Easyjet Rip Off Merchants

dcleach

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photome wrote: »

You made a mistake, guess we all have at some point.

Why is it that someone else has to pay, rather than accepting it was your fault.

When i want to fly I will pick the cheapest/most convinient,i wont think, I must use easyjet because someone messed up their booking

Who said it was my fault ?,I thought just reading my post would clear that up.:rotfl:

I dont understand why i have an alert asking me to be espescially nice,when all i am doing is defending myself against one or two who are either trolling for a response from me, either work for Easyjet and seem to think it was entitely my fault or assume i was horrible to a customer service represntetive.Right from the begining i admited not checking the final dates.although the correct dates were still on the comparrison site.

What ever happened to the customer is always right ?,

My gripe is it could have been sorted out amicably.But instead right from the off it was about screwing me over,that is what i am really angry about.The fact they are still to pay me the money back speaks volumes about them.

People will fly out with who they want to,it is their prerogative.I always reasearch sites like this,for all my products,I like good customer service and after care so will others.

i have booked my flights like i have for years with out problem.On this occasion i had a problem,being a good customer using Easyjet for years i excpected better service,bnon was forthcoming.It was all about money

_Andy_

dcleach wrote: »

i was ver polite and courteous.The Customer Service representetive in India

Why is it relevant which country they were from?

dcleach

_Andy_ wrote: »

Why is it relevant which country they were from?[/QUOTE

Because I chose to make it relevant. The point I was endeavoring to try and make is, although the Customer service representative’s command of the English language was child like. Rather than becoming frustrated at having to repeat myself, I chose to be polite and courteous as if dealing with a child. It can be frustrating in those situations

Lloyds TSB have a wonderful customer sevice.


Dont look for somthing where there is nothing..

balletshoes

dcleach wrote: »

.
What ever happened to the customer is always right ?,

My gripe is it could have been sorted out amicably.But instead right from the off it was about screwing me over,that is what i am really angry about.The fact they are still to pay me the money back speaks volumes about them.

i have booked my flights like i have for years with out problem.On this occasion i had a problem,being a good customer using Easyjet for years i excpected better service,bnon was forthcoming.It was all about money

the customer is most certainly not always right - you made the mistake initially in this case, not Easyjet. They are adhering to their cancellation/change policies. As such, I don't see a rip-off or a case of "screwing you over".

Incidentally, I've had flights cancelled by air carriers before, where they have withdrawn the flights. I've had to call them to cancel and get a refund, and its taken at least 10 days for my money to be refunded to my bank. Easyjet are by no means alone in this.

dcleach

_Andy_ wrote: »

I'm sure literally thousands of people will read this thread and go "oh no, horrible Easyjet! How dare they stick to their T&CS! Yep there's no way I'm using them because some random person on an internet forum says so".

zzzzzzzzzzzzzzzzzzzzz

Just out of curiosity is this you ?

Andrew Hodges, Director of Sales, Distribution and Business at easyJet, :rotfl::rotfl:

ps can i have my money back please .

jpsartre

This guy is my favourite kind of poster. Let's see, uses the term rip-off for something that isn't - check. Has an undeserved sense of entitlement - check. Blames others for his own screw-up - check. Starts accusing others of having hidden agendas because they don't see things his way - check. Just delightful through and through

dcleach

jpsartre wrote: »

This guy is my favourite kind of poster. Let's see, uses the term rip-off for something that isn't - check. Has an undeserved sense of entitlement - check. Blames others for his own screw-up - check. Starts accusing others of having hidden agendas because they don't see things his way - check. Just delightful through and through

thank you for your constructive comment.I think you may have a point.I feel an undesserved sense off entitlment to my own money .:rotfl::rotfl::rotfl:

Why assume i am a "GUY" ?,very sexist if you ask me.

I didn’t realise blogging was so entertaining, when you see posters with thousands of posts you automatically assume they must be a sad anorak angry at the world ,who like nothing better than to complain.

I realise now my perception was so very wrong, some are more complex than that. Take you for instance, my sense of injustice infuriates you, you could have said nothing and just moved on, but you had to let me know just how you felt?, intriguing, I am not for one minute suggesting all posters are sad anoraks. Some are good posters who come on to give advice good or bad.

dcleach

Thanks to all those that gave me helpful. Advice.

I will update when I eventually receive my money back, but other than that I won’t be commenting on this thread again, I feel some are just using it to troll and get borderline personnel,

Happy Christmas and a prosperous New Year to all (except for Easyjet I hope this triple dip recession does for you):beer:

WickedWolfie

dcleach wrote: »

Thanks to all those that gave me helpful. Advice.

I will update when I eventually receive my money back, but other than that I won’t be commenting on this thread again, I feel some are just using it to troll and get borderline personnel,

Happy Christmas and a prosperous New Year to all (except for Easyjet I hope this triple dip recession does for you):beer:

It won't! See:
http://www.bbc.co.uk/news/business-11763419

OP

You know the old saying about what opinions are like I presume.

I do sympathise that you have problems. However you need to underatsnd that many people on here do a lot of travelling, perhaps more than you, and may or may not have made mistakes along the way.

In the view of some (in fact it would appear the majority) of those people your own error brought this problem on. This seems to surprise you (I don't know if you just expected everyone to agree with you but it would be a very boring and not particularly useful forum in that case) and truthfully you have been borderline aggressive to many of those.

I am no great fan of easyjet - I have had my own issues, way more clear cut than yours - with easyjet and may well be taking small claims court action against them shortly - but genuinely feel that they are in the right here. Would it have been nice of easyjet to show discretion in violation of their stated policy, yes it probably would. Are easyjet obliged to do so? No they are not, simples.

NiftyDigits

WickedWolfie wrote: »

It won't! See:
http://www.bbc.co.uk/news/business-11763419

OP

You know the old saying about what opinions are like I presume.

I do sympathise that you have problems. However you need to underatsnd that many people on here do a lot of travelling, perhaps more than you, and may or may not have made mistakes along the way.

In the view of some (in fact it would appear the majority) of those people your own error brought this problem on. This seems to surprise you (I don't know if you just expected everyone to agree with you but it would be a very boring and not particularly useful forum in that case) and truthfully you have been borderline aggressive to many of those.

I am no great fan of easyjet - I have had my own issues, way more clear cut than yours - with easyjet and may well be taking small claims court action against them shortly - but genuinely feel that they are in the right here. Would it have been nice of easyjet to show discretion in violation of their stated policy, yes it probably would. Are easyjet obliged to do so? No they are not, simples.

That article is two years old.

It is rather a poor show by Easyjet to take £60 off the customer, rather than to change the flight to the correct date and take the extra fare.
But as suggested, sometimes the offshore customer service teams can tend to 'stick to the letter', rather than applying much needed discretion.