Wifi network disapeared

nimbo

Hi,

last week I picked up my new netbook and set it all up with much help from guys on here ..

However the other night it went kaput...

Now I cannot find my wifi net work - it took me ages to figure out how to connect last time but this time the name of my network hasn't even appeared as an option....

How do I connect please?

Acer net book

on Windows 8...

Virgin modem...

Figment

Basics first - is wifi on the netbook turned on?

nimbo

Figment wrote: »

Basics first - is wifi on the netbook turned on?

Good question - how do I find out?

nimbo

when I forst turen it on - it wanted me to connect and mine was an option but it wouldn't accept my password...

it took me ages last week, and as I'm trying to get some assignments sorted i gave up...

Figment

Usually either a small slide switch on the front/side of the case, or a combination of the Fn key with one of the F keys at top of the keyboard.

If you need more help, please provide the full model number of the netbook

BTW, what went kaput - the netbook or the wifi?

nimbo

it's an acer aspire one 725...

i don't think it can be that.... I have other wifi options just not my network...

and it was the netbook that went kaput... it wouldn't turn on...

Figment

nimbo wrote: »

it's an acer aspire one 725...

i don't think it can be that.... I have other wifi options just not my network...

and it was the netbook that went kaput... it wouldn't turn on...

Ah, you didn't mentioned that in your OP.

Any other devices connected and working with the VM modem?

Do you have the VM superhub, with the big Virgin button on the front?

Is this the same (repaired) netbook or a replacement?

nimbo

Figment wrote: »

Ah, you didn't mentioned that in your OP.

Any other devices connected and working with the VM modem?

Do you have the VM superhub, with the big Virgin button on the front?

my pc works with the modem but it is wired in... (the other netbook worked on it, and this one works if I plug it in, it's the wifi signal or something)....

and yes it's the one with the big button...

Figment

OK, then the next step is to try rebooting the VM modem (small switch under bottom left corner)

nimbo

unfortunately didn't work... i turned off the nebook and then back on, but nothing...

victor2

It's highly likely the Aspire One has an Atheros Wifi adapter. They are notoriously unreliable with the even more dreadful VM "Superhub".
I recently looked at a laptop that would not see a VM Superhub. It turned out if the hub was using channels 12 or 13, the Atheros adapter (even with the latest drivers) would not see it.
If resetting the hub doesn't work, try running inSSIDer on the working PC and it will tell you which channel the Superhub is using. You can manually lock the hub into a particular channel if that is the problem.