Tesco do not have any common sense

POPPYOSCAR

Have you actually rung Tesco to ask if they can refund you the difference.

Is it not at least worth a quick ring?

shaun_from_Africa

berbastrike wrote: »

I know what you're saying and I agree, but my case is an exception.

Why an exception?
If you were to take the repurchased printer home, plug it in and get electrocuted, Tesco would still be liable as they sold you an untested returned item, irrespective of it being you that returned it.

If you were to get electrocuted after making the purchase the first time, it would probably be far harder to prove negligence on the part of Tesco as they sold a new item that came directly from the manufacturer or distributer.

giraffe69

If you were to take the repurchased printer home, plug it in and get electrocuted, Tesco would still be liable as the sold you an untested returned item, irrespective of it being you that returned it.

Although electrocution would end this desperate scrabble so not all bad.

keyser666

How to make yourself look like a fool in two minutes

sunflower_2

keyser666 wrote: »

How to make yourself look like a fool in two minutes

who?

btw - i would phone or email tesco before shipping the printer there again.

it is so annoying when you buy something and it later gets reduced - but the reduction was prob made to get rid of the last few printers.

my little story: i put an offer in on a house for £20,000 and this was accepted.
after moving i discovered the vendors were prepared to accept £15,000.
how do i get my £5k back?
just because tesco are huge, they arent a charity.
you wanted the printer and liked the price, prices change.
(not a true story)

Slowhand

keyser666 wrote: »

How to make yourself look like a fool in two minutes

I suspect it takes you that long to find a mirror?

skivenov

Hmmmm, I think I know what the answer would be if any of my customers said "I'm your customer, so I think you should give me £25".

Dave_C wrote: »

Also a bit of a Zen question, but how could the printer be on sale if there was no stock left?

Dave

As I remember saying to an irate customer once who wanted something that'd been marked down from £50 to a tenner that her friend bought yesterday. They were on reduced to clear... and they did!

lucy03

berbastrike wrote: »

A - I return the product, and get my £25 back via refund/buying again.

B - I return the product and don't buy again. Tesco therefore have an open box product that has to get sent away for testing. Option A is also cheaper for Tesco

As noted by other posters, the two aren't connected, I'd be surprised at any large business which accepts a return, then gives the same product back again on a new receipt untested. There are potential fraud implications for the company in customer sales desks handing back money to customers with no actual product being retained, there are reasons of due diligence with respect to electrical safety legislation why you don't want to authorise the sale of a product of which you can't confirm its safety and I suspect companies don't want to continually accept the return of the same product as a customer could keep resealing it and getting free use for months before returning it for the final time. All of these problems are largely resolved by insisting that the product is returned to stock, or for testing. The manufacturer might well be funding the returns exercise anyway as Tesco can be quite demanding.

So, my personal view is that Tesco did the right thing, legally, morally and with respect to common sense. However, and just my opinion, what you might find is far less trouble for you is to write or e-mail them and say you're a bit disappointed that the price has gone down, and would they consider maybe as a one-off offering a little goodwill gesture. If asked nicely, they might well decide that it's worth sending a gift card or similar to mitigate some of the perceived loss you've had. If you've got a Clubcard which shows lots of spending over a consistent period, they might well be quite generous as they could see you're a loyal customer.

apesxx

you were happy to pay £50 for it 3 weeks ago. Unfortunately that is life, sometimes after you have bought stuff it goes down again after. I could understand if there was loads of stock in the store and you just got your refund and then went and picked up another one but to get it refunded and blatently ask to buy it again at the lower price when there is no stock instore is just cheeky in my opionion.

ca55ie

Saw something similar happen in M&S last week. Lady returned cardigan. After receiving refund she asked could she buy it back at the price it was reduced to in the Ladies dept. Assistant said (very politely) "sorry no it has to got back in to the system and would be put back on the rails in a couple of hours. If the customer wanted to return later ....." Customer stormed off while I tried not to show I'd enjoyed the exchange.:rotfl: