I've been sacked by nPower as a customer - should I be concerned?

rjsdavis

Terrylw1 wrote: »

Yes, they won't need a Warrant Of Entry as they are working outside the property, but that doesn't mean they don't have to take all necessary steps.

Do they have to obtain a warrant to disconnect though or does the Act clearly define the steps they must take to ensure the consumer has been treated in accordance with their rights? For instance, you could move into a shipperless site without any knowledge of the problem and the distributor coming out to disconnect you would be an action that would surely see them losing in court after getting a media bashing first?

Can you post the 28 day section? In elec, there is no way a supplier can force a customer to leave as they are bound by the Deemed terms and how the settlement process works won't even allow a supplier to do it.

The only way I know that this happens is by "managing" the customer out with higher pricing.

SLC22.7 does allow them the right to give 7 days notice but that's only to refuse moving from a Deemed contract to an offered contract.

Hi Terry

Thank you so much for this, and all of your other posts - so much detail. So much so, that it has exploded my small brain!

Whilst I can clearly read the words - I'm not actually much clearer really where I am. Bottom line - where do you think I rest at present, and the best strategic next step?

Thanks again - legendary effort.

rjsdavis

undaunted wrote: »

What is the nature of this breach of contract / basis for warrants having been refused by the way rjsdavis?

Basically, contractual unit price that was being charged.

In addition, additional dispute caused by incorrect unit count as a result of a meter that they decided to change, leading to an overcharge (isn't it always).

I refused to pay, and complained the Ombudsman. Whilst this is rumbling on, they decided to ignore it and take us to court for non-payment. Court told them where to go and to stop their action, but they ignored it, and decided to proceed to court on five consecutive months on the trott. Magistrate's were less than impressed!

rjsdavis

Terrylw1 wrote: »

This has been a long running complaint which has reached a serious conclusion which breaches the suppliers responsibility under Deemed contracts not to mention the fact it can't even be achieved!

Thanks again Terry - how exactly? (when you talk about the point about it being not being able to be achieved).

timmmers

JethroUK wrote: »

I am not assuming he OP was right/wrong to complain

merely that they do/have - complained - and have been in disagreement with supplier for 18 months (OPs words not mine)

They are definitely 'a problem' by anyone's definition of the word

Supplier and customer do not agree (for whatever reason, for who ever is at fault)

If I was the supplier/retailer and could not agree with my customer, I would part company with the customer

and it would not take me 18 months to dump em

there are 100's other suppliers out there so dont harrass me

So if you were a bad supplier and did something wrong that the customer took exception to, you'd bully them into backing down then? You'd be in the right to dump them ? This isn't a minor purchase here, it's something that literally can mean life or death as it provides both heating and light and the very basics of living.

The OP said all along that courts didn't back nPower , and that the case isn't resolved. The OP didn't come here for !!!!!! to make ill thought and ill meant comments while providing no help at all.

I missed a few posts in my haste to reply to smartass there, but it seems no-one has mentioned the costs you may be saddled with IF any physical work is done like meter changes, they are quite hefty charging for those things (about 250 quid the last I know of each), so maybe trying to obtain a new supplier (who will probably be able to give you info from a supplier perspective if they want your money).

They can break in to cut you off and can do likewise to change a meter...if they can get a warrant. This happened to someone I know while they weren't in, Added 500 quid plus to her bill for the pleasure too.

nPower are masters of bad customer relations and have been fined for it several times, and forced to pay their customers back at least once for misleading them with tarriffs...THAT i know because they paid me back.

Best of luck, get it sorted fast mate, don't let it grow more complex and costly.

undaunted

timmmers wrote: »

So if you were a bad supplier and did something wrong that the customer took exception to, you'd bully them into backing down then?

Some would say that is exactly how Npower operates!

timmmers wrote: »

They can break in to cut you off and can do likewise to change a meter...if they can get a warrant. This happened to someone I know while they weren't in, Added 500 quid plus to her bill for the pleasure too.

They definitely can't legally break into your home if they fail to obtain a warrant of entry

undaunted

1pinkpiggy wrote: »

A supplier can notify both national grid for gas & the local distributor for ele to inform them of a supplier less property. They can then come & disconnect your home if you don't take on a supplier.

So you may be b.est contacting mpas & nat grid to see if you still have a supplier.

But it's unlikely that the poster wouldn't take on a new supplier or that the distributor is going to want to go to considerable expense to disconnect a supply without giving them an opportunity to do so.

undaunted

rjsdavis wrote: »

Bottom line - where do you think I rest at present, and the best strategic next step?

Still needing to contact someone else who you would like to supply you.

If the Couirts have reopeatedly backed you and Npower say they don't want to supply you they have no justifiable basis for objecting to someone else doing do.

Thereafter the outstanding dispute will have to be resolved at some stage but not with you under threat of being left without an electricity supply.

Given the threat of disconnection & Court backing you apparently have you could ask Consumer Focus to try & resolve it for you http://www.consumerfocus.org.uk/

If it's still with the Ombudsman you could also query with them why action hasn't being stopped whilst they investigate.

tichtich

From what's been said, it seems unlikely the OP will get away with not paying for energy used. So he might as well sign up with the best available supplier as soon as possible, i.e. before the current fixed tariffs disappear.

JC_Derby

Can i just say that Terrys posts are as always excellent.

chanz4

tichtich wrote: »

Very interesting thread. Thanks for all the info. Some of it is relevant to me, since I have an unregistered electricity meter. Previous tenant didn't notice he was paying for gas only! I was tempted to keep shtum about it, and hope that no one would notice until I too was gone from this flat. But I decided to do the right thing, get myself a supplier and ask them to register the meter.

You do know that they can bill you at dno rates, and that as you failed to assign as supplier can go back 6 years