Monarch delays & Compensations. Listed flights denied in O.P.

glentoran99

roo987 wrote: »

Monarch recently rejected my claim as they told me that Pilot illness was an extra ordinary circumstance.

We were delayed coming back from Dalaman for 8 hours. We were scheduled to fly at 1.30pm and instead took off at 9.45pm. We were given lunch at a local hotel during this time and were told there would be dinner for us on the plane. There was no food on the plane. We finally landed at Gatwick about midnight gmt.

I have wrote to the CAA as I feel that a Company the size of Monarch should have provisions in place if this happens. Sickness of staff is not extraordinary. If they are not responsible for their own workforce planning then I do not see under what circumstances they would actually pay out for.

I will wait to see what happens and I wanted to see if anyone else had the same.

yep

http://forums.moneysavingexpert.com/showpost.php?p=58726507&postcount=156

russetred

I have sent in my claim forms at the end of December and have not received an acknowledgement. This seems to be the same for most people claiming from Monarch with some still waiting for a response after 3 months. I even tried an email just for confirmation that they have received my claim with no reply.

I was wondering how long would be a reasonable time to give Monarch to sent the simplest response, 1 month,2 months?

I would hate to wait over 3 months only for them to claim they could not find my forms.

glentoran99

russetred wrote: »

I have sent in my claim forms at the end of December and have not received an acknowledgement. This seems to be the same for most people claiming from Monarch with some still waiting for a response after 3 months. I even tried an email just for confirmation that they have received my claim with no reply.

I was wondering how long would be a reasonable time to give Monarch to sent the simplest response, 1 month,2 months?

I would hate to wait over 3 months only for them to claim they could not find my forms.

phone them and they will be able to confirm receipt

glentoran99

Centipede100 wrote: »

There is a big difference between 'legal costs' and 'court fees'. The latter are recoverable if you win but the former are not usually recoverable in the small claims court.

Have a look round MCOL (https://www.moneyclaim.gov.uk/web/mcol/welcome) and the Small Claim Court section 27 under Civil Procedure Rules (http://www.justice.gov.uk/courts/procedure-rules/civil/rules/part27) for more on this.

Thank youn however the small claims procedure in NI seems to be different from the MCOL

glentoran99

Centipede100 wrote: »

MCOL is just a gateway to the small claims procedure, computerising the claim and initial defence. Once that's out of the way, claimants are usually allocated to the small claims track at your local county court.

It's only for England and Wales though as far as I can tell, Not applicable in Scotland or Northern Ireland

111KAB

111KAB wrote: »

When dealing with the Spanish Authorities in respect of my Monarch claim (departure from Spanish Airport therefore CAA not really interested) they insisted the standard EU form was completed rather than Monarch's OWN form. the following link is for the form only for those that require....

http://www.seguridadaerea.es/NR/rdonlyres/8F5BB2B3-29D5-49EA-8EAF-5FFDFED6CBDA/39390/eu_complaint_form_under_r261_04.pdf

I sent them four emails and two letters with only one email response which was just a general reply .... I decided today to send them an email in Spanish .... hey presto a reply within the hour! Might be worth trying this method (Google translate if you are not fluent) if you are still awaiting a response from Spain.

LBD

Sorry I forgot to say for all those who may be exempt from paying court fees this is the form you need to fill in and send off with your claim.....

MCOL is ok if you have to pay and it is more convienient, the old fashioned way of paper forms is best for fee exemptions, otherwise if you fill in MCOL you need ot pay and then reclaim it...

here is the link for the form....

http://hmctsformfinder.justice.gov.uk/courtfinder/forms/ex160b-eng.pdf

russetred

Quick update phoned monarch and my claims are being processed and I was given a claim reference number.

glentoran99

Ok since my refusal I am going down a few routes at the same time,

The CAA are going to look at my case,

I have emailed a contact in Monarch that I was dealing with way back at the time of the original delay and she is forwarding my response to the legal team. Basically highlighting the relevant cases that a technical fault isnt EC

Email sent to the EUclaim team directly

Letters sent to the legal team to a name and address I was given a few weeks ago

Giving a wee while for a response and then I think I will be going to flightmole (or euclaim) to take my case to court as I wouldnt be confident doing it myself

LBD

russetred wrote: »

Quick update phoned monarch and my claims are being processed and I was given a claim reference number.

So was I in October as were others, that is as far as Monarch have gotten 14/15 weeks on.