Before you go to SKY read this transcript from Customer services..

kermitfrog

Randy wrote: »

And I believe the first reply I had was rude. "and your point is". What sort of pointless reply is that.

You're right. The question should have been -

'What is the point you're trying to make?'

Oli.s

Randy wrote: »

This is almost comical...

This is a copy and paste from a chat on SKY Broadband page:

You: Hello
Kirty: Hi
Kirty: How may I help you today?
You: I have Orange Broadband at the moment
Kirty: Ok
You: If I change to Sky will I be without Broadband while the changeover takes place?
Kirty: The day it is transfere on that day there will be stoppage for few hours only
You: And do you have UK based technical support centre?
You: ?
Kirty: The customer services number is 08442 41 41 41
You: I didn`t ask that?
Kirty: Once you call the team they will connect you to technical support team
You: Can you asnswer the question I asked please. I asked if Sky have a UK based technical support centre.
You: Hello
You: ??
Kirty: It is based in India and uk
Kirty: Are you facing a technical problem?
You: And I assume you are in India seeing as I had to ask you that question 3 times???
You: I`m not with SKY, I told you that earlier..
Kirty: Are you an existing customer with Sky having Tv subscription pacakge
You: Yes, but I said I`m with Orange Broadband.
Kirty: Ok
You: I wanted to know if you have a UK based Technical support. . and you don`t so I won`t be giving you my business.
Kirty: Are you looking to add Broadband and call package from Sky
You: Not any more
Kirty: Do you want technical support for TV package
Kirty: Are you facing any technical problems
You: Why would I want technical support. I haven`t asked for technical support!
You: I just asked if it`s based in the UK
Kirty: If you have TV package and as you have mentioned for Technical support please call 08442 41 41 41 and they can help tyou
Kirty: As you do not have Broadband andcall pack Technical support cant help you
You: I don`t want help with my tv package.. I haven`t said I want help.
Kirty: Are you looking for Broadband and call pack from Sky?
You: Are you in India?
Kirty: As above you have you are looking for Broadband i can help you
Kirty: I am going to provide you a link, which will allow us to determine what broadband services are available in your area.
Please click HERE to check your Broadband availability using your postcode.
Once you've clicked this link, please enter your house number or house name, and your postal code.
When you've done this, please copy and paste to me the response that appears regarding what Sky broadband products are available to you. === Your broadband speed depends upon the following four factors: 1. The distance to the local exchange. 2. The speed of computer being used. 3. The quality of the internal telephone line. 4. The amount of people on the Internet at peak times.
Kirty: Once you add Broadband packa you will also require Sky talk package
Kirty: Is that ok
Kirty: Are you looking to add Broadband for buisness purposes?
Kirty: *business
You: Are you in India?
Kirty: Thats correct
You: Thanks.. finally.
Kirty: Once you add Broadband packa you will also require Sky talk package
Kirty: Is that ok?

He answered your question, the black part is relevant, the rest is you being rude.

Randy

suited-aces wrote: »

I'm Northern Irish by the way, shall I transfer you to an English poster for a reply?

Well I don`t know what Twang you speak but I`d prefer to be without it thanks!

suited-aces

Randy wrote: »

When I`ve been ringing Orange for the past 3 weeks and telling them the same things time after time then yes it`s a chore, and my problem still isn`t rectified.

Like I said If you can argue my actual point instead of the old "You don`t like Indians" card then go ahead!!

Maybe if you'd move past repeatedly asking them if they are Indian, they might get to your query!

Randy

Oli.s wrote: »

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He answered your question, the black part is relevant, the rest is you being rude.

I asked the question on line 10.. they answered the question on line 58.

If you think that`s impressive then you`re easily pleased.

Randy

suited-aces wrote: »

Maybe if you'd move past repeatedly asking them if they are Indian, they might get to your query!

That was my query smarty pants. I wanted to know where the Tech support was based!..

johnsons_baby

I used to be with Sky but due to budget cuts I'm no longer a Sky customer BUT when I had to phone them, their outsourced call centre people were normally (I say normally as I did have one glitch!) helpful & competent. On the one occasion I had difficulty, I asked to speak to a UK staff member & I was transferred without quibble.
Actually I only spoke to the outsourced call centres when it was an out of hours call, say after 8pm.

suited-aces

And they told you early on

Kirty: It is based in India and uk

Oli.s

He clearly tells you on line 17 "it is based in India and Uk".

Best of luck in your search. I believe plusnet is purely uk based.

Take_it_like_a_man,_sonny

Transferred in June 2012. Not a problem on the day. No problem since.