I've been sacked by nPower as a customer - should I be concerned?

grahamc2003

The point you are missing is that you will have a contract with a supplier - as someone said, probably the old rec for your area for electricity

I think you may be relying on something like 'I haven't signed a contract with anyone, no meeting of the minds, no one can charge me' type of stuff, but that is wrong. You will have a deemed contract (i.e. an assumed contract, just the same as if you had a signed contract) with someone or other. Perhaps your supplier doesn't yet realise he is your supplier, but he will eventually, at which point you'll be billed their standard (i.e. expensive) rate from the closing readings npower supplies to them.

Not sure what happens if your deemed supplier (solr?) don't want you as a customer when/if you get your solicitors onto them - perhaps you should find out before you do.

There are certain aspects of what you have typed which indicate to me that you haven't presented a balanced view of your dispute with Npower and the court outcomes.

justjohn

grahamc2003 wrote: »

There are certain aspects of what you have typed which indicate to me that you haven't presented a balanced view of your dispute with Npower and the court outcomes.

Probably same conclusion npower has come too lol

chanz4

must be bad for them to refuse to supply, by the way dont pee the dno off.

art_for_arts_sake

withabix wrote: »

You WILL remain liable for all energy used at standard rates and it may become cold and dark in your home very soon.

Not necessarily the case. If NPower are incapable of recognising a court judgement when they see one they're just as likely to neither know or care whether the OP's energy is cut off. After a long period of querying inaccurate bills I changed to a new provider but my details were never passed on correctly so I wasn't billed for many months and part of my bill was written off when I did eventually get a bill after worrying for months. I'm aware of someone else who has not had an electricity bill since they moved years ago.

laptop80

JethroUK wrote: »

I would dump you after one complaint

If Npower dumped their customers after one complaint they would have significantly fewer customers.

It's odd that you seem to assume the OP is a problem customer that should be ditched - NPower are renowned for their shocking customer service. I'm far more inclined to believe that they have been messed about by NPower.

To give you an indication of how bad their customer care is, when I had cause to complain they simply ignored the complaint. Not dealt with it badly (that came later); just ignored it. They didn't need to 'sack' me though - as soon as my contract was up I switched.

dogshome

rjsdavis has done well to fight n'power to a standstill and is asking for advice based on when this sort of thing has happened before.
Maybe Terry L will know different but I don't think it ever has, and doubt that there is anything in the 2000 Utilities Act to cover it.

The answer seems to be a simple Switch to another supplier - Be interesting to see if n'power try to block it if the disputed bill is over £200
I agree with the OP that this problem is probably beyond the CAB and also seems to have thrownEO
Whilst Ofgem say they don't get thier hands dirty with customer complaints, they will give advice on 'sticky' problems and quote the exact regulations covering it - The OP should write to them

Angry_Bear

JethroUK wrote: »

I honestly dont think you are seriously questioning why a company wants to stop dealing with a serial complainant

And you'd be right, the question appears to be "My electricity company is no longer supplying me, but I'm still getting power - where is it coming from?".

Perhaps you should have read the OP?

rjsdavis

JethroUK wrote: »

I honestly dont think you are seriously questioning why a company wants to stop dealing with a serial complainant

Whatever Jethro.

Had you been able to read, you might have noticed that your reply was pointless and without merit in even attempting to answer the question posed. Instead, it was arrogant and spiteful.

Didn't your mother ever teach you that "if you don't have anything nice to say, say nothing at all"?

The point of the entire website (inc. the forum) is for users to help one another, not to abuse them. Oh, and if you think it's acceptable to abuse random people that you don't know - expect to get a good dose of it back.

I've taken your advice, and have blocked you, so will not have to read your nonsense again. Thanks for the tip!

jalexa

dogshome wrote: »

Maybe Terry L will know different but I don't think it ever has, and doubt that there is anything in the 2000 Utilities Act to cover it.

I don't know the answer though I am unconvinced by "fuse withdrawing, pot ending" bluster.

I referred to my terms and conditions (a different supplier). I was a little surprised to see a clause which empowered the supplier to gain access to recover "their" meters at the ending of a contract (with obvious effect). This power would not be enforced if another supplier contracted to supply before the end date.

I interpret that as the "ex-supplier" is not empowered to remove another provider's meter and following the termination of the contract (hypothetically in Aug 2012) has no further powers with respect to the premises. The ex-supplier's sole route is then to seek financial redress via the civil courts.

My expectation is that at the termination of the contract supply responsibility would revert to the supplier that was originally the supplier for the DNO region. That would initially be on a "deemed" basis and (importantly) the new supplier for its period of supply only, would have the normal range of debt recovery options including the fitting of a pre-payment meter, subject of course to warrant, but unlikely to be denied that on sound application.

It is not my belief and understanding that the householder is obliged to take any steps to initiate the above action.

rjsdavis

grahamc2003 wrote: »

The point you are missing is that you will have a contract with a supplier - as someone said, probably the old rec for your area for electricity

I think you may be relying on something like 'I haven't signed a contract with anyone, no meeting of the minds, no one can charge me' type of stuff, but that is wrong. You will have a deemed contract (i.e. an assumed contract, just the same as if you had a signed contract) with someone or other. Perhaps your supplier doesn't yet realise he is your supplier, but he will eventually, at which point you'll be billed their standard (i.e. expensive) rate from the closing readings npower supplies to them.

Not sure what happens if your deemed supplier (solr?) don't want you as a customer when/if you get your solicitors onto them - perhaps you should find out before you do.

There are certain aspects of what you have typed which indicate to me that you haven't presented a balanced view of your dispute with Npower and the court outcomes.

Thanks Graham - this is getting closer to what I thought I might be missing and the nub of the issue.

I'm not yet relying on anything, simply trying to find out what the actual position is, or will be, so that I can act optimally in my own best interests - hence posting this thread on here.

The issue at hand, relates to nPower specifically - not suppliers per se. I can't imagine where you think I might have presented an unbalanced view, as the facts are clear that the Magistrate's agreed with ourseleves on all six appearances, and hence nPower appear to be cutting their losses and dumping the account before they expose themselves to more costs. In this instance, I believe the facts speak for themselves. If nPower's point of view was valid or correct, the Magistrate's would have backed them.