Cheap Parcel Delivery - official discussion
edited 9 December 2022 at 4:29PM
in Ebay, auctions, car boot sales, post & parcels
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I already do that. I have no problem with tracking items on website but am interested where to find customers signature as op mentioned.
I ordered an item through eBay but from an on-line seller I often buy from too - but on this occasion, their eBay price was much lower than their site price. As it was bulky and I was likely to be out on the anticipated delivery day, I had it sent 'click and collect' to a local garage, so I could collect it at my leisure.
It was sent through Hermes and I got their 16 digit tracking number and it was delivered on the first of the anticipated dates. But when my husband went to collect it, using the tracking number, even though the parcel was there, they wouldn't let him take it as we didn't have a barcode to scan, just this long number. They claimed they don't get paid by Hermes without a barcode being scanned.
In a time-consuming on-line chat with Hermes, they insist that they don't give out barcodes, just tracking numbers and if the delivery location is insisting on a barcode, it must be at the request of the retailer for security, who should therefore generate a barcode and a 4 digit PIN for collection. They are yet to reply to my message.
Can anyone add to whether this is correct or not - I haven't done click and collect very often (I don't think ever with a Hermes parcel), but in the past, whatever the retailer sent me got the goods released - I think I maybe needed ID too on occasion. This is a new garage and I'm just wondering if it's inexperience on their part. We're at a standoff at the moment and I can't get my goods.
When using C&C there is part of the process that when it arrives at your chosen location, it gets scanned and processed by them. This fires off an email to you with a code in. This tells you to go and collect the item. However I dont know who is responsible for this email - Ebay I presume. It can take 48 hours I believe.
You would be better posting this on the ebay forum
I did get an email soon after delivery, from Hermes, saying that it had been delivered, with the tracking number - no bar code. Nothing from eBay since they sent a message saying that it had been dispatched. It's about 48 hours since delivery now, but there's nothing showing in my messages and no new emails.
So is the bar code bit correct then - I should have one?
Its normally at the bottom of the tracking info. It often shows one even if it hasn't been paid for.
Click and Collect have their own reference number. The retailer won't release the parcel without it. As you found out. The tracking barcode is irrelevant. If you contact Ebay customer services they should be able to find the reference number as it is normally embedded in the address the seller sends it to.
The retailer who have the parcel said they need a barcode to scan - but to me, it would make sense for them to scan the barcode on the parcel, then ask me to put it a PIN into the handset - which is what Hermes said should happen.
Actually, whilst typing, I've had an answer from the retailer and they say that eBay generate a barcode and 4 digit PIN in the dispatch email, so to contact them if I haven't got it. I have the email, but there's no barcode or PIN in it. So I'll have to chase it with eBay.
My husband pointed out that this was a different page than I'd viewed earlier - at which time I'd clicked the tracking link in the Hermes email. When I did this again, it now showed the signature too. Same page and information, but one showed the sig, the other didn't.
Going from RMs system.
I would guess the delivery agent or shop hasnt scanned the item correctly.