MSE News: Jessops close to administration, so use gift cards now

jobdone1

blimey that was quick what a shame. Whats has gone wrong with our great country ??? i so hope we soon start to recover and move on from this terrible period sooner rather than later.

zennith

http://www.jessops.com/

The notice below sets out important information for customers.

Gift vouchers – Gift cards and vouchers are unable to be honoured, Jessops will not be trading on-line or via the store network. If you wish to register a claim in respect of an unredeemed voucher, please see information on registering claims below.

Pre-paid orders / deposits – Customers who have ordered and paid for all or part of their stock either in store or online will not receive their stock purchase. Customers who have paid using credit cards should contact their credit card company to try and seek resolution to this matter. If you are unable to obtain a refund through your credit card company and wish to register a claim, please see the information below.

Repairs – Where possible customers should liaise with the repair agent to arrange return of their asset and third party repair agents have been notified about this. If you do not know which repair agent has possession of your asset, we have requested the repair agents to contact customers directly as well.

Please note that the estimate of the costs of repair will need to be agreed with the repair agents directly, and there is no guarantee that previously agreed estimate costs will be honoured by the repair agents.

Manufacturer warranties – Our current understanding is that manufacturers will continue to honour the warranties sold through the Jessops stores.

Jessop Care Plan – This is a product provided by Jessops’ partner Domestic and General. We understand that Domestic and General will continue to honour these care plans. Please contact Domestic and General on 08444 810 500 with any queries.

Academy courses – Unfortunately customers who have pre paid for academy courses will not receive a refund and these courses will not take place following the store closures. Customers who have paid using credit cards should contact their credit card company to try and seek resolution to this matter. If you are unable to obtain a refund through your credit card company and wish to register a claim, please see the information below.

Photo / photo product orders – Unfortunately we are unable to guarantee the return of photo orders that have not been collected in store by the end of trading on Friday 11 January. We have asked the store managers where possible to contact customers to arrange collection of these as soon as possible. For uncollected photos we will ask for these to be disposed of as confidential information.

Repairs in store on closure - Store Managers have been requested to contact customers directly if repairs have been returned to the shops, this will be done post closure and collection arranged with the manager. Please do not attend the store unless advised by the manager as access will otherwise not be possible.

Registering a claim. If you are owed money by Jessops (e.g. due to vouchers not honoured, deposits, returns, pre-paid courses etc) you can register an unsecured creditor claim with the administrators using the form on the PwC website (http://www.pwc.co.uk/jessops). Please note, there is no guarantee that there will be any payment to unsecured creditors of the company. If there is a dividend paid, this will be in many months time and is likely to be only a small proportion of the claimed amount.

BG508

I paid for my camera and accessories from Jessops part cash and part by card..Jessops receipt doesn't distinguish what items were paid for by cash or card..will try and claim my Jessops academy fee back I am hoping my card company will honour this part of my transaction..

JamesMoneySaver_2

My Partner just bought me an expensive lens from Jessops with a 3 year anti scratch insurance.

I'm guessing the insurance will not be honoured?

Also the lens was half paid on a debit card and the rest is on 10 monthly interest free instalments. Are these payments likely to be collected? Should we stop the order to the bank to make the payments?

Thanks

airmark

William_Barnes wrote: »

What about purchases made via a cashback site? Would you ever see the money ? Do you claim against the cashback site or what. Jessops were running 2 deals 10p for checkin in store and 2-5% for general purchases. What's the about getting cashback back if/when a company goes into administration.

I would also like to know that. Anyone?

Zorz_2

BG508 wrote: »

I paid for my camera and accessories from Jessops part cash and part by card..Jessops receipt doesn't distinguish what items were paid for by cash or card.

Your card's bill though will tell the difference. If you have paid more than £100 on the card, you are relatively lucky.

The Jessops Care Plan is insurance, by another company, so you are still covered.

About cashback: you all ought to know that cashback is not a given, even in normal circumstances. People who paid for gift cards (and undelivered products) lost actual money, and you are expecting them to pay quidco?

My sympathies go to all those colleagues who lost their jobs out of the blue...

gjchester

JamesMoneySaver wrote: »

My Partner just bought me an expensive lens from Jessops with a 3 year anti scratch insurance.

I'm guessing the insurance will not be honoured?

Also the lens was half paid on a debit card and the rest is on 10 monthly interest free instalments. Are these payments likely to be collected? Should we stop the order to the bank to make the payments?

Thanks

In both cases your insurance and credit is most likely with a 3rd party (Probably Domestic & General for the insurance, Finance I don't know).

Neither 3rd party is in administration so both should still be valid. If your finance was with Jessops, then you are a debtor to the company, and you need to keep payments up, it's even possible the administrator will require you to clear it all upfront so they can close the books, but I suspect you agreement is really with someone else. You should keep the payments up, stopping them may result in a mark on your credit record...

gjchester

purt wrote: »

How is the warranty affected in this case? The contract is with the retailer isn't it? If my camera should develop a fault, who do I pursue?

The manufacturer should cover it, Only issue may be own brand items, but that's more likely to be smaller items not camera's themselves.

chrisphotojones

Cine and Video orders are handles by IC Video Ltd in Aylesbury. They go to Cewe Color in Warwick first, they handle distribution.

Ring IC Video on 01296 334944 they should be able to hlep you track down your order.





Anyone who ordered a Photobook online will, I belive have paid Cewe Color (who produce the books), they in turn pay Jessops a commission. I think they should get their books.


Chris... a now ex Jessops insider...

Gary_KD wrote: »

Hi

Can anyone advise please?

Went to a Jessops store on New Year's Eve and paid to get some old cine films transferred to DVD. They said it would take about 10 days and not heard anything yet. I'll try to go to the store tomorrow and hope it's open but will they still be able to carry out the job and if not would I at least get the cine films back as they are very precious to the family.

many thanks, Gary

BG508

Re my earlier posts..I paid by debit card and have been informed by Nat West that they won't give me a refund...Going to my branch tomorrow and trying under the chargeback scheme...if that doesn't work I might take my overdraft elsewhere..!