Have the banks got 8 weeks to reply?!!!

Stephen_Leak

iain_jones wrote: »

I bank with Nat West, i sent my letter asking for my unlawfull charges back, they have responded with a letter saying they are considering my claim but as it takes a lot of looking into they will get back to me 6-7 weeks!

Is this normal?
Should it take this long?
How do i respond?

The letters saying that they are investigating and will reply within 8 weeks are little more than acknowledgements of receipt and attempts to make you give up and go away. The 8 weeks only applies if you refer your claim to the Financial Ombudsman.

Your first claim letter should give them 14 days to reply. If you have not received an acceptable reply by your deadline, send them the second “Letter Before Action” letter.

Please read the Reclaim Bank Charges Help thread for information and the Reclaimed Bank Charges Success Stories and Reclaimed Bank Charges Success Stories II threads for inspiration.

stokes007

hi can any one help. i sent my letter to my bank regarding my charges and how much they owed me i have recieved this letter bank but im unsure weather to give them more time. has anyone had the same response and what should i do.below is what they said in letter.

thank you for your recent letter regardingthe fees applied to your account.

we are currently concidering your claim.given the work involved in assessing your claim we anticipate that we will be in a postion to respond within 6-7 weeks,but will endeavour to do so sooner if we are able to.

what do you think of this letter can anyone help
thanks colin

Stephen_Leak

stokes007 wrote: »

hi can any one help. i sent my letter to my bank regarding my charges and how much they owed me i have recieved this letter bank but im unsure weather to give them more time. has anyone had the same response and what should i do.below is what they said in letter.

thank you for your recent letter regardingthe fees applied to your account.

we are currently concidering your claim.given the work involved in assessing your claim we anticipate that we will be in a postion to respond within 6-7 weeks,but will endeavour to do so sooner if we are able to.

what do you think of this letter can anyone help
thanks colin

The letters saying that they are investigating and will reply within 8 weeks are little more than acknowledgements of receipt and attempts to make you give up and go away. The 8 weeks only applies if you refer your claim to the Financial Ombudsman.

Your first claim letter should give them 14 days to reply. If you have not received an acceptable reply by your deadline, send them the second “Letter Before Action” letter.

Please read the Reclaim Bank Charges Help thread for information and the Reclaimed Bank Charges Success Stories and Reclaimed Bank Charges Success Stories II threads for inspiration.</O:p

stokes007

hi can any one help. i sent my letter to my bank regarding my charges and how much they owed me i have recieved this letter bank but im unsure weather to give them more time. has anyone had the same response and what should i do.below is what they said in letter.

thank you for your recent letter regardingthe fees applied to your account.

we are currently concidering your claim.given the work involved in assessing your claim we anticipate that we will be in a postion to respond within 6-7 weeks,but will endeavour to do so sooner if we are able to.

what do you think of this letter can anyone help
thanks colin

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3princes

iain_jones wrote: »

I bank with Nat West, i sent my letter asking for my unlawfull charges back, they have responded with a letter saying they are considering my claim but as it takes a lot of looking into they will get back to me 6-7 weeks!

Is this normal?
Should it take this long?
How do i respond?

Hi, just to say natwest are now part of royal bank of scotland,these have been paying out after about 7 weeks.Have a look at the natwest thread,you might get some idea of what to expect from posts on there!

shevfiesty

Hi, i got a letter literally saying the same thing this morning from The Woolwich.
They wanted until the 17th July to resolve this matter. I've been advised from this site that i should basically wait until the date they've set. If i have no reply or an unsatisfied response to do step two threatening to take them to court! I think i'm gonna do this. If i hear nothing by the 17th though i'm sending the next letter out straight away.

Wendover

Hi everyone

I am a very new member, and wondered if any of you nice people out there could help?

After requesting my charges with interest from Natwest, I have now received a letter from Natwest saying they are "currently considering my claim and will be able to respond withing 6-7 weeks, but will endeavour to do so sooner if we are able to"

Should I accept this time limit of 6-7 weeks? Has anybody else had a letter of similiar content?

Thanks guys.

Stephen_Leak

Wendover wrote: »

Hi everyone

I am a very new member, and wondered if any of you nice people out there could help?

After requesting my charges with interest from Natwest, I have now received a letter from Natwest saying they are "currently considering my claim and will be able to respond withing 6-7 weeks, but will endeavour to do so sooner if we are able to"

Should I accept this time limit of 6-7 weeks? Has anybody else had a letter of similiar content?

Thanks guys.

The letters saying that they are investigating and will reply within 8 weeks are little more than acknowledgements of receipt and attempts to make you give up and go away. The 8 weeks only applies if you refer your claim to the Financial Ombudsman because you haven’t received a reply.

Your first claim letter should give them 14 days to reply. If you have not received an acceptable reply by your deadline, send them the second “Letter Before Action” letter.

Please read the Reclaim Bank Charges Help thread for information and the Reclaimed Bank Charges Success Stories and Reclaimed Bank Charges Success Stories II threads for inspiration.<O:p</O:p</O:p

denny250

Stephen_Leak wrote: »

The letters saying that they are investigating and will reply within 8 weeks are little more than acknowledgements of receipt and attempts to make you give up and go away. The 8 weeks only applies if you refer your claim to the Financial Ombudsman because you haven’t received a reply.

Your first claim letter should give them 14 days to reply. If you have not received an acceptable reply by your deadline, send them the second “Letter Before Action” letter.

Hi I dont think you are quite right about the bank just thinking you would give up and go away as it took natwest about 8 weeks to offer me the £4000 they had taken in full so i feel thats the time scale they work to however i would as you state carry on with the claim in the timescales set out by martin just in case that you are right and they are hoping people will give up