Have the banks got 8 weeks to reply?!!!

Beate

If you are keen to file a court claim, file it now. If you want to use the FO, wait their 6-7 weeks.

hazabyjan

having written to my bank to reclaim my bank charges I received a letter from the bank saying ' we are currently considering your claim. given the work involved we will respond in 6-7 weeks . I am a little conserned as they seem to be biding their time! is this cause for concern . A confused bank charge reclaimer!!!

nickchowney

just go to the next stage................send a letter stating that your not happy with there reply and you'll be starting court proceedings!

and start court proceedings!!!!

RaySmart

Hi everyone,

I too have been advised by my bank that it will take them 6-7 weeks to investigate my claim....i'm claiming approx £4000 from NatWest.

The general concensus on here seems to be that this is a stalling tactic by the bank and that if people such as myself receive such letters from their bank(s), they should proceed with their claim.

However, i'm not sure what my next step would be in this instance. I've been following the letters on the MSE.com site thus far, and wonder if I should now send my own letter advising my bank that I expect full settlement from them sooner than this (say, within the next 14 days?).

If anybody has suggestions for me, they'd be gratefully received.

Cheers

LozBingley

RaySmart wrote: »

Hi everyone,

I too have been advised by my bank that it will take them 6-7 weeks to investigate my claim....i'm claiming approx £4000 from NatWest.

The general concensus on here seems to be that this is a stalling tactic by the bank and that if people such as myself receive such letters from their bank(s), they should proceed with their claim.

However, i'm not sure what my next step would be in this instance. I've been following the letters on the MSE.com site thus far, and wonder if I should now send my own letter advising my bank that I expect full settlement from them sooner than this (say, within the next 14 days?).

If anybody has suggestions for me, they'd be gratefully received.

Cheers

If you want to use the Financial Ombudsman procedure to claim your charges then you must follow their time scale

If you intend to take it to court, get your money faster, and charge interest then stick to your time scale. Once you have started court action you are in a far better position to get them to pay out in FULL. I’ve just been offered 152% of my claimed charges!
http://forums.moneysavingexpert.com/showpost.html?p=5711043&postcount=1121

vickyb

hi there im at the same stage with lloyds the 14 days is now up do i now send them another letter stating that i am taking them to court or not bother and just go straight to the online court process,just coz im not sure if there is a sample letter telling them you are taking them to court just one stating if they dont reply in 14 days you intend to take them to court.
Many Thanks

RaySmart

LozBingley wrote: »

If you want to use the Financial Ombudsman procedure to claim your charges then you must follow their time scale

If you intend to take it to court, get your money faster, and charge interest then stick to your time scale. Once you have started court action you are in a far better position to get them to pay out in FULL. I’ve just been offered 152% of my claimed charges!
http://forums.moneysavingexpert.com/showpost.html?p=5711043&postcount=1121

Many thanks for your reply. I intend taking the matter to court, so i'll write to my bank and advise them that I believe 6-7 weeks is excessive and expect full settlement within 14 days of my letter. In the meantime, i'll take the first steps in taking the matter to court.

Once again, thanks for the advice.:o

vickyb

RaySmart-how long did it take for them to get back to you with letter saying about the 6-7 weeks as my 14 days were up on wed and ive havent heard from them yet just wondering what my next step should be???
Many Thanks

Boxsets2u

Boxsets2u wrote: »

hi people, i recieved a letter today saying Thank you for your recent letter regarding the fees applied to your account. We are currently considering your claim. Given the work involved in assesing your claim we anticipate that we will be in a position to respond within 6-7 weeks, but will endevour to do so sooner if we are able to. Question is should i wait or what, any advice would be good. cheers

Started claim 18th april for £942 plus interest of £131.97

i recieved a letter today saying that all was in order and they could charge the fees, i had 3 pages abd by the end of the first page i thought oh no, no money, turned over and top line was saying as a good will gesture we are willing to pay £942 so it was worth the wait and didnt need to fork out £120 for the fees. 12 weeks of starting finally got my money back, thank you to martin and his site

Edinburghlass_2

RaySmart wrote: »

Hi everyone,

I too have been advised by my bank that it will take them 6-7 weeks to investigate my claim....i'm claiming approx £4000 from NatWest.

The general concensus on here seems to be that this is a stalling tactic by the bank and that if people such as myself receive such letters from their bank(s), they should proceed with their claim.

However, i'm not sure what my next step would be in this instance. I've been following the letters on the MSE.com site thus far, and wonder if I should now send my own letter advising my bank that I expect full settlement from them sooner than this (say, within the next 14 days?).

If anybody has suggestions for me, they'd be gratefully received.

Cheers

NatWest are part of the RBS group and if you read the Success stories and both threads you'll find that many users have found if you give the bank the 7/8 weeks they ask for you will then get an offer of your full claim.

Nothing to stop you writing or phoning during this time to ask how your claim is progressing and as to when you might expect an offer.