and sent a raft of scanned documents from booking itinerary to the letter TC gave us going off the plane to a time-frame of events.

Received correspondence from them a few days later with the copy of a communication sent to TC effectively saying explain what the exceptional circumstances were, or pay up.

I had CC'd in Thomas Cook when contacting the Greeks and a few days later I got the same acknowledgement as before giving me a case number - a different case number incidently.

So now I'm waiting and wondering.

Has the new TC case come as a result of the promptings from the Greeks despite it making absolutely no mention of their involvement. Or because I happened to CC them in? Hmm....

To add further mystery all my dealings went through their customer relations email addy, but the Greeks sent their letter to TC via their claims addy.

To be continued!!

Davidvgoliath

Horace_Goes_Skiing wrote: »

Next stage was to get the Greek authorities involved. Filled out the EU claim form and sent a raft of scanned documents from booking itinerary to the letter TC gave us going off the plane to a time-frame of events.

Received correspondence from them a few days later with the copy of a communication sent to TC effectively saying explain what the exceptional circumstances were, or pay up.

I had CC'd in Thomas Cook when contacting the Greeks and a few days later I got the same acknowledgement as before giving me a case number - a different case number incidently.

So now I'm waiting and wondering.

Has the new TC case come as a result of the promptings from the Greeks despite it making absolutely no mention of their involvement. Or because I happened to CC them in? Hmm....

To add further mystery all my dealings went through their customer relations email addy, but the Greeks sent their letter to TC via their claims addy.

To be continued!!

Good luck with that. On many occasions before however (per this forum) TC have just ignored the foreign NEB's (national Enforcement Bodies), they even ignore our own, the CAA.

Best advice; send TC a notice before action/letter before claim, giving them 14 days to stump up in cash not vouchers.

Then court action if they dont.

Anything else is just a waste of time, and TC will play endless avoidance games...

sky_rat

So.... Thomas Cook accepted responsibility for my delayed flight on the basis I provide them with the booking reference number. I sent them a letter over 2 weeks ago giving them the reference number and 14 days to make the payment, but I heard nothing.

So I rang them the other day and conveniently they said they had not received the letter. I gave them the reference number over the phone and conveniently (again) they said the number was not recognized.

Over a month ago I sent an email to My Travel (who I flew with at the time of the delayed flight) asking them for a copy of the invoice but conveniently (yet again) I haven't heard from them.

Now I dont know what to do and it is still in process through the small claims court. Any advice ?

deadpanjohn

Davidvgoliath wrote: »

You may not be able to file a claim electronically in NI, but pretty sure they have a small claims track through the courts.

Are you saying that 'no win no fee' basis (conditional fee arrangement) is not available in NI?

If your flight originated in England or Wales then no reason as far as I can see that you cant use such a company?

Flight was Belfast to Larnaca. As far as I'm aware NWNFis not allowed in N.ireland. The small claims court works much as it does in the rest of the UK except when your'e trying to take a mainland company to court. Difficulties then arise:)

111KAB

sky_rat wrote: »

So.... Thomas Cook accepted responsibility for my delayed flight on the basis I provide them with the booking reference number.

Now I dont know what to do and it is still in process through the small claims court. Any advice ?

Continue with claim. Possibly ask for confirmation of what they require in writing (if not already obtained) and produce this as further evidence should you need to proceed to the hearing.
If you want to be generous/sort before Court tell them you are continuing with Court action and thus additional costs will be awarded against them unless they cough up in say the next 7 days.

scottishnellie

Can anyone recommend a NWNF or taking a % company I can use in the Scottish courts?

CAA have replied today to say:

We have asked all airlines toreconsider against this new guidance whether compensation should be payable ornot in all complaints that have been received by the CAA. We have now sent yourcomplaint back to the airline for reassessment and they will respond to youdirectly following their reassessment of your flight against the new guidelineson ‘extraordinary circumstances’.

We are unable to enter into furthercorrespondence on this issue at this stage as your complaint is now with theairline for reassessment.

So I have decided just to go to court but due to upcoming work changes I'm likely not to have the time or patience to do it all properly myself so would like to use a company if its an option.

111KAB

scottishnellie wrote: »

Can anyone recommend a NWNF or taking a % company I can use in the Scottish courts?

PM Coby Benson he may be able to help or point you in the right direction.