Before you go to SKY read this transcript from Customer services..

mickaveli2001

I love Indian call centre's. Especially for Virgin. Much more helpful, and give you free stuff in the mail (HDMI cables, Hubs etc.) They are working for their 60 Rupee's an hour and ensuring customer satisfaction over profits, whereas the UK is the other way around, for BOTH companies

brettcta

pka wrote: »

What if you'd got through to an Indian working in the UK call centre?

the world explodes in on itself

bobsyourteapots

Randy wrote: »

This is almost comical...

This is a copy and paste from a chat on SKY Broadband page:


You: And do you have UK based technical support centre?
You: ?
Kirty: The customer services number is 08442 41 41 41
You: I didn`t ask that?
Kirty: Once you call the team they will connect you to technical support team
You: Can you asnswer the question I asked please. I asked if Sky have a UK based technical support centre.
You: Hello
You: ??
Kirty: It is based in India and uk
Kirty: Are you facing a technical problem?
You: And I assume you are in India seeing as I had to ask you that question 3 times???
You: I`m not with SKY, I told you that earlier..
Kirty: Are you an existing customer with Sky having Tv subscription pacakge
You: Yes, but I said I`m with Orange Broadband.
Kirty: Ok
You: I wanted to know if you have a UK based Technical support. . and you don`t so I won`t be giving you my business.
Kirty: Are you looking to add Broadband and call package from Sky
You: Not any more
Kirty: Do you want technical support for TV package
Kirty: Are you facing any technical problems
You: Why would I want technical support. I haven`t asked for technical support!
You: I just asked if it`s based in the UK
Kirty: If you have TV package and as you have mentioned for Technical support please call 08442 41 41 41 and they can help tyou
Kirty: As you do not have Broadband andcall pack Technical support cant help you
You: I don`t want help with my tv package.. I haven`t said I want help.
Kirty: Are you looking for Broadband and call pack from Sky?
You: Are you in India?
Kirty: As above you have you are looking for Broadband i can help you
Kirty: I am going to provide you a link, which will allow us to determine what broadband services are available in your area.
Please click HERE to check your Broadband availability using your postcode.
Once you've clicked this link, please enter your house number or house name, and your postal code.
When you've done this, please copy and paste to me the response that appears regarding what Sky broadband products are available to you. === Your broadband speed depends upon the following four factors: 1. The distance to the local exchange. 2. The speed of computer being used. 3. The quality of the internal telephone line. 4. The amount of people on the Internet at peak times.
Kirty: Once you add Broadband packa you will also require Sky talk package
Kirty: Is that ok
Kirty: Are you looking to add Broadband for buisness purposes?
Kirty: *business
You: Are you in India?
Kirty: Thats correct
You: Thanks.. finally.
[/I]:o

I have been with sky for years and never once has them being Indian stopped me from taking out different products with them.
what is your issue with them being based in India? They speak English, they are 9 out of 10 times more polite than most UK based call centres and I work in one so I know!!!

mr_sharma

Randy wrote: »

Well I don`t know what Twang you speak but I`d prefer to be without it thanks!

I feel sorry for the Sky rep in all honesty. I wonder if they're posting to a similar thread entitled: "How to deal with moronic members of the general public"

From the transcript they did really well. They didn't rise to your arrogance and managed to keep their cool (unlike you).