Monarch delays & Compensations. Listed flights denied in O.P.

doober

Just had a compensation rejection quoting extraordinary circumstances.This flight was delayed 6 hours 20 mins due to an engine fault which needed extensive troubleshooting on an aircraft from the fleet (not our aircraft, ours was used on a previous flight). We had to wait for another aircraft from another route. (which appeared to have come from straight from the 1980's, my wife even found a cigarette butt in the ashtray).
How can extraordinary circumstances be quoted when it was an engine fault, this must be a common occurance with aircraft and there was no fault with the aircraft we should have boarded, it was used for the morning flight back to London.

Johnnyseven

Another one for the list. I have had my claim for MON4838 (10 hour delay) on 23/01/2011 rejected on the grounds of the 'spoiler fault' which caused the delay being described as being an 'extraordinary circumstance'. I am still awaiting a response re MON4839 (the return flight for the same holiday, this time a 3 1/2 hour delay). Any idea of the best way to appeal their response? Has anyone knocked up a standard letter to argue the 'extraordinary circumstance' excuse?

111KAB

Johnnyseven wrote: »

Another one for the list. I have had my claim for MON4838 (10 hour delay) on 23/01/2011 rejected on the grounds of the 'spoiler fault' which caused the delay being described as being an 'extraordinary circumstance'. I am still awaiting a response re MON4839 (the return flight for the same holiday, this time a 3 1/2 hour delay). Any idea of the best way to appeal their response? Has anyone knocked up a standard letter to argue the 'extraordinary circumstance' excuse?

No point in appealing to Monarch - off to Court or forget it!

Johnnyseven

Has threatening them with court been successful for anyone or have people actually had to take them to court?

blondmark

Johnnyseven wrote: »

Has threatening them with court been successful for anyone or have people actually had to take them to court?

Since the time limit for bringing claims was confirmed at six years, a batch of claims have been brought, mine included, and are awaiting hearing.

056dillonl1381

Hello

I have just received my compensation rejection for my delayed flight and am planning to appeal however I can't work out who I need to the CAA or the European Consumer Centre? The flight was ZB535 23/09/11 from Palma de Mallorca to Manchester.

Can any one help

Many Thanks

111KAB

056dillonl1381 wrote: »

Hello

I have just received my compensation rejection for my delayed flight and am planning to appeal however I can't work out who I need to the CAA or the European Consumer Centre? The flight was ZB535 23/09/11 from Palma de Mallorca to Manchester.

Can any one help

Many Thanks

Neither - you (or a selected no win no fee firm) just have to submit a court claim.

Siameseifyouplease

Two cheques from Monarch received today, one for my husband, one for me.
We did include my daughter (under two at the time) on the claim, just to see what would happen - as she experienced the delay as much (if not more) as we did.

What is anyone elses interpretation of Ec261/2004 with regards to babes in arms?

(Im unsure whether to bother taking this further as morally it seems a bit suspect, she didnt pay for or have a seat, but Id like to know if Monarch are also being a bit morally suspect here too)

caroll72

Mark2spark wrote: »

I've now amended the OP to include EC denied flights/claims.
They are starting to stack up now.
Let me know if yours isn't there.
I need Flight number, destinations, and date. and EC reason :rotfl: )

Glentoran - what was your EC please?
Vauban - what was your UK destination please.

Here's another one for your list.
ZB473 Sharm el Sheik to Birmingham 31/01/13. 27 hour delay, reason given, cracked windscreen. Claim denied due to extraordinary circumstances.

caroll72

Mark2spark wrote: »

Added.
Yes, I'm trying to group all the windscreen claim one's together, following Monarchs claim that they had 'only' two last year, to see if they get two or more every year, then it's not an EC something that
happens every year?

ZB473 Sharm to Birmingham 31/01/13. Cracked Windscreen. 27 hours late.