Ask Atos Healthcare disability assessment questions

tracy0770

they failed me on these points, mobility 200 meters. 1.d 6 points
standing and sitting 2.c 6 points
picking up and moving 4.c 6 points
navigation sensory impaired 8.c 9 points
consciousness 10, a 15 points as can not see
lets wait and see what happends when i go next week, will keep you up to date

sicknotethefirst

I think the so called customer rep has got what he wanted and gone??? or there are no more Cherries for him to pic.

Last Activity: 18-03-2013 3:38 PM

halight

sicknotethefirst wrote: »

I think the so called customer rep has got what he wanted and gone??? or there are no more Cherries for him to pic.

Last Activity: 18-03-2013 3:38 PM

They seek Him here, They seek him there, They seek the ATOS PR rep everywhere

:rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

Atos_Healthcare_representative

Wicked_witch wrote: »

Hi Atos rep,

I've been looking at the descriptors for ESA and need some clarification.

The descriptor for '12. Awareness of everyday hazards (such as boiling water or sharp objects).' seems to be limited to people with mental health conditions. My husband is severely visually impaired and so has very limited awareness of this kind of thing, but the question seems to be aimed at those who would be unaware due to mental health or learning disabilities, rather than sensory impairment.

Would this descriptor still be applied to him, or is there another question that specifically relates unawareness of hazard to sensory impairment? Obviously this is a very large part of the reason he can't currently work.

Thanks.

Hi Wicked_witch

You would need to ask the DWP about the design of different descriptors, but I can confirm that visual function is assessed elsewhere during the Work Capability Assessment

Atos_Healthcare_representative

JS477 wrote: »

And what if they refuse because we have heard of HCPs not exactly sticking to the procedures that are laid down in the medical services handbook?

What recourse does the claimant undergoing the assessment have?

Hi JS477

You should do the same for this unlikely situation as for other situations that I’ve been asked about relating to the WCA process where it is thought that something hasn’t happened as it should have - contact us so that we can investigate.

sicknotethefirst

Atos Rep: Do you know how I take a complaint to Atos at a second level? or an independent level.

Atos_Healthcare_representative

halight wrote: »

Thank you for that answer,

Now please tell me how a HCP asking a question,
Like.

"Can you walk to the local shops"

How dose that fit In with "Consistency" No body live the same distance from the local shops,

Also how dose that fit In with the individual’s situation ?

The HCP Dose not ask how far away the shops are. They could be three doors down or three miles away,. They only ask "Can you walk to the local shops."

You see someone who live very close to a local shop could answer yes I can walk to the local shoo. They could then lose money because of this. Someone else who live a mile from the local shop could say no. And get extra money.

How dose asking questions like that help with your "Consistency" and the individual’s situation when not all of the info is available, because the question is so remote

Hi Halight,

You are right, that question and the answer in isolation would be of little use. During the assessment the HCP may ask such a question, but this would be the opening to a line of questioning. To develop a fuller picture the HCP would then ask follow-up questions based on the answers that are given.

sicknotethefirst

sicknotethefirst wrote: »

Atos Rep: Do you know how I take a complaint to Atos at a second level? or an independent level.

You seem to continually mis this one.

Atos_Healthcare_representative

Redman wrote: »

Questions to The ATOS Rep ;

As this individuals query is with respect to the audio recording of a Home Assessment, as seen on this post ; http://forums.moneysavingexpert.com/showpost.php?p=60056541&postcount=1470 , can The ATOS Rep please respond to the following.

Q1. Are ATOS now offering the facility for Home Assessments for DLA and/or ESA to be audio recorded ?

Q2. If the answer is "Yes" to Q1. above, how long has this facility been available for Home Assessments ?

Q3. If the answer to Q1. is "Yes" will all claimants requesting that their Home Assessment is audio recorded have this facility provided. If your response to this query, (Q3.) is "No" please give reasons for a "No" response.

Q4. Will this audio recording equipment be provided and set up by the assessing ATOS HCP/EMP. at no cost to the claimant ?

Q5. If the answer to Q4. above is "Yes", what type of audio recording equipment will be used ?

Q6. If responses to Q1. and Q4. are "Yes" will a copy of the audio recording be offered to the claimant at the end of the assessment, in all circumstances ?

Hi Redman

The answers that I have previously given on here still apply. That the question asked by claret-hammer relates to an assessment at home does not change anything with regards the processes in place. As sicknotethefirst has pointed out, further information about the recording of assessments can be found on our blog. If you want your assessment to be recorded you can arrange it by calling the number on your appointment letter.

sicknotethefirst

sicknotethefirst wrote: »

Atos Rep: Do you know how I take a complaint to Atos at a second level? or an independent level.

Did you mis this one????