Easyjet Rip Off Merchants

coupleuk

Not Easyjet but something to be aware of.............

I was looking for deals on the Old English Inns website - they were advertising a promo for B&B from £9 pp.

So, I had one hotel open in one browser with a set of dates and another hotel open in a 2nd browser with other dates.

I chose the 2nd hotel BUT when I went to the payment screen, it auto chose the dates I had entered into that first hotel looked at.

I didnt realise and made payment.

Thankfully, I did then see it when the email came through (plus they only had 1 adult down instead of 2). I called them (0845 and no alternative) which did cost me £3 but they saw I had only just booked and changed it.

I learnt that information does get stored in your laptop and does get altered through no fault of yours HOWEVER I also learnt that you need to double check things.

callum9999

dcleach wrote: »

With your attitude maybe you could, .or maybe already are working in their customer services.Over 500 people have seen this post so hopefully a couple off people might choose a differnt airline.Still waiting for my £262.00 to reappear in my account a week later,thats another thing if you change your mind in 24 hours dont excpect a quick refund minus your £30.00 per passenger( £60.00 in my case).Laughable seconds to come out of your account and a week to put back in and still counting,

I have no attitude - I'm stating facts. You messed up your booking so you have to pay the advertised fees to fix it.

I highly doubt any of them have decided to boycott Easyjet over it - particularly as it's a standard clause with the majority of (all?) budget airlines.

peachyprice

dcleach wrote: »

Over 500 people have seen this post so hopefully a couple off people might choose a differnt airline.

Why would anyone choose a different airline because you made a mistake with your dates?

photome

dcleach wrote: »

With your attitude maybe you could, .or maybe already are working in their customer services.Over 500 people have seen this post so hopefully a couple off people might choose a differnt airline.Still waiting for my £262.00 to reappear in my account a week later,thats another thing if you change your mind in 24 hours dont excpect a quick refund minus your £30.00 per passenger( £60.00 in my case).Laughable seconds to come out of your account and a week to put back in and still counting,

You made a mistake, guess we all have at some point.

Why is it that someone else has to pay, rather than accepting it was your fault.

When i want to fly I will pick the cheapest/most convinient,i wont think, I must use easyjet because someone messed up their booking

jonesMUFCforever

I have booked easyjet before (both directly and through 3rd parties) and will definitely book them again.
Yes I don't like having to pay a fee for booking but if they are still the cheapest for when and where I want to go then Easyjet will get my business.
If my travel agent had made a mistake in booking my flights I would expect the travel agent to sort it out - If I do it online then I only have myself to blame If I make a mistake.

I always always always have someone check my booking form before pushing the submit button - haven't been done over yet but there have been a few close shaves!

_Andy_

I'm sure literally thousands of people will read this thread and go "oh no, horrible Easyjet! How dare they stick to their T&CS! Yep there's no way I'm using them because some random person on an internet forum says so".

zzzzzzzzzzzzzzzzzzzzz

Wellery82

I would be incredibly frustrated and annoyed but to be fair to Easy Jet they are operating in the way they make clear on their website. Any budget airline is the same - their whole business model is about removing cost so they can offer cheaper fares and attract more passengers. If they have to employ staff to do administrative stuff like correcting errors then they make sure they make profit on that as well.

With the budget airlines customer service is in the main forfeited for a cheap experience. Personally i am happy with that, but if it goes wrong it doesn't make it any more bearable

jpsartre

EasyJet has a proven track record of being willing to change booking errors free-of-charge, as long as they are notified immediately after the booking. The fact that they refused in the OP's case makes me wonder what his attitude was like on the phone.

dcleach

***************UPDATE*********************

Made the booking on the 30th November,cancelled booking within 2 minutes.Was told the money minus £60.00 would be put on my card.Excpected £252,00 to appear this week.

Emailed Easyjet today,recieved a reply saying that the money was put back on my card on the 30th November.

Telpephoned my bank LLoydsTSB ,no payments have been made or are pending to go in to my account.

LLoydsTSB chased up the payment for me with Easyjet.They made their customer services aware the telephone call was being recorded, Easyjet informed the bank that they dont pay the money back until after 7 working days,so add 4 weekend days it means 11 days as a minimum.

Dont understand why Easyjet would send an email blatantly lying.Apalling service.

Many thanks to Lloyds TSB for helping me out !!!!:j

all being well i might get my money back on the 12 th December nearly 2 weeks later,come in handy for Christmas:rotfl::rotfl::rotfl::rotfl::rotfl:.

Dont excpect your money back from easyjet for a couple of weeks if you cancel your booking within 2 MINUTES !!!!!!!!!.

dcleach

jpsartre wrote: »

EasyJet has a proven track record of being willing to change booking errors free-of-charge, as long as they are notified immediately after the booking. The fact that they refused in the OP's case makes me wonder what his attitude was like on the phone.

i was ver polite and courteous.The Customer Service representetive in India made it clear from the off that the fee was non negotiable,and made big play off the fact that Easyjet are the only airline to allow you 24 hours to cancel a booking,with charge of course..