MSE News: O2 raises prices for 7 million mobile customers

Ologhai

Ologhai wrote: »

A useful link. Thank you.

Particularly interesting quote: "Under current Ofcom rules communications providers are required to give customers a minimum of one month’s notice of any change to their contractual terms that is likely to be of material detriment and customers must be able to withdraw from their contract penalty-free following such notice (General Condition 9.6)."

Does this mean that, if providers put their prices up in the middle of a fixed-length contract, that customers' threat to leave now has more weight because they can do so for free?

Actually, to answer my own question (although rightly or wrongly, who knows!), I think that this doesn't help people who have experienced price increases mid-term because O2 didn't change the contractual terms as such... the contract said they could change the price whenever they like, and they have... but not the contract that says they can.

Is this right?

silvercar

Would be helpful if this thread was merged with:

https://forums.moneysavingexpert.com/discussion/4338683

Some people will have greater increases as their discounts stay the same but the base price will increase.

baldyj

I've been told my monthly cost is rising from £15.50 to £16.00. Now by my maths that means that they are imposing a 3.225806451612903% increase - more than the 3.2% inflation rate!

So what do you think my chances are of stopping the increase/cancelling my contract?:think:

adamc260

melbell wrote: »

I hope she was dismissed for accessing a friends account which against o2s terms of employment

No clue

missamoo

I've just checked my original T&Cs from when I signed up which say in part that I have the right to end this Agreement if:

we increase any of the Charges for the elements of this SErvice youa re using or change this AGreement to your disadvantage.

So according to the T&Cs I originally signed up with, I should be able to get out of this contract?

Guys_Dad

missamoo wrote: »

I've just checked my original T&Cs from when I signed up which say in part that I have the right to end this Agreement if:



So according to the T&Cs I originally signed up with, I should be able to get out of this contract?

No. Done to death last year.

missamoo

Guys_Dad wrote: »

No. Done to death last year.

Can you expand please? They cant just change their T&Cs

missamoo

They cant just change the T&Cs and expect everyone to be ok - if they could then all the companies would do it!

Tropez

Having only just signed up to a new contract with O2 within the past month, this price hike which was not advised at the time is quite irritating.

Being a petty individual, I shall transfer my broadband service from O2 to Sky, who will provide it £2 a month cheaper and thus O2 will lose more money from me overall than they will gain from the price hike.

It really is convenient timing for them. My new contract was taken out during a "limited time only" offer that ended on the 28th November. Conveniently, just as the last day of the cooling off period ends, O2 announce their price hike. Maybe I'm cynical but I do think O2's special offers were designed to rope as many people in to a contract as possible, particularly those on PAYG and 30-day rolling contracts, before hitting them with price hikes.

simpywimpy

I have three contracts with O2 in my family so the increase is likely to be around £5 a month for us in total. What if I didnt have that extra fiver floating around???