Flight delay and cancellation compensation, Thomas Cook ONLY

Davidvgoliath

laurensims wrote: »

Thank you - sorry I am new to the forums and don't know how to search for these answers. How do I go about saying this to Thomas Cook?

Thanks.

Write to or email them advising that you have no use for the voucher(s) and as stated in article 7 of the 261/2004 regulations, you wish for payment in cash. You do not have to give a reason.

Effectively they have admitted liability, so make sure you keep copies of correspondence where the offer of vouchers was made.

Hopefully, they will not argue, and you will be sent a cheque.

If they decide to be difficult and refuse to pay cash, suggest you post again on this forum for advice.

Evidence of others on this forum suggests you wont have any problems but they will make you wait a month or so for your cash.

I hope it all goes well for you.

stavros42

greenjane52 wrote: »

Well, we have done everything we were advised to do. We used the Templates, wrote to Thomas Cook, then to the CAA. The complaint arose from a 24 hour flight delay to Cuba from Manchester in November 2012. We did actually take off but needed to come back after the plane developed a loud technical fault after flying over one and a half hours. We know we were entitled to compensation legally but today the final letter from the CAA has said that because another passenger on the flight went to court and LOST against Thomas Cook, the court considered that the flight disruption was not within control of the company. Therefore a precedent has been set and no further action could be taken against the company. The company will rely on this particular case to reject future claims A days holiday missed, very shoddy treatment by Thomas Cook all round, and two very disgruntled pensioners to boot !!! Our case is now closed despite all our efforts. I thought you would be interested in what happened to us. We just don't do TC any more..fact !:(

The CAA make my blood boil, they have told you an utter falsehood, lieing to you and me. If the said case was heard in a small claims court NO precedent has been set. Your case is only closed when you decide this or a judge if you want to pursue this.

tigertrumps2

greenjane52 wrote: »

Well, we have done everything we were advised to do. We used the Templates, wrote to Thomas Cook, then to the CAA. The complaint arose from a 24 hour flight delay to Cuba from Manchester in November 2012. We did actually take off but needed to come back after the plane developed a loud technical fault after flying over one and a half hours. We know we were entitled to compensation legally but today the final letter from the CAA has said that because another passenger on the flight went to court and LOST against Thomas Cook, the court considered that the flight disruption was not within control of the company. Therefore a precedent has been set and no further action could be taken against the company. The company will rely on this particular case to reject future claims A days holiday missed, very shoddy treatment by Thomas Cook all round, and two very disgruntled pensioners to boot !!! Our case is now closed despite all our efforts. I thought you would be interested in what happened to us. We just don't do TC any more..fact !:(

Hi Greenjane was this flight due to go outbound on 9th November and then because of the fault were forced to stop overnight in Manchester Airport Crown Plaza Hotel and then flew out the following morning, if so can you confirm the time of flight departure

chili2001

I hope i've spotted something that might help me. I've just realised that I have been trying to claim on my flight TCX1745 for the delay which they are claiming EC for a high stage bleed valve but it was the plane from Gatwick (the same plane we were waiting for) that was delayed getting to us TCX1744 with a Scheduled Departure: 1:55 PM - Fri Sep-21-2012 and Actual Departure: 6:20 PM - Fri Sep-21-2012.
Can I claim a knock on effect as it might have been the same plane but it wasn't delayed at Antalya where we were waiting but at Gatwick? I hope this makes sense!

maghater

#2301 has Thomas Cook, claiming a blocked toilet is an extraordinary circumstance, whilst #2385 has panels falling off the plane as not ecs (and therefore obviously a normal part of operating an airline), makes you think doesn't it

jackndaz

So the latest drama in my case for compensation is as follows
After the pain in the u know what of locating the booking ref number (this being one of the requirements to find me) and passing this information to John at TC directors office I have waited 6 days for him to respond NOTHING !!!!! grrrrrrrrrr
I have today telephoned his office to be met with this response..... Yes we see that your flight was delayed HOWEVER (grrrrrrr) we now have to wait for the report to be sent to us to find out why this flight was delayed and as it goes back to 2007 we really don't know how long this could take to give us the information we need as there is no time limit required to ask for this information from the company who will have this information !!!!!!!!!!!!
TICK TOCK MY TIME IS ALMOST UP
I then replied to this with no problem I will see you in court to which she responds "So you don't want us to locate this information ?" I said obviously I do want you to locate it but I need it done within my specified time limit to which she said I'm sorry but we can't say how long it will take.
Any replies will be fabulous if you can help

laurensims

Davidvgoliath wrote: »

Write to or email them advising that you have no use for the voucher(s) and as stated in article 7 of the 261/2004 regulations, you wish for payment in cash. You do not have to give a reason.

Effectively they have admitted liability, so make sure you keep copies of correspondence where the offer of vouchers was made.

Hopefully, they will not argue, and you will be sent a cheque.

If they decide to be difficult and refuse to pay cash, suggest you post again on this forum for advice.

Evidence of others on this forum suggests you wont have any problems but they will make you wait a month or so for your cash.

I hope it all goes well for you.

Thank you so much for your help. I have emailed them this response now, so fingers crossed they will understand our circumstances and send a cheque.

Thanks again

lyndac40

jackndaz wrote: »

So the latest drama in my case for compensation is as follows
After the pain in the u know what of locating the booking ref number (this being one of the requirements to find me) and passing this information to John at TC directors office I have waited 6 days for him to respond NOTHING !!!!! grrrrrrrrrr
I have today telephoned his office to be met with this response..... Yes we see that your flight was delayed HOWEVER (grrrrrrr) we now have to wait for the report to be sent to us to find out why this flight was delayed and as it goes back to 2007 we really don't know how long this could take to give us the information we need as there is no time limit required to ask for this information from the company who will have this information !!!!!!!!!!!!

Hi jackndaz,

Looks to me like they know you were on the plane. What they are waiting on is a report to see why the plane was delayed. Seems a tad confusing to me. Take them to court before your time runs out.

Lynda x

jackndaz

From my first initial contact with them they have confirmed to me that yes the flight in question was delayed they never once suggested otherwise then surely they would already know why the said flight was delayed :mad:

Vauban

jackndaz wrote: »

From my first initial contact with them they have confirmed to me that yes the flight in question was delayed they never once suggested otherwise then surely they would already know why the said flight was delayed :mad:

You don't really have much of a choice, Jack: either initiate court proceedings, or walk away. You can't wait to know the reason, since you will be timed out. But ask yourself this: which is more likely - that the airline have been playing fair, trying to establish the facts as quickly as possible, and will voluntarily pay up if the delay isn't genuinely extraordinary; or that the airline have thrown every obstacle in your path and know that, by not telling you the reason for the delay, you may choose not to proceed - until it is too late. Even if you believe the first scenario, the balance of argument suggests initiating the court process and forcing them to provide a defence (plus you'd only have to pay the initial MCOL cost - not the full hearing fee at this stage).