Easyjet Rip Off Merchants

Obviously_the_best

More to the point, easyJet are not to fault, ultimately, you are. If you'd read the T&Cs like you agreed you had before booking, you would know that they charge for any change to the booking, and if you'd double checked the dates, like you agreed you had before booking, you wouldn't be having this situation.

I hate the way that because you didn't do what you'd confirmed to easyJet during booking you had done, you now expect them to bend all their rules to fit you. In the real world, things don't work like that. If you lie to easyJet, they'll have no sympathy for you!!!

callum9999

dcleach wrote: »

.Who said it was my fault ?,I thought just reading my post would clear that up.:rotfl:

I dont understand why i have an alert asking me to be espescially nice,when all i am doing is defending myself against one or two who are either trolling for a response from me, either work for Easyjet and seem to think it was entitely my fault or assume i was horrible to a customer service represntetive.Right from the begining i admited not checking the final dates.although the correct dates were still on the comparrison site.

What ever happened to the customer is always right ?,

My gripe is it could have been sorted out amicably.But instead right from the off it was about screwing me over,that is what i am really angry about.The fact they are still to pay me the money back speaks volumes about them.

People will fly out with who they want to,it is their prerogative.I always reasearch sites like this,for all my products,I like good customer service and after care so will others.

i have booked my flights like i have for years with out problem.On this occasion i had a problem,being a good customer using Easyjet for years i excpected better service,bnon was forthcoming.It was all about money

You've clearly never worked in retail!

From my experience, it's usually a case of "this customer is clearly in the wrong, but what can we do to shut them up and get them out the door ASAP"!

mario.costasa

As a frequent Easyjet user I have done this more than once, my fault mainly due to use of Autofill on my browser.

Each time I have called them and it has been rectified free and without charge. Although I use comparison sites I try and book directly maybe this made a difference.

The call centre seems to work fine for me Well done Stelios ;-)

However conversely see my separate thread on your email customer services about an easy jet plus card problem for which I am still awaiting a reply after 1 week :-(

WickedWolfie

NiftyDigits wrote: »

That article is two years old.

It is rather a poor show by Easyjet to take £60 off the customer, rather than to change the flight to the correct date and take the extra fare.
But as suggested, sometimes the offshore customer service teams can tend to 'stick to the letter', rather than applying much needed discretion.

I clicked on the wrong link! See:
http://www.bbc.co.uk/news/business-20406120

The bottom line message remains the same!

emmajt81

when you click through from a price comp site i.e. skyscanner - when it gets through to the airline i.e. Easyjet it doesn't just take you to a payment page and you click confirm and it's done! You have pages and pages of entering your name and details, luggage details, whether you want car hire or skis or any of that rubbish. Then you get a payment page. Lots of opportunities to see the little bit of text on the right telling you your flight time, date and fare price. SO if you kept clicking through without seeing it then i'm afraid, your fault!

dcleach

Just to update people on this thread.

Received an email from Easyjet Customer services stating that £252.00 had been paid back on to my card on the 30th November.7 days became 5 to 7 working days,bad omen.

Quote


2th December 2012

Dear David,

Thank you for contacting us.

As per our conversation we have refunded the amount of 252.96 GBP back to the card ending with the digits
3634.



Yours sincerely
Anchit Kapasi

easyJet Customer Services


6th December 2012

Dear David,

Thank you for contacting us.

Let me firstly apologise for the inconvenience caused to you.

In regards to your query I can confirm that GBP 252.96 was refunded to the original method of payment on 30th of November 2012. The credit will appear on the card within 5-7 working days.

Incase the credit does not appear on the card within the time limit, let me ask you to please contact your bank as refund has been processed and authorised from the easyJet Refunds Team.

If you need any further assistance please do not hesitate to contact us again.

Thank you for choosing easyJet.

Have a pleasant day!

Regards

Suhas Patil
easyJet Customer Services



13th December 2012

Dear David,

Thank you for contacting us.

I would firstly like to apologise for the length of time taken to address you query, please be assured this is not the standard we strive for.

Having checked the details on the booking, your case is escalated to the "Finance Team" for further investigation and once we receive a reply from them we will update you.

You can complain using the following link:
http://easyjet.custhelp.com/app/ask

Your co-operation and patience is highly appreciated and I apologise once again for the inconvenience caused to you.

I hope that your poor experience will not deter you from giving us another chance in the future.

Regards

Royston D'souza
easyJet Customer Services

18th December 2012

Dear Mr Leach,

Thank you for your e-mail.

I would like to inform you that I have not yet received any response from my team as they are still investigating the matter. Be rest assured that once I receive a response from them I shall get in touch with you. I will appreciate your patience in this matter.

Thank you for your co-operation.

Yours sincerely

Khyati Krishnamoorthy
easyJet Customer Services

My last 2 emaisl were yesterday. no reply only automated messages,obviously now depriving me off the contact facillity...........



Thank you for contacting easyJet. Unfortunately you have sent us an email using a different email address than you have used for this incident previously. For security reasons we have therefore been unable to accept your email. Please can you either send your update with the original email address or create a new email with us by entering your information at the following link. http://easyjet.custhelp.com/app/ask
http://easyjet.custhelp.com/app/account/profile

The same email address was used for all correspondence. I telephoned their customer services and was informed a reply from their Finance team can take 4 – 6 weeks, and not too bother them again.

I asked if they could give me a time and reference for the payment they allegedly made back on to my card on the 30th November. And was informed they don’t have any.And it was my bank withholding the payment back.

I have now complained to Lloyds TSB,and am now in touch with the VISA disputed payment team.

I have also made a complaint and reported Easy jet to the CAA.


3 weeks i have been waiting and i was relying on this money for Christmas.The whole experience as been awful.Was bad enough it cost me £60.00,as it stands it has cost me £312.00 .

If anybody has any other advice it will be very much appreciated..

Mark2spark

jpsartre wrote: »

EasyJet has a proven track record of being willing to change booking errors free-of-charge, as long as they are notified immediately after the booking. The fact that they refused in the OP's case makes me wonder what his attitude was like on the phone.

Well I was just going to say... I made a mistake with easyjet once before, I phoned them up straight away and they altered it for no charge? So *something* has gone a long way astray here.

bignred05

Mark2spark wrote: »

Well I was just going to say... I made a mistake with easyjet once before, I phoned them up straight away and they altered it for no charge? So *something* has gone a long way astray here.

M2S

not the same guy who goes to Sol Mirlos/Tordos ???

dcleach

********UPDATE*************

Did not receive a penny back from Easyjet. They were adamant they had refunded £252.96 to my payment card on the 30th November.

My bank Lloyds TSB asked me to get the transaction number, and time of the payment back .Easyjet provided me with nothing.

After numerous Emails to Easyjet, they eventually stopped responding and blocked my IP address. I only received automated emails saying my Email address was not recognised. They did this after promising to forward my complaint to Easyjet finance department and respond, but they never did.

I contacted Lloyds TSB fraud and disputed payments department who asked me to fax a letter and all the Emails from Easyjet to them. I did this.

Anyway Lloyds have refunded me the £252.96 back in to my account on the 28th December 2012. I was able to do this because the payment card was a Visa Debit card. I wanted to make others aware if they have experienced difficulty like I have that this facility is available through Visa. It was much easier and less frustrating than speaking to some idiot on the phone who can barely understand English.

Thanks to Lloyds and good luck to them in trying to get blood out off a stone.:rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

Considering the slick advertising campaign Easyjet use on television, you would think they would have more than a semi-literate customer services based in India who have no idea what they are doing. Or maybe I am missing the point and they do, and it is all designed to make it virtually impossible to receive any money back from them.

Anyway valuable lesson learned £60.00 down much better than £312.00 down. Time to move on.:T

I won’t ever use them again as a matter of principle. A bit sad really because I have used them for years with out problem.

Thanks once again to all for the advice.:)