Tooth Fairy Finance - They Wont Just Take Your Teeth, The'll Have Your Wallet Too!

michael1983l

stacey654 wrote: »

Have additional charges continued to be placed on your debt?

I'm worrying that they will escalate charges unreasonably if I give them a plan on my terms.

I have no idea if they have continued to because they used to send the emails to my work email and I no longer work there. They did keep adding charges for the 12 months I was getting emails though and my initial £300 loan ran above £2500 according to them at that time. I think the reason why they have never taken me to court is because I think a judge would class this as extortion.

stacey654

michael1983l wrote: »

I have no idea if they have continued to because they used to send the emails to my work email and I no longer work there. They did keep adding charges for the 12 months I was getting emails though and my initial £300 loan ran above £2500 according to them at that time. I think the reason why they have never taken me to court is because I think a judge would class this as extortion.

Yes that's definitely extortion! I'm hoping to get it paid off before their license does get revoked as I don't particularly want another debt collector to start hassling me. _pale_

michael1983l

stacey654 wrote: »

Yes that's definitely extortion! I'm hoping to get it paid off before their license does get revoked as I don't particularly want another debt collector to start hassling me. _pale_

Another debt collector will buy the debt for pennies in the pound and are likely to be much more proffesional than these lot. If you do not wish to pay their crazy made up numbers then you will have to arrange a settlement offer, it is very difficult to obtain an official settlement offer from them and when you do they continue to claim you owe them more money anyway.

Please do lodge a complaint with the OFT though.

stacey654

michael1983l wrote: »

Please do lodge a complaint with the OFT though.

Do you have a link? I will do it now.

michael1983l

I think you will have to do this over the phone.

08457 22 44 99

http://www.oft.gov.uk/

Alternate geographical number off sayno0870

020 7211 8608

They will ask you for an account and to provide evidence if you can. Hopefully you will have kept all of their emails of which you can forward on.

fermi

Complaint form --> https://docs.google.com/file/d/0B6i5-2tePE-TSXpaM0otTEFua2M/edit?usp=sharing

stacey654

Thanks for that Fermi!

I've been onto the CAB website and filled in a survey about them and gone on to draft a complaint letter to toothfairy, before complaining to the financial ombudsmen.
However, according to the threads I have read they are impossible to contact by both letter/email. So will obviously not recieve this letter.
Hhhmmm....should I follow through with this or just go with the OFT complaint and leave it at that?

stacey654

Hi all,

Just to let you know that I have offered to settle my account with them by paying £282 (the loan amount+interest) as they are know trying to say I owe £688. I have already paid £36 last week just to keep them at bay for a while. However, the constant phone calls from NDR have started again.

They haven't replied to my emails sent via the contact page so I'm going to pay it tomorrow regardless!

matttye

antonic wrote: »

I appreciate your not happy, but you forget that YOU took a loan out from them which you now cant repay.

Perhaps their methods ARE extreme, but they are a business who need to make a profit to survive, and YOU agreed to their terms & conditions when you took out the loan !.

Wholly irrelevant. There are standards and ways in which creditors are expected to act, and this company regularly breaks the law.

For a start the law states that charges must reasonably correspond to a creditor's actual costs. Passing a file from one desk to another in the same building (in house debt collection agency) does NOT cost £300 or more.

They also operate another debt collection company name with the word 'bailiffs' in the title - which is misleading at best and criminal at worst.

The fact that they are owed money doesn't give them carte blanche to recover it by lying to customers about their powers and add ridiculous fees.

They also completely ignore debt management companies and still chase the debtor for a debt.

The way they act is abhorrent.

matttye

stacey654 wrote: »

Hi all,

Just to let you know that I have offered to settle my account with them by paying £282 (the loan amount+interest) as they are know trying to say I owe £688. I have already paid £36 last week just to keep them at bay for a while. However, the constant phone calls from NDR have started again.

They haven't replied to my emails sent via the contact page so I'm going to pay it tomorrow regardless!

Pay them, tell them they're not getting any more money and to take you to court if they're stupid enough to think their charges are enforceable.

If you've received a default then you should offer to pay a reasonable default fee too.