Monarch delays & Compensations. Listed flights denied in O.P.

CamelFish

friendofbillw2 wrote: »

Camelfish, if you don't mind me asking a few questions...

1. How long was your delay?
2. Did the tech issues directly affect the plane which was due to operate your flight or were there knock on / crew hours issues?

FOBW, in answer to your questions, we were delayed by over 8 hours (scheduled to depart 2030 hours, departed c. 0445 hours the following day) and the tech issues directly affected the plane due to operate our flight.

From recollection, when we finally boarded, the Captain came on the intercom, expressing his profuse apologies on Monarch's behalf and explained that due to the tech issue, another plane had to be retrieved from Sharm el Sheikh, ferried back to Gatwick and out to Malaga to take us home.

glentoran99

flightmole was a waste of 6 months

Hi Andrew,

Thank you for your email.

The status of your claim is that the entitlement to 600 Euros per passenger Ec 261/2004 compensation tariff is disputed by the operating air carrier.

You are already aware of this having presented a claim to the airline for the compensation tariff potentially deliverable under Ec 261/2004.

Therefore the status is that you possess an ostensible claim subject to the operable Art 5.3 derogation but you are also the owner of a dispute.

You had previously presented that exact claim to the airline. It was disputed based upon their account of the aircraft suffering a technical defect in Mombassa.

You have not ( so far) presented any complaint to the CAA to investigate the factual circumstances and for them to provide any commentary upon that claim.

I have made a decision on behalf of ALC not to to advance the claim as assigned to ALC any further. As a consequence you should regard the claims as now remaining vested unencumbered in your and your co-passenger's hands.

You have the option to make complaint to the CAA regarding the entitlement you think is due you. I do not make any comment upon the merits.

Indeed given the time that has elapsed it is possible that they may already have advanced an investigation pursuant to another passenger delivery a complaint in respect of the same flight.

Should you consider that you wish to take further action yourself regarding prosecuting the claim then you would be best advised to obtain competent and qualified legal and technical opinion on the merits of the claim.

Therefore I regret that ALC has not been able to obtain any recovery.


they did absolutely nothing more than i already had

111KAB

glentoran99 wrote: »

flightmole was a waste of 6 months........they did absolutely nothing more than i already had

If feel unable to undertake claim yourself PM Coby Benson and see if he will take on for you.

glentoran99

111KAB wrote: »

If feel unable to undertake claim yourself PM Coby Benson and see if he will take on for you.

I cant find a coby benson on the user list any pointers?

Vauban

Here's definitely there - have a search.

friendofbillw2

CamelFish wrote: »

FOBW, in answer to your questions, we were delayed by over 8 hours (scheduled to depart 2030 hours, departed c. 0445 hours the following day) and the tech issues directly affected the plane due to operate our flight.

From recollection, when we finally boarded, the Captain came on the intercom, expressing his profuse apologies on Monarch's behalf and explained that due to the tech issue, another plane had to be retrieved from Sharm el Sheikh, ferried back to Gatwick and out to Malaga to take us home.

Very interesting, thank you for confirming.

I'm in almost exactly the same situation - except my delay was 8 hours at Gatwick - but Monarch are still doggedly fighting my case!

433Barbara

glentoran99 wrote: »

I gave the CAA my case to look at back in february and still no reponse, they dont take calls and dont reply to emails, I have assigned my case to flight mole but i would still like the CAA view

I'm like you Glentoran99 gave my details to CAA on 22 Feb. Phoned in April and told that my case was top of the pile. emailed 29 May to ask for update and received this response on 26 June.

Our Ref: XXXX / XXX-XXX

(Please quote reference in all correspondence)

Dear passenger

Thank you for your further e-mail about your airline or airport complaint.

Following a Court of Justice of the European Union (CJEU) ruling on the 23rd October last year, which extended passenger rights for certain delayed flights, we have received a significant increase in demand for our services. This has meant our response is likely to be slower than we would like.

Please could we ask for your understanding and request that you refrain from non-essential contact - including requests for an update on the status of your file. This will enable us to concentrate our resources on making progress with the complaints received.

We have taken on extra staff and assure you that all existing complaints are being worked on as quickly as possible. If we require further information we will let you know, and once we are able to give a response on your complaint, we will communicate this to you as soon as possible.

The time taken to respond is also affected by third parties, such as your airline. Often we are unable to respond to you until they respond to us. If we need to chase an airline for a response, we will keep you informed.

If you have further documents to submit with regard to your complaint, these can be submitted in two ways, via email, for case files starting with a reference 154-XXX , 155-XXXX 156-XX or similar.

For reference numbers of six digits starting with a 2XXXXX, 3XXXXX, 4XXXXX or similar, you would need to use our online portal, ensuring that you give your existing complaint reference in the subject line. You should do this by replying to the initial acknowledgement letter sent to you by clicking the Email us about the case link.

If you no longer have that original email, please call 0207 453 6888 and choose option 5 for help.

We will match any documents received by email to your complaint. Unfortunately we are unable to confirm receipt of each new piece of information.

We thank you for your patience. We assure you that your complaint does matter to us and we will be in touch as soon as possible.

Yours sincerely


Monica Bonello

Secretary

Regulatory Policy Group

Civil Aviation Authority

Room 401

CAA House, 45-59 Kingsway, London WC2B 6TE

Telephone: 020 7453 6888 Fax: 020 7453 6754

https://www.caa.co.uk

CamelFish

friendofbillw2 wrote: »

Very interesting, thank you for confirming.

I'm in almost exactly the same situation - except my delay was 8 hours at Gatwick - but Monarch are still doggedly fighting my case!

FOBW, I assume that you were on the plane into Malaga that I returned to the UK on? If so, I find it hard to fathom that they would compensate one way and not the other for exactly the same tech issue?

There appears to be no consistency in the treatment applied by Monarch; it's as though it's pot luck, but happy hunting all the same

margy

Hi i have recieved the claim forms from monarch i dont have the times of the flight when it was due to take off and when it was supposed to have landed and the actual time we arrived would monarch give me this information if i give them a call
many tanks

glentoran99

433Barbara wrote: »

I'm like you Glentoran99 gave my details to CAA on 22 Feb. Phoned in April and told that my case was top of the pile. emailed 29 May to ask for update and received this response on 26 June.

Our Ref: XXXX / XXX-XXX

(Please quote reference in all correspondence)

Dear passenger

Thank you for your further e-mail about your airline or airport complaint.

Following a Court of Justice of the European Union (CJEU) ruling on the 23rd October last year, which extended passenger rights for certain delayed flights, we have received a significant increase in demand for our services. This has meant our response is likely to be slower than we would like.

Please could we ask for your understanding and request that you refrain from non-essential contact - including requests for an update on the status of your file. This will enable us to concentrate our resources on making progress with the complaints received.

We have taken on extra staff and assure you that all existing complaints are being worked on as quickly as possible. If we require further information we will let you know, and once we are able to give a response on your complaint, we will communicate this to you as soon as possible.

The time taken to respond is also affected by third parties, such as your airline. Often we are unable to respond to you until they respond to us. If we need to chase an airline for a response, we will keep you informed.

If you have further documents to submit with regard to your complaint, these can be submitted in two ways, via email, for case files starting with a reference 154-XXX , 155-XXXX 156-XX or similar.

For reference numbers of six digits starting with a 2XXXXX, 3XXXXX, 4XXXXX or similar, you would need to use our online portal, ensuring that you give your existing complaint reference in the subject line. You should do this by replying to the initial acknowledgement letter sent to you by clicking the Email us about the case link.

If you no longer have that original email, please call 0207 453 6888 and choose option 5 for help.

We will match any documents received by email to your complaint. Unfortunately we are unable to confirm receipt of each new piece of information.

We thank you for your patience. We assure you that your complaint does matter to us and we will be in touch as soon as possible.

Yours sincerely


Monica Bonello

Secretary

Regulatory Policy Group

Civil Aviation Authority

Room 401

CAA House, 45-59 Kingsway, London WC2B 6TE

Telephone: 020 7453 6888 Fax: 020 7453 6754

www.caa.co.uk

yep had similar a long time ago, Absolutely shocking that its impossible to call, and they dont respond to emails