Before you go to SKY read this transcript from Customer services..

jizzler

Oli.s wrote: »

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He answered your question, the black part is relevant, the rest is you being rude.

This punn was put in on purpose right ?:D

apesxx

When ever i have phoned them they have always been scottish. I know they have a call centre in scotland as my aunty works for them up there.

wagtail

You can`t presume someone is racist because they don`t like dealing with overseas call centres. Sometimes it is hard work to get them to understand your point, even if they are very polite.
The problem with Sky is when you cancel, even when I was years out of any contract and gave a months notice by email they didn`t cancel it. When I complained by letter they said they were unable to cancel because there was money owing - only because they didn`t cancel when I asked them too.

Faith177

apesxx wrote: »

When ever i have phoned them they have always been scottish. I know they have a call centre in scotland as my aunty works for them up there.

Haha same here with my kid brother I don't think i've ever spoken to any other call centre

pka_2

What if you'd got through to an Indian working in the UK call centre?

pmduk

Nearly 30 years ago, when I worked for what was then Post Office Headquarters, my immediate line manager was African and our accounts people were in Motherwell (If I recall correctly). Both parties insisted I had to deal with all phone calls, as I was the only one that could understand both parties and their respective acccents.

unholyangel

To me the issue isnt where the call centres based or what skin colour/sexual orientation/religion/age the person is. Its whether they have the communication skills required to do the job. That applies equally to both UK and non-uk call centres though.

I've had plenty of problems with UK call centres. The worst call centre experience I have ever received was a girl refusing to listen to what I had to say, interrupting me, talking over the top of me, being offensive/rude and once she finally stopped long enough and I asked to speak to a manager....she told me "no, you'll complain about me" (I was surprised to discover she was smart enough to realise that - given her complete stupidity in applying for a job in customer services/treating a customer like that in the first place).

And then there was that "delightful" indian chap at Virgin who could probably read english well enough since everything he said sounded as if he was reading it from somewhere and was quite persistent in telling me what he had to say - word for word exactly the same every time - despite the fact that I had told him a dozen times that what he was telling me was irrelevant to my problem. Nor did he understand my requests to speak to someone else (didnt ask for UK - just someone else). Not his fault though, he just shouldn't have been hired imo. Plenty other indian call centre workers have a better grasp of the english language than some english people.


End of the day there is a wide range of dialects/accents within the UK, who cares if one more is added via call centres? Its not as if they're answering the call in Hindu

johnnyboyrebel

OP, your chat there with sky shows real signs of racism. Basically you were thinking about moving to Sky but now decided not to as soon as you found out they have a call centre in India. Not just that but you appear to be ridiculing the support person by repeatedly asking 'Are you Indian'. If their support were not being polite cos they had to be they would have every right to tell you to !!!! off and rightly so!

I have been with SKY for years, it is crap but for tech reasons in my experience. Even with numerous issues I had I have spoken to numerous people both English and Indian, each time they resolved the issue.

Who cares if they have a call centre in India? 99% of companies do nowadays.

Get a grip and welcome to 2012!

Tygermoth

Where i work we have a delightful, helpful and knowledgeable Indian lady.

She has to transfer calls to me several times a day (her less knowledgeable co-worker) because people decide arbitrarily they are speaking to an Indian call centre, refuse to speak or listen to her and demand to be put through to someone in the UK.

We are in the UK.

She was born and raised in the UK but has, what can only be described and a faint cultural 'twang'

Sadly they were speaking to the best person to answer their query but instead get to talk to me, a second rate but 'English speaking' person.

ps - She takes it in her stride but i find it mildly offensive as they always are quite rude about her after she hands over to me (to justify their request...... normaly prefixed with the statement 'I am not racist but....' not aware that i sit next to her so know EXACTLY what had been said

crispy_chris

This is how the conversation should have gone

You: Hello
Kirty: Hi
Kirty: How may I help you today?
You: I have Orange Broadband at the moment
Kirty: Ok
You: If I change to Sky will I be without Broadband while the changeover takes place?
Kirty: The day it is transfere on that day there will be stoppage for few hours only
You: And do you have UK based technical support centre?
You: ?
Kirty: The customer services number is 08442 41 41 41

You: Sorry I didn't make myself clear. I appreciate you have a UK phone number, but is the team themselves based in the UK?
Kirty: It is based in India and uk
You: Thank you, goodbye.
Kirty: Goodbye, thanks for contacting Sky.

A little bit of politeness will go a long way, also it won't make you sound like a !!!!.