Monarch delays & Compensations. Listed flights denied in O.P.

charltonfan1

charltonfan1 wrote: »

My claim of November 2012 has finally been replied to.

MON5278 01 August 2010 Gatwick to Sharm El Sheikh
Denied on EC's -

"Our records show that the aircraft scheduled to operate your flight suffered a gearbox fluid leak, rendering the aircraft unserviceable and unsafe to fly. Despite our best efforts we were unable to transfer passengers on your flight to an alternative aircraft within our fleet. As a consequence, the flight departed as soon as the aircraft became serviceable."

Think i'm going to get a legal firm to assist my claim

After escalating my claim through Resolver i was successful in my claim without needing to go to court for my wife and I.

Cheque's received

Resolver seems to do the trick so recommend it to anyone having no response from Monarch

charltonfan1

vicksmiler wrote: »

How strange, I included all the details of both passengers in my claim and included the passports, boarding card copies etc....

dont know if you ever got both your cheques but i put in one claim covering my wife and I and received two separate confirmation emails and two separate cheques in the mail. We were each allocated a new claim number

vicksmiler

vicksmiler wrote: »

Monarch Flight Number ZB565 Tenerife South to Manchester 20th September 2013.

I originally sent my flight compensation claim by the end of September 2013 asking for 800 euros for the 5 and a half hour delay, it was rejected on the grounds of extraordinary circumstances, i decided not to take matters further.

Just over two weeks ago I saw on the Money Saving Expert weekly email that people were having some luck in getting compensation so I thought I would try again, I resubmitted all the paperwork and today i received a cheque for £292....not as much as I had hoped for but considering the first claim was rejected some two years ago i am delighted with the outcome. If you have been rejected in the past I would definitely try again!

Just an update to this, i have now received another cheque for £292 for the other passenger so received the full compensation amount asked :):):)

vicksmiler

charltonfan1 wrote: »

dont know if you ever got both your cheques but i put in one claim covering my wife and I and received two separate confirmation emails and two separate cheques in the mail. We were each allocated a new claim number

Funnily enough, yesterday i received the another cheque so have received the full amount claimed for.

franquette

We are about to go to Court. Monarch are claiming extraordinary circumstances based on ongoing issues with Airbus throttle cable jamming. They have submitted a number of service bulletins showing this was a problem and evidence of an A300/310 Symposium which Airbus held in Istanbul 18-20 October 2011. One question is whether other airlines who also use Airbus have been making the same extraordinary circumstances defence? Also, as it has clearly been an ongoing issue for a number of years can it honestly be described as a 'hidden' manufacturing defect?
Can anyone shed some light on this?

franquette

I am going to Court on the same issue in 3 weeks' time. Please can you post the details so that I can quote them when I go to court? Which court was it heard in ? What date? What surname? And who was the judge? Reading your post I feel so much better as I have been so anxious about this, especially as Monarch sent a tree's worth of supporting paperwork for their claim.
And great news for you - well done!

legal_magpie

I would get them to produce all correspondence with Airbus and all other relevant documents to include all previous occurrences that they are aware of and whether they have made claims for compensation.

fubar4164

Franquette

just sent you a rather long PM - this is the point that I won against Monarch 3 weeks ago.

Am surprised (or on balance, maybe not) that they are going to try exactly the same argument that they just lost with.

Whilst county court doesn't set precedent for future decisions, it does have merit for consideration.

JPears

franquette wrote: »

We are about to go to Court. Monarch are claiming extraordinary circumstances based on ongoing issues with Airbus throttle cable jamming. They have submitted a number of service bulletins showing this was a problem and evidence of an A300/310 Symposium which Airbus held in Istanbul 18-20 October 2011. One question is whether other airlines who also use Airbus have been making the same extraordinary circumstances defence? Also, as it has clearly been an ongoing issue for a number of years can it honestly be described as a 'hidden' manufacturing defect?
Can anyone shed some light on this?

Clearly not "Hidden" since they are well aware of it!

111KAB

Monarch playing games again. Sounds like one of the Monarch A300 planes which rather conveniently (for your situation) they no longer have - http://www.monarch.co.uk/news/flights/2014-news/monarch-airlines-last-commercial-flight-on-airbus-a300-605r-after-23-years-of-service - so as with their former Boeing planes they claim hidden manufacturing defect. Slightly difficult for you to ultimately prove (or indeed Monarch) if the plane is now a Coke can however do not despair previous replies and my own PM will show you the way to go ... via court if necessary ... but I doubt the need.