Monarch delays & Compensations. Listed flights denied in O.P.

leespot

Hi All,

Just about to start my claim for flight ZB533 Palma - Man 09/04/11 Rudder fault (724). Will keep you all posted for anyone interested / claiming for the same flight. I should have done this ages ago but life has been getting in the way!

Cheers,
Lee

sheffowl65

i am currentlly pursuing compensation for 26 hour delay due to technical and operational difficulties.If anyone as any letters from monarch explaining the delays it would be greatly appreciated this would help my case and other future claimants.
please contact me if you can help.
many thanks Pete.
:beer:

111KAB

sheffowl65 wrote: »

i am currentlly pursuing compensation for 26 hour delay due to technical and operational difficulties.If anyone as any letters from monarch explaining the delays it would be greatly appreciated this would help my case and other future claimants.:beer:

Might be worth posting here as well >

https://www.facebook.com/MonarchComplaints

kelou

So having a while back asked for some advice from you lovely people, I duly filled my claim forms in and heard nowt for ages until a few weeks ago when I got an email saying (bet you cant guess!) that as it was a fault with the selector switch on the nose wheel landing gear it was an EC so we were not due any compensation and a fair bit more waffle about guidelines.

To be honest I have just not had the time to get the court forms sorted yet (hope to very soon, I know we are well within time limits as it was only this June) but in the interim I did email them back asking if they could clarify the timeline of the fault as I was told at the airport that the fault occurred the night before and I would be a bit miffed if this was the case as I feel we should have been informed of a potential delay at check. Especially as my son has a chronic illness and we only had medication in our hand luggage for a maximum of 8 hours, the rest was in the hold and it would have been really usedful of me to have known about this prior to check in, so I got this reply.....

Thank you for your e-mail

I am sorry that you do not feel that Monarch Airlines has provided sufficient information relating to your claim. Having reviewed the correspondence that has been sent to you, I am confident that sufficient detail has been provided in order to justify the decision made. Consequently we will not be providing any further information or documentation unless requested by the Courts or relevant Aviation Enforcement Body.

Regards


Why do you think they are reticent to supply info on timescales? Surely if it is an EC they have nothing to hide so nothing to fear? I was just curious as to why we were not told about the extent of the delay as we were checking in. This letter seems to me they really just cant be bothered in corresponding with me any more, maybe I should feel offended ;-)

111KAB

kelou wrote: »

.... unless requested by the Courts ....

Seems like that is the direction to go then!

kelou wrote: »

Why do you think they are reticent to supply info on timescales?

They are just not helpful and want to continue to try and persuade you/frighten you so as you walk away. Don't give into them!

kelou

111KAB wrote: »

Seems like that is the direction to go then!

Yes it really is! Just need to get my bum in gear and get the court proceedings started, just need a few clear hours to sit down and get my head round it, but will not leave it.

In a weird way I am now enjoying emailing them back and waiting for the next reply, if they will not be helpful then I shall be a nuisance! If they think for a moment that I will walk away they are sadly mistaken. As much as I am so cross that my boy has never been well enough to go abroad so this was his first flight, which as you can imagine was not a great first experience.

Think I have seen a fair few on here who have had the same issue with the nose landing gear, is it quite common? This thread is now getting so long it is hard to go through it all.

111KAB

kelou wrote: »

Think I have seen a fair few on here who have had the same issue with the nose landing gear, is it quite common?

Yes fairly common but just concentrate on the fact the plane had a technical problem and technical problems with planes (like cars) are commonplace/ordinary and definitely not extraordinary. In this respect the Huzar judgement is in your favour. Sometimes information is a little easier to find on here > https://www.facebook.com/MonarchComplaints

Kns

Hi everyone, hoping you could help with a flight delay to Egypt last year of over 5 hours. I filled in the compensation form and the reply i got back was as follows;

Our records show that the aircraft that was originally scheduled to operate your flight was declared unserviceable and unsafe to operate due to heat damage on the number two engine. There were insufficient aircraft from within the Monarch fleet to operate your flight on time. However, in order to reduce the delay, we arranged for passengers to be transferred to the first available aircraft from within our fleet.

Having considered the factual background of this case, we are satisfied that the disruption was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines

Any advice as to if this actually is an extraordinary circumstance or a technical fault? Thanks for any replies!

SimonLugs

Hi everyone,

RE MON313 Cardiff to Sanford delay over 8 hours.

I sent a mail to the CAA regarding my claim and had this response:

Dear Passenger,

We are writing to update you on your claim for compensation for a disrupted flight.

Please accept our apologies if you have received this email previously. A number of passengers may not have received our earlier update and this email reconfirms the current status of your claim.

As you may be aware, compensation for disrupted flights is subject to whether the reason for the disruption was beyond the airline’s control, known as ‘extraordinary circumstances’ and whether the airline undertook reasonable measures to avoid the consequences of the disruption.

The Civil Aviation Authority has been working with other National Enforcement Bodies across Europe to help understand what ‘extraordinary circumstances’ are in relation to flight disruptions, in light of Regulation EC 261/2004 and European case law. The results of that work have been published on the European Commission’s website:

http://ec.europa.eu/transport/themes/passengers/air/doc/neb-extraordinary-circumstances-list.pdf

You can read more about the CAA’s role for resolving disputes about disrupted flights here: www.caa.co.uk/extraordinarycircumstances
We have asked airlines to reassess complaints that have been received by the CAA in light of this new guidance. We have now sent your complaint back to the airline for their reassessment and they will respond to you directly within the next eight weeks.

We have closed your complaint and are unable to enter into further correspondence on this issue as your complaint is with the airline for a reassessment.

Please note that at this stage, we have not made an assessment as to whether compensation may be due on your specific claim under the Regulation.

Yours faithfully,


Tina Dunkin
Consumer Affairs Manager
Regulatory Policy Group
Civil Aviation Authority
CAA House, 45-59 Kingsway, London WC2B 6TE
Telephone: 020 7453 6888
www.caa.co.uk



Is this good news?

diggerb

Won in court ZB 634 11/07/12 Previously denied for ex circs. Please could this be added to the list off successes. Still going back to court for other members of the family who the judge would not include in his judgement.
I have contacted monarch saying that having lost once and given the damning evidence they would be foolish to go to court again. Guess what they are being foolish so off we go again.

Just a few words of encouragement for those of you who are going or considering going to court, go for it and when you do dont be put off with the amount of guff they send you as part of their defence they are trying to overawe you,for the most part its irrelevant and can be used as a stick to beat them with.
In my experience the court process is a fair and balanced system where the judge while adhering to the law took into account my inexperience of the system.
As for Monarch, they are a miserly penny pinching outfit who will use any means to discourage you from claiming but when it comes to court and preparation for court they are about as professional as they are in actually running the airline and we all know that level.
As far as my case is concerned i can only go into detail when the other family members are sorted so watch this space.