Monarch delays & Compensations. Listed flights denied in O.P.

bluep

Out of interest, if the time limit gets shifted to 5 hours does that retrospectively apply to all current claims I.e those rejected or under consideration or do these still stand as it was that legislation covering those claims at the time they occurred? Otherwise I can see te airlines delaying or declining those claims on the basis that they might as well wait and see if the time limit does get changed.

Ich_2

Already been asked & answered on this forum - no it doesn't

peejay57

RosalynT wrote: »

I have just been going through the flights listed that have been delayed, but unfortunately my flight ZB535 Palma to Manchester 9/9/12 is not on the list. Our flight should have left Palma at 20.05hrs on the 8/9/12 but it arrived approx 6hrs late and we did not leave Palma until 3am on the 9/9/12. I wrote to Monarch regarding compensation and have now received their reply which states that under "extraordinary circumstance" stating that the aircraft developed an engine hydraulic leak which rendered it unserviceable and required an engine change meant we came under this category and seeing that they did not have another plane available to bring us home on time I am not entitled to compensation, however, this is not the reason we were given by the captain once aboard. Do you think it is worth trying again with Monarch as I believe there is no Ombudsman to contact. Any advice would be appreciated. Cheers, RosalynT

Hi
Sounds like you were waiting for my flight,ZB534 to arrive to take you back,we were delayed 7 hours,( should have arrived at palma at 20:15) due to another flight having problems.So I dont know where they get the hydraulic problem.I have been waiting close to 4 months for a settlement and have now sent a NBA,just had reply that due to the content of my letter they have handed this on to Head of Customer Services to deal with.No doubt another delaying tacticc

RonH_3

Reemas wrote: »

Hi All
I have been meaning to write for a while and finally got round to it when I read the post.
I fly weekly from Gatwick to Malaga so have a lot of experience with Monarch, some even good!
Every Sunday I fly back to Gatwick and in Sept/Oct last year I had 4 delays between 4 and 8 hours in a 6 week period. When I complained at the time I got an email reply apologising and detailing how their fleet was overstretched due to the lack of new aircraft and new routes. This showed how busy their schedule is which means little time for routine maintenance and any delay having a knock-on effect to the next flight.
I sent my claims in November and have had 3 rejections, to which I sent replies with a 2 week response time limit. I heard nothing from my first reply so have now sent the 'letter before claim' again with a 14 day limit, after which I will start court proceedings. I asked for an acknowledgement of receipt which I have not got after a week, so just waiting till the deadline.
Anyway after all that waffle, what has made me finally write is the 'extraordinary circumstance' reason given in the quoted post - nose landing gear fault. My flight on 28th October from Malaga to Gatwick developed the same fault before the flight to Malaga. How often do these sort of fault occur, twice in 2 weeks??
I agree with a number of posts that we need to try and pool our information on claim decisions.
Will keep you all posted.

I was on this flight and have submitted my claims, letter of maintenance fault from Monarch etc, and they have sent me the same letter using 'nose gear fault' as an extraordinary circumstance. This letter by e-mail came after delay upon delay, intitially they said it would take upto 8 weeks - we're now in the 19th week! Monarch have advised me to speak to the CAA, which I have just done. They have told me that I need to take it up with the Spanish equivalent of the CAA as the departure airport was in Spain, and it is for them to take my claim up with Monarch, and to prove mechanical failure is not an extraordinary circunstance under the EU Laws. I cannot find a telephone number, but have e-mailed the Spanish Aviation set- up who deal with airline safety to see if they can point me in the right direction. I am determined more than ever to beat Monarch now, and I swear I will never use them again after how they have messed me about.

Vauban

RonH wrote: »

I cannot find a telephone number, but have e-mailed the Spanish Aviation set- up who deal with airline safety to see if they can point me in the right direction. I am determined more than ever to beat Monarch now, and I swear I will never use them again after how they have messed me about.

I sympathise, but you're just running around in circles, as Monarch knew you would. Others have been in precisely your position, and this is what happens: the Spanish CAA (NEB?) writes to Monarch, Monarch do not respond, the NEB writes back to you to say Monarch have provided them with no defence - and so you are entitled, and then ... nothing. Monarch still do nothing.

Cut out all this nonsense: the letters you need to write are M, C, O and L - they are the only ones that will get you your money...

sueh6

A quick question please...

We were delayed 10 hours on our trip to Florida in 2008. I've retrieved the flight number and Cosmos have confirmed our booking reference however I no longer have boarding passes, tickets etc. Will they still consider this wihtout this evidence or is the burden of proof on them to prove we weren't on the flight?

I have receipts for our accomodation (Disney & Universal), car, park tickets etc but no firm proof we were on that flight although surely they would have that?

MontyWomble

Just wanted to update you that I called MCOL today concerned that my partners name wasn't in the claimant box.

They told me this wasn't a problem and as long as they are referenced in the summary it's fine.

Can't confirm this is the case until we end up in court but feel more confident.

Monarch acknowledged our mcol notice on 21st Feb and so have a further 28 days to respond. How long have others waited following acknowledge of receipt to hear from Monarch?

Missymoo123

Hi All
I'm just looking into MCOL. My flight was with my husband 2 children and my mum and dad. would it be easier if I just put me as the claimant and then when they pay that out, claim for the rest of the party as they would have already paid out for one person on the flight?

ang216bc

Mine arrived this week on the 28th day

MontyWomble wrote: »

Just wanted to update you that I called MCOL today concerned that my partners name wasn't in the claimant box.

They told me this wasn't a problem and as long as they are referenced in the summary it's fine.

Can't confirm this is the case until we end up in court but feel more confident.

Monarch acknowledged our mcol notice on 21st Feb and so have a further 28 days to respond. How long have others waited following acknowledge of receipt to hear from Monarch?

richardw

If they aren't in the claimant box, then they are not a claimant.

The airlines' lawyers know this and will exploit the error.

Correct the error ASAP.