BE BOLSHY! STOP SUPERMARKETS STEALING OUR CASH

RightRevBod

Bossyboots wrote:

With Tesco Clubcard Plus, Tesco Personal Finance are indeed acting as my bank and already have my money. If a cashier refused me cashback, I would be very cross. I cannot actually get the money out of a cashpoint either.

Perhaps you need to go to your line manager and ask for some training in customer service.

Strange. I have Tesco Clubcard Plus, and I can get money out of the ATM. Tesco Personal Finance is run by Royal Bank of Scotland (NatWest) and the ATM treats it as a RBS cash card. You may just need to request a PIN to us with your card.

catz747

What an odd thread I always initial the receipt as they are getting my money out of the till to give to me, never thought about initialling after they give me the money - makes sense I guess.

Here's one though:

Be Careful About Leaving Your Card In Chip And Pin Machines - Twice The Person In Front Of Me Has Left Their Card And I Was First To Notice - I Could Have Nicked Them. :eek: I Could Have Even Seen You Enter Your Pins And Then Nicked Them!! :eek: :eek:

Don't Forget Your Card When Paying By Chip And Pin!!

UKTigerlily

Well, my opinion as an Asda person! Now I can't speak for the rest, but at Asda, it's in our 10 point check, list on how to serve customers, get the customer to initial the receipt AFTER the cash has been given, so Asda are saying not to get the customer to initial until they have their cash. Secondly, I always initial their receipt & give them that & the cash & then ask them to initial the slip we keep. I don't know why they need to initial anyway, as it doesn't prove if the customer has recieved their cash or not, the slip isn't checked if any say they didn't recieve cashback & if it were to be checked, I have no idea how they'd find it amongst the hundreds & thousands they must have. (Most people seem to realise when they get home)

If people phone us to say they didn't recieve their money, we check the cash office the next day & assuming the till is over it's no problem, which it always is! We can't get the customer to initial before opening our till in Asda's case, as the till automatically opens when the slip is printed for the customer to initial. So to be asking them to do that before opening the till is impossible.

I do think the cashiers who get the customer to initial first are wrong, it isn't Asda's poilicy to do it that way, but the truth is initialing means nothing anyway! At least, not at Asda (If there're any Asda people who know why customers initial but it's never ever checked please say!)

This is just my thoughts from the other side of things! Remember at the self scan nobody, cashier or customer, initials cashback!

UKTigerlily

o0o & the good thing with our tills is that we can't open the till until the card is removed from the chip reader by the customer! Now I know it was a year ago or so, but someone said about not working with customers if you don't like the complaints (Or something like that), someone has to! I generally feel we should give 150% but the customer should be civil at least! 12 hours on a checkout with hardly any breaks, tons to check, aching shoulders from packing for perfectly able people who somehow think it's quicker if we help pack (When we have to scan & watch the till & type numbers in & talk to them & watch for security things etc etc), sometimes when extremely ill cause tills are always understaffed, I could go on. I could write a list of chashier & customer faults but that's not what the thread is about & i've had my cashback say lol

changkra

catz747 wrote:

What an odd thread I always initial the receipt as they are getting my money out of the till to give to me, never thought about initialling after they give me the money - makes sense I guess.

Here's one though:

Be Careful About Leaving Your Card In Chip And Pin Machines - Twice The Person In Front Of Me Has Left Their Card And I Was First To Notice - I Could Have Nicked Them. :eek: I Could Have Even Seen You Enter Your Pins And Then Nicked Them!! :eek: :eek:

Don't Forget Your Card When Paying By Chip And Pin!!

An elderly lady came running into the post office this week when i was in real panic as she had left her card in the machine. She was lucky the next person handed it in, she may not be as lucky next time, unfortunately. It's very easy done. I wont use mine, i can never work out which way to put the damn thing in lol

C_Ronaldo

i have no problems signing for cashback before recieving it, i used to work in 2 shops where we offered cashback and we were told to do it the way stipulated,

uktim29

Going back to the original post. Why be bolshy?

Why not politely say you'll initial it once you get it?

Or why not pay attention to whats going on and not forget it like I do. The original post saying stop supermarkets stealing our cash seems a bit ignorant to me. It's blaming someone else for you own mistake.

Going back to being bloshy (not being polite to the cashier to sum up) why? Since when has it been their fault the policies their companys make?

Just politely ask if it means that much to you! It will be just as effective and you won't start any unnecessary argument.

HeaddyMX

I very rarely get cashback from supermarkets, always thought there was something dodgy about it.

blue_angel

Help.....

Went to Asda the other day and wasn't given my cashback. I didn't sign for it/initial anything. I went back (I'd only got as far as the car!) and they said I'd have to wait til the next day for the tills to be checked.

I finally managed to get Asda to tell me about their tills today. Turns out the one I was served at was down (they didn't say by how much) not the £10 up it should have been. My receipt shows I requested cashback, and I didn't get it (nor did I sign for it)

What should I do now? (Other than not shop there again!!!) Lady from Asda didn't know (and helpfully admitted this!!) and is going to ask the checkout manager tomorrow. Wondering if anyone here can help....

changkra

This is the reason i never ask for cash back. Last week i was in Asda doing some shopping for my father and the lady in front of me at the till signed for the cash back and had to come back to the till in order to get the money as she wasn't given it and the operator had closed the till as soon as the receipt came up. Now this to me seems like quite a nice little earner if the till operator isn't as honest as most of them are. In your case i would make a complaint and keep pushing for it. If you drop it they might just decide you were tyring it on but keep pushing and it proves you weren't and you will more than likely get the money back. Just don't give up and consider using the ATM in future. Best of luck. There was posting on here a while back about this in a Tesco store and it turned out the till operator was pocketing the money, obviously she was sacked and the lady who posted did get her money back but if my memory serves me right she had to fight for it. Luckily another shopper must have been in the same situation as they decide to monitor the operator and said they had a problem with that particular till.