Cheap Parcel Delivery - official discussion

martindow

pipeman12 wrote: »

now important point last year royal mail stopped giving delivery confirmations out and i personally noticed overnight a huge spike in non-delivery claims is this a drop in performance or an opportunity to get free goods who knows but personally I will not use any service not signed for via royal mail regardless of content not for insurance but to know it will get there

Royal Mail parcels labels now have codes on them allowing you to check delivery confirmation on-line and to claim up to £20 if necessary. I assume you are talking about parcels rather than large letters (which don't at present have these codes) by the other carriers you are commenting on.


Is it really worth paying an extra Pound on each parcel to get a signed for service unless it's value is over the £20 that is covered without charge?

antispam246

So, Hermes is still the cheapest for small parcel under 1kg less than £20, £2.85


Is there any services which could beat this through bulk drop offs? I have a handful of items to ship as above so curious if anyone offers bulk discounts that would be more favourable than Hermes

custardy

antispam246 wrote: »

So, Hermes is still the cheapest for small parcel under 1kg less than £20, £2.85


Is there any services which could beat this through bulk drop offs? I have a handful of items to ship as above so curious if anyone offers bulk discounts that would be more favourable than Hermes

When you say bulk drop off. All to different addresses?
Theres no real saving/gain for a courier for you dropping off in bulk.

Leaf291

I was handed my parcel by the delivery driver, he didn't say anything and walked off. I get an email to say my parcel was signed for. Not by me! I look at it on the Hermes website. It looks like how I might sign for a parcel. The shape of the letters are how I do them. Has my signature been kept by Hermes and reused without my permission?

I have reported it through the Action Fraud police website. Please report any fraud like this, the more we report these crimes the more chance we have of stopping the delivery companies getting away with it. I'm one of the lucky ones who actually received my parcel.

custardy

Leaf291 wrote: »

I was handed my parcel by the delivery driver, he didn't say anything and walked off. I get an email to say my parcel was signed for. Not by me! I look at it on the Hermes website. It looks like how I might sign for a parcel. The shape of the letters are how I do them. Has my signature been kept by Hermes and reused without my permission?

I have reported it through the Action Fraud police website. Please report any fraud like this, the more we report these crimes the more chance we have of stopping the delivery companies getting away with it. I'm one of the lucky ones who actually received my parcel.

Are you for real?

moonpenny

Leaf291 wrote: »

I was handed my parcel by the delivery driver, he didn't say anything and walked off. I get an email to say my parcel was signed for. Not by me! I look at it on the Hermes website. It looks like how I might sign for a parcel. The shape of the letters are how I do them. Has my signature been kept by Hermes and reused

Where do you find a signature on Hermes website?

I have just checked my deliveries with" signed for" and I can't find signatures anywhere!

ITCSUK

In one respect its great to know Im not the only one, on the other, its a woeful disgrace that agents and operators can be negligent in the way they operate and how they treat the customer but there is no governance to police their actions.


I have been through the same scenario as many with a 'lost' parcel I agree with others, why do you get bombarded with the scare tactic of insurance when you expect them to carryout the contract you enter into, which is, for them to deliver the parcel. I read on another forum a great analogy, "you wouldn't stay in a restaurant that offered an insurance policy just in case the food gave you food poisoning" you expect them to be responsible and pay damages accordingly.


So why do these companies get away with it?


Are there any legal beagles out there, that can answer one question. Am I entitled to request and receive the correspondence between P2G and hermes regarding my claim?

custardy

ITCSUK wrote: »

In one respect its great to know Im not the only one, on the other, its a woeful disgrace that agents and operators can be negligent in the way they operate and how they treat the customer but there is no governance to police their actions.


I have been through the same scenario as many with a 'lost' parcel I agree with others, why do you get bombarded with the scare tactic of insurance when you expect them to carryout the contract you enter into, which is, for them to deliver the parcel. I read on another forum a great analogy, "you wouldn't stay in a restaurant that offered an insurance policy just in case the food gave you food poisoning" you expect them to be responsible and pay damages accordingly.


So why do these companies get away with it?


Are there any legal beagles out there, that can answer one question. Am I entitled to request and receive the correspondence between P2G and hermes regarding my claim?

Why would you be?
You used P2G for your service. Lets turn it round.
Why did you not use Hermes directly?

mrcol1000

moonpenny wrote: »

Where do you find a signature on Hermes website?

I have just checked my deliveries with" signed for" and I can't find signatures anywhere!

You need to track it normally through their website and put in the tracking number and the recipients post code. You often get GPS tracking as well now.

moonpenny

mrcol1000 wrote: »

You need to track it normally through their website and put in the tracking number and the recipients post code. You often get GPS tracking as well now.

I already do that. I have no problem with tracking items on website but am interested where to find customers signature as op mentioned.