MSE News: Comet in administration

maryannef

i bought a tv from comet in dec 2011 i took out a 3 yrs insurance on the tv now my tv is broken is my insurance still valid

KTF

Who is the insurance policy with?

carol01

maryannef wrote: »

i bought a tv from comet in dec 2011 i took out a 3 yrs insurance on the tv now my tv is broken is my insurance still valid

• Total Product Cover/Extracare

To speak to someone about anything to do with your Total Product Cover/Extracare plan, please choose from one of the following numbers:
To report a fault with your appliance: 0844 854 0943
(Opening hours 9 a.m. to 5 p.m. Monday to Friday)
For other enquiries, such as address changes, payment enquiries and cancellations:
If your product was bought before 1st October 2009: 0844 854 0949
If your product was bought on or after 1st October 2009: 0844 854 0948
(Opening hours 8 a.m. to 5 p.m. Monday to Friday)
or alternatively e-mail [EMAIL="extracare@thewarrantygroup.com"]extracare@thewarrantygroup.com[/EMAIL]
(Please note, we will not be able to assist with any repair requests/enquiries e-mailed to this address. Any such queries will need to be reported by phone to 0844 854 0943).
Please note that this number is only for Total Product Cover/Extracare enquiries and is not able to help on any other matters


hope this helps

Lxxx12

xmagic_dustx wrote: »

My Dad ordered a fridge and a washing machine on Comet's website.

About four days later, once more reinforcing the wonderful luck that we have, heard that Comet were going into administration. Went into a panic as we assumed they would not be delivering the items. Then saw on the FAQ page of the website that they would be delivering items if they were in stock.

Lo and behold, nothing came. No phone call, no e-mail from Comet to let us know that the delivery would not be fulfilled. My Dad waited in all day in vain for nothing. Went to the bank, who advised him to go to the nearest Comet store, which he did - it's miles away at an out of the way retail park - and was told that they knew nothing and he would have to call customer care.

Woman on customer care line told him he'd have to write to the administrators - as though he were being oh so unreasonable in asking for money back for goods which have never materialised - explaining the problem and telling them he wants a refund. He went on to tell her that it's daylight robbery without a mask, etc. She went on to complain to him about losing her job and how some people might not be able to pay their mortgages, etc. Feel bad for her, but she told him this in such a retaliatory way as though this were his fault that I was a bit irked by it.

It's a lose-lose situation for all concerned anyway really. He paid with a Visa Debit card though, so hopefully he'll manage to get the money back. As for the possibly soon-to-be-ex-Comet staff, I hope they land on their feet and find something else.

That is awful!
I am sorry to hear.