EXPIRED code stack at BHS on xmas giftshop range - cheapish hampers etc

busybee100

It may be worth taking a screen shot of them now. If you bring up the clock on your computer, it shows with the 3 hampers that are being cancelled and the time and date.

sjdennis22

Me and my sister ordered hampers exactly at the same time (we were in the phone doing it working out the codes) mine has been dispatched, her cancelled. We also live in the same area. Complained to BHS and on Facebook and twitter.

uccalms

I only wanted one hamper and a Russian doll set. Order confirmation email was sent to me at 12.16 yesterday. Never mind. Save my money anyway!

daydream_believer

mizzbiz wrote: »

How many hampers were people with cancellations ordering? I'm just speculating here but maybe those with multiple orders of the same thing are being cancelled first. I ordered yesterday lunch time and have not yet had a cancellation.

Just the one Hamper and a Hello Kitty keyring - they cancelled the whole order

daydream_believer

sjdennis22 wrote: »

Me and my sister ordered hampers exactly at the same time (we were in the phone doing it working out the codes) mine has been dispatched, her cancelled. We also live in the same area. Complained to BHS and on Facebook and twitter.

I think I commented on your post on their Facebook Page. I sent them an email too, I think we, as the customers deserve an honest reason for cancellation, not the untrue reasons they have given us.

mizzbiz

Strange. Would love to know the criteria for cancellation. Maybe pre/post 12pm?

thegreenroom

I ordered the chocolate hamper at 8am and had dispatched email yesterday 6.50pm

mizzbiz

daydream_believer wrote: »

I think I commented on your post on their Facebook Page. I sent them an email too, I think we, as the customers deserve an honest reason for cancellation, not the untrue reasons they have given us.

Yep. Pretending there is no stock when we're all looking at them online is ludicrous. It won't do their reputation any good at all and whilst people are taking advantage of the codes, ultimately they were used legitimately.

Cancelling full orders rather than asking people if they want other aspects of it (i.e. those items that 'are' in stock lol) is showing a total disregard for their clients, many of who probably won;t risk ordering anything else over Christmas in case the same things happen. Had a look at the Facebook page and this code stacker combined with the Spin 2 Win fiasco is a huge PR disaster at the busiest time of the year.

tajk321

mizzbiz wrote: »

Strange. Would love to know the criteria for cancellation. Maybe pre/post 12pm?

It appears to be totally random. My order placed just before 10:00am yesterday has now been cancelled.

molelover

Mine arrived this morning, but I didn't get the one I ordered (savoury). Got the chocolate one instead. I'm not complaining though!