* Tesco Christmas Clubcard Exchange - NOW ON *

kiwimama

I was just in the Reading, Napier Rd store and saw they had the Imaginext Mega T Rex for £11!!! It was originally £44, we brought it at £38 last year and our son (4yrs) has destroyed many a castle and farmland with it... it went down to £22 recently and now £11 is a bargain and if you have £5 of vouchers to double up even more so!!!

dibuzz

I doubled my vouchers last week to spend on Tesco direct for a particular item but despite trying 6 times with 2 different cards it kept failing (had to go though the whole thing again each time)
It is now too late for me to get the item and there is nothing else I want. I emailed Tesco on Monday but have not had a reply apart from the auto response.
Will I lose the voucher if I don't spend it? There really is nothing at all I would buy with it but if I won't get the points back I don't want to waste it

dibuzz

Just had this reply but am unable to ring. Does anyone know if there is another way to get through to them?

Thank you for your recent email to Tesco Direct. We are receiving an unusually high number of email enquiries and we are sorry that we have not yet responded to you.

We have identified that the majority of our Customers have already contacted us and had their query resolved by telephone and this means that we will not be responding to your original email. However, if you have not already had your issue resolved and still need to speak with one of our team we have now set up a freephone helpline to fast track you to one of our Customer Service Managers.

To ensure we can resolve your query more quickly please call us on 0800 0721 649. This line will be open Monday to Saturday from 8am to 8pm and Sunday 10am to 6pm. Alternatively most answers can be found on our help pages at http://direct.tesco.com/help/default.aspx.

We are terribly sorry if the delay in responding to your mail has caused you any inconvenience. We really appreciate your patience during this very busy time.

Kind regards

Tesco Direct Customer Service

Mrs_Moc

I'm trying to buy innotab games on Tesco direct and have put 3 in my basket under the 3 for 2 offer and now when I'm inputting my voucher codes, the vouchers are showing as only worth 7.07

Has anyone else found this when using codes for multi offers

no1catman

dibuzz wrote: »

I doubled my vouchers last week to spend on Tesco direct for a particular item but despite trying 6 times with 2 different cards it kept failing (had to go though the whole thing again each time)
It is now too late for me to get the item and there is nothing else I want. I emailed Tesco on Monday but have not had a reply apart from the auto response.
Will I lose the voucher if I don't spend it? There really is nothing at all I would buy with it but if I won't get the points back I don't want to waste it

The promotion hasn't ended yet - doesn't till at least the 13th, so don't panic. The ideal item, may yet come back into stuck, but it does help to have a plan 'b' i.e. alternatives.

bendaw

Tesco Direct service is abysmal.
My order and tokens were lost and my details were incorrect due to a system fault - BUT THEY TOOK MY MONEY IMMEDIATELY.
It took 7 hours over 4 days and numerous phone calls to get them to sort it out and they still haven't confirmed that they are making the delivery to the correct address on the agreed date.
Worst of all their SECURE CHECK OUT ISN'T SECURE. MY CHECKOUT PAGE FLICKED TO CLAIR'S CHECKOUT AND BACK TO MINE AND THEN TO ALISTAIRE'S CHECKOUT.
BE WARNED THAT SHOPPING WITH THEM AT PRESENT MAY NOT BE A PLEASANT EXPERIENCE.
(but I did get an emailed apology for their poor service today - big deal)

fedupnow

Oh dear. I just popped on to find out if others had made the same boob as me. I exchanged a pile of vouchers to spend on frozen foods for Xmas. I have just tried to checkout ... way before the cut off 13th ... and am told the voucher is not valid for my delivery date.

Guessing that means I have to have the delivery before the 13th, not spend by 13th.

Anybody any suggestions how I can exchange back? I don't want to spend all that money on frozen goods so soon ... I haven't the room to keep it all.

And ... trying to amend my order to use them on 'fine wines' instead, all the offers have to be delivered before the 4th!!!

So the offer isn't unti the 13th then, is it? If it has to be delivered before the 4th!

That leaves skincare. Who the hell wants to spend that much on bleeding skincare.

Grrrrrrrrrr.

bendaw

Tesco Direct service is abysmal.
My order and tokens were lost and my details were incorrect due to a system fault - BUT THEY TOOK MY MONEY IMMEDIATELY.
It took 7 hours over 4 days and numerous phone calls to get them to sort it out and they still haven't confirmed that they are making the delivery to the correct address on the agreed date.
Worst of all their SECURE CHECK OUT ISN'T SECURE. MY CHECKOUT PAGE FLICKED TO CLAIR'S CHECKOUT AND BACK TO MINE AND THEN TO ALISTAIRE'S CHECKOUT.
BE WARNED THAT SHOPPING WITH THEM AT PRESENT MAY NOT BE A PLEASANT EXPERIENCE.
I received another email yesterday saying all was sorted out and my order has been found and processed THEN GOT ANOTHER ONE TODAY SAYING THEY CAN'T FIND MY ORDER AND CAN I GIVE THEM ALL MY DETAILS AGAIN!!

loves2shop

hi does anybody have the tesco direct number to order items by phone please? many thanks