I've been sacked by nPower as a customer - should I be concerned?

undaunted

chanz4 wrote: »

If you are refussed supply, they give you 28 days to swicth after this time if you have not they can withdraw the supply. Electricity act also does not state this, your refering to the SLC.

Also if the supply goes shipperless they dont need a warrant, they would either disconnect on the overhead cable or dig up the main cable forcing you to pay for a new service.

If you mean the Electricity Act does not refer to genuine dispute preventing disconnection I think you are mistaken. Schedule 6 F6(2) states so

http://www.legislation.gov.uk/ukpga/1989/29/schedule/6

This is surely a third party dispute between a supplier & customer - nothing to do with the distribution network operator. Why would / should they therefore incur themesleves in such needless expense?

Electricity Act states a distributor has a duty to connect
http://www.legislation.gov.uk/ukpga/1989/29/section/16

Electricity act states that a distributor must give at least 7 days noticve if intending to disconnect

http://www.legislation.gov.uk/ukpga/1989/29/section/17

What is the nature of this breach of contract / basis for warrants having been refused by the way rjsdavis?

chanz4

undaunted wrote: »

If you mean the Electricity Act does not refer to genuine dispute preventing disconnection I think you are mistaken. Schedule 6 F6(2) states so

http://www.legislation.gov.uk/ukpga/1989/29/schedule/6

This is surely a third party dispute between a supplier & customer - nothing to do with the distribution network operator. Why would / should they therefore incur themesleves in such needless expense?

Electricity Act states a distributor has a duty to connect
http://www.legislation.gov.uk/ukpga/1989/29/section/16

Electricity act states that a distributor must give at least 7 days noticve if intending to disconnect

http://www.legislation.gov.uk/ukpga/1989/29/section/17

What is the nature of this breach of contract / basis for warrants having been refused by the way rjsdavis?

that refers to debt disconnection, and not refusal to supply. A warrant is only required for access to private property, and not the highway

chanz4

nPower_company_representative wrote: »

Hi rjsdavis,

This sounds a bit strange and we've never come across this type of letter saying we would be closing your account.

Please could you send me your details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL] and I can find out what's happened here and get this sorted for you?

Many thanks,

Adam

You should refer to your company solicitors, as this is likely who made the choice

Terrylw1

nPower_company_representative wrote: »

Hi rjsdavis,

This sounds a bit strange and we've never come across this type of letter saying we would be closing your account.

Please could you send me your details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL] and I can find out what's happened here and get this sorted for you?

Many thanks,

Adam

I agree with Chanz.

This has been a long running complaint which has reached a serious conclusion which breaches the suppliers responsibility under Deemed contracts not to mention the fact it can't even be achieved!

I fail to see how a further referral into a complaints process is going to resolve this as its now become a case for legal representation.

Terrylw1

Something else to consider is this from Schedule 6:



F9

Supplies of electricity illegally taken

Sch. 6 substituted (20.12.2000 for specified purposes and otherwise 1.10.2001) by 2000 c. 27, s. 51(2), Sch. 4; S.I. 2000/3343, art. 2, Sch. (subject to transitional provisions in arts. 3-15) (as amended by S.I. 2001/1780, art. 2); S.I. 2001/3266, art. 2, Sch. (subject to transitional

Where any person takes a supply of electricity which is in the course of being conveyed by an electricity distributor, the distributor shall be entitled to recover from that person the value of the electricity so taken.

any person at premises at which a connection has been restored in contravention of paragraph 5(1) takes a supply of electricity which has been conveyed to those premises by an electricity distributor; and

the supply is taken otherwise than in pursuance of a contract made with an authorised supplier, or of a contract deemed to have been made with an electricity supplier by virtue of paragraph 3 above or paragraph 23 (former tariff customers) of Schedule 7 to the Utilities Act 2000,



Based on this, if the supplier terminated their contract with the customer and the Deemed contract didn't apply, they would knowingly place the customer in the same position as a theft case.

I don't think a court would allow them to take that action thus allowing the distributor to express their rights under theft!

chanz4

The only thing that they could use though, it they have a right to refuse to supply. They would normaly issue a letter giving notice that the customer must change within a period or they would have no choice but to disconnect.

Terrylw1

chanz4 wrote: »

The only thing that they could use though, it they have a right to refuse to supply. They would normaly issue a letter giving notice that the customer must change within a period or they would have no choice but to disconnect.

Is there something which backs it up in legislation though?

The problem here is that I can't see a supplier can breach a Deemed contract and the distributor just sees the supplier still registered so has no issue and continues to charge them for the energy.

chanz4

What the supplier could do is withdraw from the mpan, although not ideal as it would make it shipperless but is possible.

I will look it up,not sure of the section off hand. Although they may not even be on deemed if they have been on a fixed tariff etc

tichtich

Very interesting thread. Thanks for all the info. Some of it is relevant to me, since I have an unregistered electricity meter. Previous tenant didn't notice he was paying for gas only! I was tempted to keep shtum about it, and hope that no one would notice until I too was gone from this flat. But I decided to do the right thing, get myself a supplier and ask them to register the meter.

1pinkpiggy

A supplier can notify both national grid for gas & the local distributor for ele to inform them of a supplier less property. They can then come & disconnect your home if you don't take on a supplier.

So you may be b.est contacting mpas & nat grid to see if you still have a supplier.