domino pizza

bobsyourteapots

I've just ordered a pizza for myself and I'm really disappointed with it.
They got my order wrong (only about the crust) and its freezing cold. Its such a shame but I just can't eat anymore of it.

Is there any point complaining about it?

JoshP

Fairly sure dominos are guaranteed hot to you so yes ring the store manager

vyle

bobsyourteapots wrote: »

I've just ordered a pizza for myself and I'm really disappointed with it.
They got my order wrong (only about the crust) and its freezing cold. Its such a shame but I just can't eat anymore of it.

Is there any point complaining about it?

I usually find that if you ring up and complain pretty much as soon as you detect a problem, they will send out a replacement straight away. I've even had them send out a replacement AND give a refund before. They're such high markup items that they seem to give in without any fight.

bobsyourteapots

after umming and aahing I just called up and they offered to send out a free pizza tonight or another time... I told them another time. Don't really fancy trying another one tonight.
thanks for the suggestion

Kite2010

vyle wrote: »

I usually find that if you ring up and complain pretty much as soon as you detect a problem, they will send out a replacement straight away. I've even had them send out a replacement AND give a refund before. They're such high markup items that they seem to give in without any fight.

If a company can give 50% discounts if you work for a particular company than it shows much much mark-up the full menu-price is.

vyle

Kite2010 wrote: »

If a company can give 50% discounts if you work for a particular company than it shows much much mark-up the full menu-price is.

Agreed. Dominos wouldn't do 2 for tuesday if it wasn't profitable... I should be in the pizza business.

HappyMJ

Delivered pizza has to be the biggest rip off ever... £18.49 for a large stuffed crust pizza...How much if you made it yourself? The base is basically just flour, bit of oil, yeast and water...that's very cheap. Tomato based sauce. Quite cheap..It's only a couple of tablespoons....bit of cheese...that can be expensive...the toppings are cheap. Anyway most reasonable frozen pizzas are around the £3 mark. So just get one out the freezer stick it in the oven and it'll be ready quicker than a delivery.

custardy

HappyMJ wrote: »

Delivered pizza has to be the biggest rip off ever... £18.49 for a large stuffed crust pizza...How much if you made it yourself? The base is basically just flour, bit of oil, yeast and water...that's very cheap. Tomato based sauce. Quite cheap..It's only a couple of tablespoons....bit of cheese...that can be expensive...the toppings are cheap. Anyway most reasonable frozen pizzas are around the £3 mark. So just get one out the freezer stick it in the oven and it'll be ready quicker than a delivery.

homemade is one thing
however comparing frozen to delivered is another

HappyMJ

custardy wrote: »

homemade is one thing
however comparing frozen to delivered is another

Yes there is 2 comparisons there...I should have paragraphed it...sorry.

Pizza Express, Chicago Town and Dr. Oetker frozen pizzas are quite nice.

keyser666

Never had a problem with Dominos CS, always offered a free for next delivery, which reminds me.........

Jim_Jupiter

Whilst massively overpriced every now and then Dominos are just what you need.
I had a problem once - one pizza (of 4 total ordered) arrived uncut. Rang to complain and without hesitation they simply resent the entire order (yes all 4 pizzas). So they clearly don't care about losing the profit on a lot of pizzas since the markup is so huge.