Monarch delays & Compensations. Listed flights denied in O.P.

tgon

tgon wrote: »

....which never arrived. :mad:

Issued a warrant today. Cost another £70. Muppets

Unbelievably, the bailiffs are going in next week to either get my cheque or perhaps a nose wheel to sell on eBay

glentoran99

tgon wrote: »

Unbelievably, the bailiffs are going in next week to either get my cheque or perhaps a nose wheel to sell on eBay

It would be amazing if they gave you a part :rotfl:

111KAB

Seems Monarch believe all claims have been settled .... as question was asked on social media forum regarding claim compensation and ....


Monarch said ...."..... every person that is entitled to compensation and has contacted the correct department has of course been successful. Is there something I can help you with, would you like an update on your claim if you are making one?"

JPears

tgon wrote: »

Unbelievably, the bailiffs are going in next week to either get my cheque or perhaps a nose wheel to sell on eBay

Did the baliffs go in? Did you get your money?

amica

Hi and thanks to all the very helpful people on here giving up their time and knowledge to us! I'm really sorry if my questions repeat what has already been discussed, but I've honestly tried trawling through 211 pages!!


I wrote to Monarch and filled in their forms requesting(!) compensation for a delayed flight 30.08.12 ZB1398 Manchester to Milan (code mentioned in OP but from different date). At check-in we received a letter saying it was delayed due to technical problems, and while we waited the departure time kept getting put back. As usual I was given the EC excuse for not being paid compensation. The flight was over 3 hours delayed and stopped en route at Stansted as the original crew had reached their maximum flying time.


I know our personal inconveniences make no difference legally, but I included an outline in my letter about how we'd been affected - small kids, meal times disrupted (when we'd planned our travel around this). The replacement plane had a different seating plan to how we'd pre-booked our seats, meaning we had to be moved and sit separately from family. It was almost 10pm once we'd got our baggage and nowhere was open for food, the kids were past contemplating eating, and we had to find a taxi to our hotel for a late bedtime. Luckily we'd booked a hotel near the airport for 1 night before travelling on to the lakes - other passengers had onward travel very disrupted.


Anyway, since I wrote to Monarch the new court rulings have appeared. What should my next move be?! Is it worth writing again? A NBA? Is this likely to push Monarch into accepting responsibility?


What is this about them tending to offer 50% of the compensation? What reason do they give for this?


Realistically, I'm unlikely to find time to actually take court action so if they refuse again has anyone got any advice re no-win-no-fee companies? (I know they take a cut if compensation is paid).


Once again sorry for any repeats of what may have gone before. Thanks a million for any advice you knowledgeable folk can offer!!

Vauban

You should read my guide - that will answer 95% of your questions.

tgon

JPears wrote: »

Did the baliffs go in? Did you get your money?

All online small claims court action seems to start at Northampton County Court until the point where, in my case, Monarch defaulted on their legally binding promise to pay me compensation. It was then transferred to Luton County Court where a warrant was served on Monarch. They have a few days to pay up but seven days after that the bailiffs visit to obtain payment or seize assets. This has now elapsed and I'm waiting to hear back from the Court on the outcome.

Online small claims court is quite easy but it is a not a quick fix and courts costs are borne by me upfront (although added to my claim). Monarch truly are a wretched company to deal with.

Vauban

I understand that bailiffs powers are relatively limited but that you can apply to have a county court judgement transferred to the High Court - when you can then enlist the services of a HCEO - who don't mess around.

You have my sympathy though Tgon, particularly as you say that the claimant again gas to pay the costs upfront. I agree with your assessment of Monarch Airlines.

Shqipwag2006

I am having the same trouble as others seem to be having where Monarch are refusing to pay my compensation.
I was delayed in Corfu for 10 hours back in August. At the time they stated weather conditions as the reason for this. There were other planes landing and taking off in this time and I have photos to show that there was no bad weather. We were told by the pilot when we eventually got on a flight that our delay was due to technical issues as the plane coming to us had to be diverted to italy.
In september I received an email from Monarch stating that the delay was their fault and due to technical difficulties with the plane.
I sent my forms off and received a reply from them at the end of November saying that they would not be paying my compensation as their records state that our delay was due to the weather. I have sent another email refuting this claim enclosing a copy of their previous email but have heard nothing from them since.
I have tried the CAA but they say they cannot help as we did not take off from a UK airport. Who would be my next port of call? TIA

JPears

Vauban's guide?