Ask Atos Healthcare disability assessment questions

isolation

Atos_Healthcare_company_representative wrote: »

Hi isolation,

Sorry, I read your question as an either/or question and thought that my answer pointed out which was right. No, there is nothing like that. Each complaint is looked at on its own merits. If the complaint is about the report and there is found to be an issue with it this is fed back to the DWP in all cases, not based on any sort of quota or target. The DWP Decision Maker would decide if any action was required regarding a person’s benefit claim.

Ah thanks for the update, much appreciated.

Would it be possible to explain why your own complaints procedures state that after complaint investigation you do indeed have a "target" that 19 out of 20 assessments remain fit for purpose ?

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It states
"We should aim to achieve or exceed the following standards of performance, which have been agreed with our Business Units:
...
· 95% of all cases to achieve a “fit for purpose” rating agreed with the Business Unit"

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( http://dwpnegligence.wordpress.com/2012/11/27/atos-complaints-procedure/ )

Would you be able to comment on the apparent contradiction between your response and your company's stated procedures ?

Thank you,
Dee
http://dwpnegligence.wordpress.com

tracy0770

Atos_Healthcare_company_representative wrote: »

Hi tracey0770

As I’ve said in several posts, there is no bonus or target for Atos Healthcare or anyone employed by Atos Healthcare relating to claim outcomes or the advice we give. We do not get informed of the outcome of claims.

you answerd fairly quickly, so why when we explain our difficultys we score 0 points then go tribunal with all evidence and get our points back

bradzki

sicknotethefirst wrote: »

He/she won't answer it because its true what you say even though the rep and the rest of the Atos cronies will deny it along with IDS and Mcvey who are all know lyres and truth fabricators, If your lucky they may ask you to contact them directly so they can pick up on your ip and know who you are in order to victimise you but if you or anyone else on here has any sense before contacting them use an Ip blocker, I do and have done with all my correspondence with these ?????????? :mad:.

They did ask me to contact them direct, but they will have a long wait.

dicky_dunock

Atos_Healthcare_company_representative wrote: »

Hi tracey0770

As I’ve said in several posts, there is no bonus or target for Atos Healthcare or anyone employed by Atos Healthcare relating to claim outcomes or the advice we give. We do not get informed of the outcome of claims.

No because you already know the outcome as your HCP tells the DWP if the customer is fit for work or not.

Atos_Healthcare_representative

isolation wrote: »

Ah thanks for the update, much appreciated.

Would it be possible to explain why your own complaints procedures state that after complaint investigation you do indeed have a "target" that 19 out of 20 assessments remain fit for purpose ?

---

It states
"We should aim to achieve or exceed the following standards of performance, which have been agreed with our Business Units:
...
· 95% of all cases to achieve a “fit for purpose” rating agreed with the Business Unit"

---

( http://dwpnegligence.wordpress.com/2012/11/27/atos-complaints-procedure/ )

Would you be able to comment on the apparent contradiction between your response and your company's stated procedures ?

Thank you,
Dee
http://dwpnegligence.wordpress.com

Hi isolation

The terms ‘targets’ or ‘quotas’, which are what you asked about, can have different meaning or implications for people. We do aim for very few issues with reports, as the quote you provide says. The remit of this thread is to give people guidance on the WCA process in relation to their claim, and the important thing here is for someone to know that their complaint would be looked at based on its own merits. A discussion like this, about wording in documentation owned by DWP, isn’t something that I can do. You will need to go to the DWP with such queries.

Atos_Healthcare_representative

dicky_dunock wrote: »

No because you already know the outcome as your HCP tells the DWP if the customer is fit for work or not.

Hi dicky dunock

The HCP provides advice to a DWP Decision Maker in relation to the ESA descriptors. The report we provide is one of the things that the DWP Decision Maker can use to decide on an ESA claim.

tracy0770

can you answer this question please, i have hrm due to needing acarer for when im out in unfimlia places, due to sight impairment, how can i aford pay there wages take me to wag, and for them to do my work that im suposed to do, as i cant do it only have use of left arm and im right handed, and i can not see much

bradzki

Atos_Healthcare_company_representative wrote: »

Hi dicky dunock

The HCP provides advice to a DWP Decision Maker in relation to the ESA descriptors. The report we provide is one of the things that the DWP Decision Maker can use to decide on an ESA claim.

But the reports from your assessors that you provide to the DWP Decision Maker are corrupt and only lead to misery on behalf of the claimant.

dicky_dunock

Atos_Healthcare_company_representative wrote: »

Hi dicky dunock

The HCP provides advice to a DWP Decision Maker in relation to the ESA descriptors. The report we provide is one of the things that the DWP Decision Maker can use to decide on an ESA claim.

Don't try being smart! when your HCP writes "can walk 200 metres without stopping(when thats a lie) or "hardly has any pain"(another lie),then in efffect that IS the HCP saying the customer "is fit for work"

halight

Atos_Healthcare_company_representative wrote: »

Hi dicky dunock

The HCP provides advice to a DWP Decision Maker in relation to the ESA descriptors. The report we provide is one of the things that the DWP Decision Maker can use to decide on an ESA claim.

Yes but the outcome of the decision is made based on your report.

If it were not, Then why spend the money having the report done ?