Ask Atos Healthcare disability assessment questions

sicknotethefirst

Ok. So how long do complaints take?

Atos_Healthcare_representative

sicknotethefirst wrote: »

Ok. So how long do complaints take?

Hi sicknotethefirst


We hope to respond to complaints within 20 working days. However, investigations may take longer. This is because to conduct a thorough investigation we may need to:

• Obtain a copy of the medical report from the office dealing with your claim
• Obtain information from the health care professional involved

sicknotethefirst

Thank you.

schrodie

Question for the MSE Sponsored Atos Rep.

Mark Hoban in answer to this question:-

"To ask the Secretary of State for Work and Pensions how many claimants who underwent a computerised assessment conducted by Atos and were declared fit for work died within six months of their assessment?"

said

"Atos do not undertake computerised assessments."

Source Column 889W Here

So what has happened to LiMA (Logic Integrated Medical Assessment) software for use by Atos doctors and Atos nurses to carry out "medical" assessments on behalf of the Department for Work and Pensions?


Secondly

Do Atos "doctors" and "nurses" have to introduce themselves at the beginning of the processing procedure? I understand they may wear name badges but my question is do they verbally have to introduce themselves to the person they are processing?

SEE

schrodie wrote: »

Question for the MSE Sponsored Rep.

Mark Hoban in answer to this question:-

"To ask the Secretary of State for Work and Pensions how many claimants who underwent a computerised assessment conducted by Atos and were declared fit for work died within six months of their assessment?"

said

"Atos do not undertake computerised assessments."

Source Column 889W Here

So what has happened to LiMA (Logic Integrated Medical Assessment) software for use by Atos doctors and Atos nurses to carry out "medical" assessments on behalf of the Department for Work and Pensions?


Secondly

Do Atos "doctors" and "nurses" have to introduce themselves at the beginning of the processing procedure? I understand they may wear name badges but my question is do they verbally have to introduce themselves to the person they are processing?

Look, the fact that ATOS call up autistic people to attend meetings should tell you all. The fact that they classify them fit for work should tell you we are now living in Nazi Germany.

Muttleythefrog

Atos_Healthcare_company_representative wrote: »

Hi sicknotethefirst




We hope to respond to complaints within 20 working days. However, investigations may take longer. This is because to conduct a thorough investigation we may need to:

• Obtain a copy of the medical report from the office dealing with your claim
• Obtain information from the health care professional involved

What is the rough average compensation awarded where complaints about the WCA are accepted by ATOS HC as valid? How long would such a process take roughly on average?

How much has ATOS HC paid out in compensation in this regard so far in relation to the WCA?

Shoud a customer complain to ATOS HC if they disagree with the advice they've given to the DWP recommending them as having limited capability for work related activity?

Witch_Hazel

SEE wrote: »

Look, the fact that ATOS call up autistic people to attend meetings should tell you all. The fact that they classify them fit for work should tell you we are now living in Nazi Germany.

The autistic spectrum is huge and some autistic people can and do work! I find your post rather insulting if I'm honest. There is probably only a very small percentage of severely autistic adults who can't work, the rest just need to find the right type of employment.

isolation

Muttleythefrog wrote: »

What is the rough average compensation awarded where complaints about the WCA are accepted by ATOS HC as valid? How long would such a process take roughly on average?

How much has ATOS HC paid out in compensation in this regard so far in relation to the WCA?

Shoud a customer complain to ATOS HC if they disagree with the advice they've given to the DWP recommending them as having limited capability for work related activity?

I expect that this would be very low. My partner was taken off ESA for 7 months until ATOS admitted their assessment was a fairytale and she had to wait 15 months for DLA due to 2 other flights of fancy that ATOS eventually withdrew, both of which led to massive constant stress for well over a year. ATOS did not even compensate or even pay for the additional costs incurred directly due to their negligence (photocopying, postage,calls etc).

As to your other question. I am not an expert but I very much recommend complaining to ATOS (and ignoring their first 2 tiers who seem to just fend off complaints) as the DWP will often not challenge false ATOS information when it is blatantly contradictory and implausible.

Dee
http://dwpnegligence.wordpress.com

Atos_Healthcare_representative

Muttleythefrog wrote: »

What is the rough average compensation awarded where complaints about the WCA are accepted by ATOS HC as valid? How long would such a process take roughly on average?

How much has ATOS HC paid out in compensation in this regard so far in relation to the WCA?

Shoud a customer complain to ATOS HC if they disagree with the advice they've given to the DWP recommending them as having limited capability for work related activity?

Hi Muttleythefrog

Queries around compensation payments aren’t something that I can answer.

Regarding complaining, if someone disagrees with the advice provided to the DWP about how they are affected by their medical condition it is appropriate to pursue this with the DWP office handling their claim. The DWP decide entitlement to benefit based on all available evidence; the report from the health care professional is one piece of evidence.

The DWP (as part of their reconsideration process) and HM Courts and Tribunal Service (when deciding an appeal), will consider all evidence afresh to determine a claim.

isolation

Atos_Healthcare_company_representative wrote: »

Hi Muttleythefrog

Regarding complaining, if someone disagrees with the advice provided to the DWP about how they are affected by their medical condition it is appropriate to pursue this with the DWP office handling their claim. The DWP decide entitlement to benefit based on all available evidence; the report from the health care professional is one piece of evidence.

Could you please clarify this as this was exactly the opposite advice to that I was given and exactly the opposite of what aided the process.

Complaining to the DWP about "the advice provided to them" seemed to do absolutely nothing as they say they rely on the ATOS assessment.

On the other hand, ATOS have their own complaints procedure which, as far as I am aware can only be initiated by a 'customer'. It is this which deals with the issue of disputes on the advice provided to the DWP (as opposed to 'what the dwp do with this advice').

Furthermore, the Independent Case Examiner (for the DWP) will not entertain complaints made about ATOS assessments as ATOS have their own complaints procedure.

You seem to be giving the opposite advice to that provided by the DWP, ICE and advice workers in this area.

Dee
http://dwnegligence.wordpress.com