Monarch delays & Compensations. Listed flights denied in O.P.

worldwize

Hi to forum
This is my first post and I will be putting my claim into Monarch today on their 3 page claim form.
I have not seen my flight on the forum ZB853 Larnaca to Luton just under 10hr delay 26-06-2012. Went to pick my car up at long stay car park luton to be told I had to pay a further £14.40 for over staying my pre booked time. I sent a claim in to Monarch for it and got the reply they don,t pay compensation but as a goodwill gesture 2 £50 vouchers off your next flight. I let it drop until the recent court cases and sent my claim in again saying I was entitled to out of pocket expenses and I was putting in a claim for compo under EC reg 261. Sent in the claim on Feb 1 got a reply by E-mail on the 5 FEB saying they will pay the £14.40 which I received on sat 16 Feb no mention of my compo claim. I was thinking by paying the £14.40 were they in fact acknowledging that I have a valid claim The reason given for the delay was sent in a letter to me was the famous technical problem on a previous flight.

Eve4ever

Vauban wrote: »

I don't think you need to be Mystic Meg to get this one right:D

Interesting though. If true, it would suggest that Monarch were not slowly moving through each flight but rather that they were holding off from telling people until they had decided on a strategy. And their strategy seems to be ...

DENY EVERYTHING!!!

I suspect they conclude that by saying no, 80% of folk will simply walk away. So that's a significant saving already. And they're probably right. But at what price to their corporate reputation?

Of the remaining 20%, they can either be pressured or settled before the matter comes to Court. Indeed, there is evidence on this forum of Monarch's lawyers phoning claimants directly to tell them the claimant has no case but that Monarch will refund the court fee if they drop the action.

It will be interesting to hear when the first of the court cases comes before a judge ...

Can somebody else give them a call and see with they get the same response? The phone number is 08712 250250, ask for the EU claim dept and give them your ref number.

Could anyone advise me on a point of interest, I put my claim into them before the outcome of the appeal and I was sent a letter explaining that my plane (both out and inbound) had to be utilised on another flight before it could complete my flight. Surely to god, they can't claim extraordinary circumstances on this?

111KAB

Eve4ever wrote: »

Can somebody else give them a call and see with they get the same response? The phone number is 08712 250250, ask for the EU claim dept and give them your ref number.

Could anyone advise me on a point of interest, I put my claim into them before the outcome of the appeal and I was sent a letter explaining that my plane (both out and inbound) had to be utilised on another flight before it could complete my flight. Surely to god, they can't claim extraordinary circumstances on this?

Understand Monarch EU team only answer calls in the mornings (see facebook) - your seem to have a valid claim HOWEVER expect the extraordinary circumstances wording.

Mark2spark

LBD wrote: »

Sorry you are going to be so busy Mark......had a look for Martin on FB, went back as fars as 1st of this month could not find him :) see you when you get back :)

Martin?
Try Malcolm instead :rotfl::rotfl::rotfl:

Malcolm Hillier.
I'll look later and give you his posting date if i find it. It was about 2 weeks ago now.

Eve4ever

111KAB wrote: »

Understand Monarch EU team only answer calls in the mornings (see facebook) - your seem to have a valid claim HOWEVER expect the extraordinary circumstances wording.

I rang them at 13.06?

abbie_c

Hi - My flight from Lesbos to Manchester was delayed by 27 hours in 1st June last year (Mon 1875) Anybody else complaiing about that flight? The poor people coming out fromManchester even spent a few hours in the air, before returning back to Manc. I was just stuck at the aiport. I wrote to Monarch on 24th October, completing their template and sending the scanned passports etc, along with copies of letters we had exchanged since the flight (I was complaining about many other things at the time, all rejcted or blamed on tour operator). I chased and chased (i was told at one point that they aimed to resolve all claims by end of February) and evenually got a reply last week - rejection of my claim due to, you guessed it - "extraordinary circumstances". When the flight was orginally delayed, they were actually quite efficient in supplying me with a confirmation letter, stating "technical difficulties" when they wanted me to claim off my own insurance. However, now they have investigated (took 14 weeks) a "fault with the Electronic Engine Computer" is no longer a technical fault! I have logged my complaint with CAA and written to a few "consumer champions", but would like to now know how do I take Monarch to court?

Mark2spark

abbie_c wrote: »

Hi - My flight from Lesbos to Manchester was delayed by 27 hours in 1st June last year (Mon 1875) Anybody else complaiing about that flight? The poor people coming out fromManchester even spent a few hours in the air, before returning back to Manc. I was just stuck at the aiport. I wrote to Monarch on 24th October, completing their template and sending the scanned passports etc, along with copies of letters we had exchanged since the flight (I was complaining about many other things at the time, all rejcted or blamed on tour operator). I chased and chased (i was told at one point that they aimed to resolve all claims by end of February) and evenually got a reply last week - rejection of my claim due to, you guessed it - "extraordinary circumstances". When the flight was orginally delayed, they were actually quite efficient in supplying me with a confirmation letter, stating "technical difficulties" when they wanted me to claim off my own insurance. However, now they have investigated (took 14 weeks) a "fault with the Electronic Engine Computer" is no longer a technical fault! I have logged my complaint with CAA and written to a few "consumer champions", but would like to now know how do I take Monarch to court?

See the FAQ's, MCOL link at the bottom.
FAQ's are a sticky on the main forum.

Mark2spark

Eve4ever wrote: »

I rang them at 13.06?

I think they are only open until 13.30 is what the other poster meant.
Certainly not all day anyway :undecided

111KAB

Mark2spark wrote: »

I think they are only open until 13.30 is what the other poster meant.
Certainly not all day anyway :undecided

From Monarch .... the phone lines are only open until 1.30pm to give the team time to work on your claims. They're all working very hard on investigating your claims. They can't give you any information until all the information has been gathered form all parties involved in operating your flight and a decision has been reached.

Eve4ever - apologies I thought you were asking someone to 'phone as you posted.

Eve4ever

Just in case this helps anyone I'm reposting the details of my 2 x delays on this thread as I fully intend to take Monarch to court.

5/5/12 - MAN - SSH ZB684 5 hours 25 mins delay
12/5/12 - SSH - MAN ZB685 4 hours 30 mins delay


"In Feb I booked a return flight from Manchester to Sharm El Sheikh, leaving 9.30am on 11/5/12 and returning 1 week later.

Two weeks before departure I received an email advising me that my flight time had been moved to 2pm and my return flight was now also 5 hours later than I originally booked.

I wanted a morning flight as I am a female, travelling alone, Sharm was not my final destination and I didn't want to travel by road in Egypt late at night. I called Monarch and explained this and they offered to move my flight to the morning flight the next day (12th) again, returning 7 days later.

When I arrived on the 12th at Manchester for my morning flight, I was advised of a 5 hour delay, which coincidentally meant I was now meant to depart at exactly the same time that I would had, on the re-arranged flight, the day earlier. Eventually, I departed 4 hours later."