I've been sacked by nPower as a customer - should I be concerned?

undaunted

dogshome wrote: »

rjsdavis has done well to fight n'power to a standstill and is asking for advice based on when this sort of thing has happened before.
Maybe Terry L will know different but I don't think it ever has, and doubt that there is anything in the 2000 Utilities Act to cover it.

The answer seems to be a simple Switch to another supplier - Be interesting to see if n'power try to block it if the disputed bill is over £200
I agree with the OP that this problem is probably beyond the CAB and also seems to have thrownEO
Whilst Ofgem say they don't get thier hands dirty with customer complaints, they will give advice on 'sticky' problems and quote the exact regulations covering it - The OP should write to them

Personally I'd be delighted to be rid of Npower and have the Courts backing you if I were you.

They can't disconnect the supply (or have it removed) if they can't access it - which by the sound of it would need a warrant of entry. Thats not to say that they couldn't eventually get one just that you will have some warning of whats happening.

Electricity act does not allow them to disconnect a supply or block a transfer in cases of genuine dispute so if the courts are backing you so far they have a problem.

Contact another supplier and ask them to switch the supply

chanz4

undaunted wrote: »

Personally I'd be delighted to be rid of Npower and have the Courts backing you if I were you.

They can't disconnect the supply (or have it removed) if they can't access it - which by the sound of it would need a warrant of entry. Thats not to say that they couldn't eventually get one just that you will have some warning of whats happening.

Electricity act does not allow them to disconnect a supply or block a transfer in cases of genuine dispute so if the courts are backing you so far they have a problem.

Contact another supplier and ask them to switch the supply

If you are refussed supply, they give you 28 days to swicth after this time if you have not they can withdraw the supply. Electricity act also does not state this, your refering to the SLC.

Also if the supply goes shipperless they dont need a warrant, they would either disconnect on the overhead cable or dig up the main cable forcing you to pay for a new service.

Meadows

rjsdavis wrote: »

Being open and honest, it feels like there's a window of opportunity to gain some free energy for a while

Never gonna happen at some point the local supplier will take over from the last readings with Npower and they will stick you on the highest tariff from the day you left Npowers billing.

Not declaring to any one you have no immediate accountable supplier is far from Honest, if the prices were to take a sudden huge hike you could be stuck with a bill higher than you would like, so contact a new supplier ASAP and try to get a tariff that suits you.

jalexa

chanz4 wrote: »

Also if the supply goes shipperless they dont need a warrant, they would either disconnect on the overhead cable or dig up the main cable forcing you to pay for a new service.

I suspect that is probably your usual exaggerated revenue protection scaremongering. I mean b*ll*x.

I didn't really know what was meant by "shipperless" but Google was my friend. This is a relevant Ofgem discussion, not law but an indication of their thinking.

http://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&cad=rja&ved=0CDcQFjAC&url=http%3A%2F%2Fwww.gasgovernance.co.uk%2Fsites%2Fdefault%2Ffiles%2FUnregistered%2520and%2520Shipperless%2520sites%2520(3%2520Nov%252010)_0.ppt&ei=J1iFUPjrA4On0QXSpoCgBA&usg=AFQjCNE0-op529Rxq-cbiSgXb-c1cwyEWg&sig2=1iNiC2SsQEff3Q2hpQ1KxA

There appears to be no direct connection between "shipperless" and disconnection. The disconnection protocol is *exactly* as a "deemed" supplier would manage debt. Read it and tell me what you think.

And a side note for the OP. Read and digest the "deemed" provisions.

chanz4

jalexa wrote: »

I suspect that is probably your usual exaggerated revenue protection scaremongering. I mean b*ll*x.

I didn't really know what was meant by "shipperless" but Google was my friend. This is a relevant Ofgem discussion, not law but an indication of their thinking.

http://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&cad=rja&ved=0CDcQFjAC&url=http%3A%2F%2Fwww.gasgovernance.co.uk%2Fsites%2Fdefault%2Ffiles%2FUnregistered%2520and%2520Shipperless%2520sites%2520(3%2520Nov%252010)_0.ppt&ei=J1iFUPjrA4On0QXSpoCgBA&usg=AFQjCNE0-op529Rxq-cbiSgXb-c1cwyEWg&sig2=1iNiC2SsQEff3Q2hpQ1KxA

There appears to be no direct connection between "shipperless" and disconnection. The disconnection protocol is *exactly* as a "deemed" supplier would manage debt. Read it and tell me what you think.

And a side note for the OP. Read and digest the "deemed" provisions.

no its called reality

JethroUK

laptop80 wrote: »

...It's odd that you seem to assume the OP is a problem customer that should be ditched ...

I am not assuming he OP was right/wrong to complain

merely that they do/have - complained - and have been in disagreement with supplier for 18 months (OPs words not mine)

They are definitely 'a problem' by anyone's definition of the word

Supplier and customer do not agree (for whatever reason, for who ever is at fault)

If I was the supplier/retailer and could not agree with my customer, I would part company with the customer

and it would not take me 18 months to dump em

there are 100's other suppliers out there so dont harrass me

rjsdavis

Wywth wrote: »

Is this a domestic supply to your residential address, or a commercial supply to a business premises?

Who has been supplying your energy since August? Or were you disconnected?

Residential - and I don't know the answer to the second question, as the letter indicating that this is what they were doing only arrived in the last few days. For some reason, they're back-dating the date of customer termination - relevant/important?

rjsdavis

undaunted wrote: »

Personally I'd be delighted to be rid of Npower and have the Courts backing you if I were you.

They can't disconnect the supply (or have it removed) if they can't access it - which by the sound of it would need a warrant of entry. Thats not to say that they couldn't eventually get one just that you will have some warning of whats happening.

Electricity act does not allow them to disconnect a supply or block a transfer in cases of genuine dispute so if the courts are backing you so far they have a problem.

Contact another supplier and ask them to switch the supply

Thanks undaunted - this sounds logical to me....

rjsdavis

chanz4 wrote: »

If you are refussed supply, they give you 28 days to swicth after this time if you have not they can withdraw the supply. Electricity act also does not state this, your refering to the SLC.

Also if the supply goes shipperless they dont need a warrant, they would either disconnect on the overhead cable or dig up the main cable forcing you to pay for a new service.

Seriously? This just doesn't "feel" right to me.

I'd obviously prefer this to be wrong, and don't actually know - just a gut feel.

rjsdavis

Meadows wrote: »

Never gonna happen at some point the local supplier will take over from the last readings with Npower and they will stick you on the highest tariff from the day you left Npowers billing.

Not declaring to any one you have no immediate accountable supplier is far from Honest, if the prices were to take a sudden huge hike you could be stuck with a bill higher than you would like, so contact a new supplier ASAP and try to get a tariff that suits you.

Ok, ok - it's hard to disagree.... Much as I'd like to!