BEWARE T-Mobile early termination fee when useing pac code...

boatman

If you asked for your PAC or give 30 days notice before the end of your contract they charge you an 'early termination fee'.
If you cancel your contract by giving 30 days notice or ask for your PAC after the end of your contract they charge a 'notice period charge'.
They screw you which ever way you leave, you have to fight to get it back.

As you pay line rental in advance you have already paid for the last month of your contract so they effectively charge you double for your last month, there is nothing in the t&c's about this and it is them trying it on in the hope they can baffle you, don't let them..
Give them 30 days notice about 20 days before the end of the contract but DO NOT ask for your PAC, get the PAC the day the contract finishes and then use the day or two after the end of the contract..

cookie_monster

Been with Tmobile for numerous years and asked for my pac yesterday as the retention deals are terrible. Not that fussed with keeping my number after reading this thread. Do I just ring them back and tell them to cancel my account when I sign up to a new company?

ste_wilko

I don't see how they can charge you for using your PAC before the end of the 30 day notice period.

It's not early termination, you are advising them that you do not want to renew the contract after your final bill.

They are wrong to charge an EFT for using your PAC within the 30 days, it is them that states you have to give them the 30 days notice to terminate. and if the date you choose to terminate is the natural end of the contract then that isn't an eraly termination

boatman

You need to give 30 days notice regardless of whether you use your PAC or not.
As you have asked for your pac, use it within 30 days or your contract will continue. If you want to cancel contract without using the PAC you need to tell them that.

boatman

ste_wilko wrote: »

I don't see how they can charge you for using your PAC before the end of the 30 day notice period.

It's not early termination, you are advising them that you do not want to renew the contract after your final bill.

They are wrong to charge an EFT for using your PAC within the 30 days, it is them that states you have to give them the 30 days notice to terminate. and if the date you choose to terminate is the natural end of the contract then that isn't an eraly termination

You need to give at least 30 days notice, i was told when i rang 32 days before the end of the contract i had to phone 30 days or less before the end meaning it was almost impossible to have exactly a 12 month contract. If you want to keep your number using a PAC and ask for it 30 days before the end of the contract you will end up being charged an ETC because you will have to use the PAC before the end of the contract because if you leave it to the 30th day it will expire before it gets transferred. This is why i said give 30 days notice to cancel you contract about 20 days before the end of the contract but don't ask for the PAC until the contract is finished, then use the PAC immediately, if you don't they will cancel the contract before you get the chance to use your PAC.

grumbler

boatman wrote: »

... If you want to keep your number using a PAC and ask for it 30 days before the end of the contract you will end up being charged an ETC because you will have to use the PAC before the end of the contract because if you leave it to the 30th day it will expire before it gets transferred.

Does this make any sense to you? If you port the number, say, 2 days before the minimum term ends, the ETC is the pro-rata charge for 2 days, and it's a part of what they charge you for 30 days after getting a notice or issuing a PAC.

This is why i said give 30 days notice to cancel you contract about 27 or 28 days before the end of the contract but don't ask for the PAC until the contract is finished, then use the PAC immediately, if you don't they will cancel the contract before you get the chance to use your PAC.

In practice PAC voids any notice given earlier as otherwise it can't last for 30 days as required by regulations.

Buzby

No PAC voids correctly given notice. A network may attempt to try this on, however this only succeeds (for them) if you did not make your intentions clear OR did not back it up in writing.

True, a PAC complicates a managed cancellation, but as the network will argue there is a risk the number may be 'lost' if the transfer does not complete before service stops, the response from the customer is to assert their contractural right to transfer out AND keep the service live following a port using a temporary number.

Just advise the network you are porting out, and will be continuing service on a temporary basis. You can then give 30 days notice and cease with no PAC or even a days ETC.

You only have to ask.

boatman

grumbler wrote: »

Does this make any sense to you? If you port the number, say, 2 days before the minimum term ends, the ETC is the pro-rata charge for 2 days, and it's a part of what they charge you for 30 days after getting a notice or issuing a PAC.

Yes makes sense, but not fair because having paid your line rental in advance they will also charge you the ETC for 30 days, effectively charging you twice.

Juzza12

My minimum term just ended and used I Hooloovoo's method of having it converted to PAYG.

When I cancelled there was no mention of the mandatory top up though, the sim has gone to PAYG now but the balance is now £0.
Does anyone know if it's meant to be on there straight away?

I know they're still doing the mandatory top up as my friend cancelled a couple of weeks after me and they told her bout it.

Carts10

Hi all
I have a quick question regarding EE and the now notorious early termination charge. Having read all 9 pages of this thread and various others throughout the internet, it seems my decision to leave EE at the end of my current contract is definitely the correct one!!

My current circumstances are as follows:

I am with EE on a sim only £25 a month contract that expires 15th October 2014, well technically the minimum term does....
I intend to call EE on the 15th September and request my PAC code with a view to moving to a new contract with 3
I am therefore giving them the required 30 days notice to terminate my contract.
My bill date is the 16th of each month and the bill I am about to receive on the 16th September will cover payment of my service until the 15th October, so I will have fully paid EE until the end of my minimum term.

I assume from everything I have read on this thread that as soon as I request my PAC code from EE, 1 month before the end of my contract, they will initiate an ETC charge of 1 months line rental. (This is despite the fact that I could simply not use the PAC code and stay with them and therefore have not actually terminated anything. This is a red herring in my case though as I fully intend to use it so I accept I need to pay EE up to the 15th October)

However, if I am understanding this correctly, they have no right to charge me anything at all as I have fully complied with my obligations under their contract. I have given the required notice to terminate and regardless of when I do actually terminate (use the PAC code in my case), I have paid them up until the end of my minimum term anyway.

Is my logic here correct and is this the exact basis I should be using with EE when I dispute this with them???

Sorry for the rather long and convoluted post but I wanted to ensure my situation is fully explained and I am armed with the correct info when I will no doubt have to dispute this charge and get it refunded.

Thanks in advance for any comments or advice