Monarch delays & Compensations. Listed flights denied in O.P.

Makela2009

Flight ZB661 malaga to manchester 7-10-12.

Received the cheque for £740 this morning after Monarch decided not to defend my online claim - whoop whoop!

Message to everyone who has a claim - KEEP AT EM AND DON'T TAKE NO FOR AN ANSWER!

Vauban

433Barbara wrote: »

Ok, so I'm ready to go with the MCOL against Monarch.

Am I right it putting all 4 claimants names (me, hubby & 2 kids)?

I have:
1. letters/e-mails/invoices etc
2. Watchdog episode link with literature
3. Monarch Facebook comments(to show customer service)
4. Wallentin full report

What else can I gather please?

Do I blurb it along with statements from our family saying how upset we were and tired.......... ??

Do I ask for interest to or is it a case of getting greedy?

Just get a bit daunted when I read that others have got their 'cases' together and I'm just a bit panicky that I haven't got enough or missed something................ please help

Have a read of the "Court Bundles" thread, which has lots of good advice. I don't think you need to include points 2 and 3, which are unlikely to be admissible (I suspect). But you will need a witness statement/particulars of claim (your most important document) plus copies of Wallentin, Sturgeon and Nelson/Tui.

Perama

Firstly, my apologies for lurking around this thread and not contributing. I hope this news makes up for it.

I lodged my claim for delays to flights to and from Manchester and Preveza last October. Went through the usual rigmarole of writing, then filling in the form, then waiting, contacting CAA (to no avail) etc.

Finally, on 4th Jan I got an email rejecting my claim for flight no. MON5643 PVK to MAN on 7/10/12. They claimed EC because of a technical fault (yawn). I replied on 12th Jan setting out the whole nine yards of why they were talking rubbish (thanks to the forum for providing the ammunition). I got a reply on the 12th Feb expressing regret that I was not happy, but refusing to budge. I replied the next day to say I would not let the matter rest and have heard nothing since.

I've been a bit busy since then, but had just got around to thinking about taking them to court. Imagine my surprise (to say the least) when I got an email this afternoon to say that their legal team had reviewed my claim and concluded that I am entitled to compensation and a cheque for the sterling equivalent of 400 euros for each claimant would follow within 21 working days!

I'm still in shock! Has something happened at Monarch? Has the Chief Exec converted to Christianity? Are they having a laugh? Who knows' I'm just relieved.

By the way, in all this time, they have still not replied on my claim for the outbound flight: MON 5642 MAN to PVK on 30/9/13. I have reminded them of this and that in the letter they issued at the time, they said the flight was delayed for "operational reasons". I therefore assumed that they wouldn't be using the EC argument. Mind you, today's email does say: "if you have another claim for an alternative delayed flight to the above this will be responded to separately". Who knows? Another miracle might occur!

Thanks again to all those that have given freely of their advice and experience. If anyone wants more details of my claim, please shout.

Simon

Vauban

Perama wrote: »

Firstly, my apologies for lurking around this thread and not contributing. I hope this news makes up for it. ...

How very interesting! It suggests to me that something is afoot in Monarch. Let's see if others report a similar experience!

111KAB

433Barbara wrote: »

Thanks again KAB111

I just want to get everything ready......... just in case.......

Can you think of anything further I could gather please?

I really wouldn't bother at this stage - you will have plenty of time before the matter goes to court (if it does) to assemble the information.

433Barbara

Thanks again Vauban - what will a witness statement consist of and particulars of the claim, I'm guessing along the lines of denied compensation because of 'ex circ' etc but I request £?? plus interest at a rate of????& quote the legislations?



111KAB - given that we do go to court and I do have time essemble ........ WHAT DO I assemble other than what I have ..... ???eeek

111KAB

Court cases are taking around 5 to 6 months to go to hearing stage after submission of MCOL.

Vauban

433Barbara wrote: »

Thanks again Vauban - what will a witness statement consist of and particulars of the claim, I'm guessing along the lines of denied compensation because of 'ex circ' etc but I request £?? plus interest at a rate of????& quote the legislations?

111KAB - given that we do go to court and I do have time essemble ........ WHAT DO I assemble other than what I have ..... ???eeek

Barbara,

Please don't be too concerned - you've got months to go, as 111KAB says. Folk here, including me, will help you out with the witness statement once you get a date for court. It's not too difficult. You don't need to master technical points of detail about the exact nature of the technical failure: you simply need to understand what the law actually says, and how it applies to your own case.

Just get the MCOL ball rolling, and we'll take it from there!

Vauban

433Barbara

Thanks Vauban & all others

I have to say I give 100% thanks to this site and all it's members.

I find it OUTSTANDING for help and feedback and will without doubt contribute (if anyone needs my help).

I think it's amazing that we can all come together and help one another against the 'BIG FISH' so to speak.

klint

111KAB wrote: »

I really wouldn't bother at this stage - you will have plenty of time before the matter goes to court (if it does) to assemble the information.

I'm just wondering whether it is worth stating very clearly all the relevant parts of the EU directive and the cases that set a precedent, to show to Monarch up front that you know your stuff and that therefore they don't stand a chance of winning in court.

I suspect that could be how Perama achieved such an amazing success a few posts ago, with Monarch suddenly admitting defeat out of the blue without him even sending the claim to court.