The Norfolk hamper company thread

DODO_2

:snow_laug:snow_grin:snow_laug:snow_grin:snow_laug:snow_grinForget about the hampers! I want to know why I didn't get an email!

biscuitmad

DODO wrote: »

:snow_laug:snow_grin:snow_laug:snow_grin:snow_laug:snow_grinForget about the hampers! I want to know why I didn't get an email!

You didn't complain enough dodo

Tracyjj0

I think it's reasonable that people are going to comment, when they have been let down with the delivery dates, with no notification (I too was counting on getting these delivered last week, as that is what was promised when I ordered).

I had promised a hamper to my son's school for the raffle and it was embarrassing not to be able to do this (and leaves me with an extra hamper, that I'll probably donate to the food bank).

Also, commenting on disappointment felt when substitutions have not matched the price of the original goods ordered is fair enough.

I think a lot of bad feeling could have been prevented, had the company sent out an email last week, highlighting the difficulties they were facing meeting the delivery deadlines. Communication is key to customer satisfaction.

Constructive criticism should be heeded and lessons learnt.

However, I agree wholeheartedly that there have been posts on this thread that just seem downright malicious, and have set out to scaremonger and some people have cancelled their orders on the back of this - if I were the owner of this company, I would be pretty upset too. The thing here though, is to try not to alienate genuine customers, by reacting publicly to the few who have been s### stirring (excuse French,).

Having seen the photos on here, I'm now looking forward to receiving the rest of my hampers - so this thread has put my mind at rest.

JaneDoe_2

I've received the email although i was told my hampers would be here today, just have to wait in and see what happens. Fingers crossed they arrive soon.

notanewuser

Tracyjj0 wrote: »

I think it's reasonable that people are going to comment, when they have been let down with the delivery dates, with no notification (I too was counting on getting these delivered last week, as that is what was promised when I ordered).

I had promised a hamper to my son's school for the raffle and it was embarrassing not to be able to do this (and leaves me with an extra hamper, that I'll probably donate to the food bank).

Also, commenting on disappointment felt when substitutions have not matched the price of the original goods ordered is fair enough.

I think a lot of bad feeling could have been prevented, had the company sent out an email last week, highlighting the difficulties they were facing meeting the delivery deadlines. Communication is key to customer satisfaction.

Constructive criticism should be heeded and lessons learnt.

.

I agree. I was promised hampers in November, and arranged to travel 250 miles to visit DH's family in early December. The hampers dod not arrive, my (very polite) emails went unanswered, and i had a frantic couple of days buying and making things to replace the missing hampers. I was poorly at the time and could really have done without it.

I was reading that people who had ordered later deals were starting to receive theirs, which seemed wrong to me.

The hampers arrived the day after we returned, so I now have 6 hampers here with no recipients. Marvellous.

I didn't appreciate the bulk e-mail. I don't really care how 'nice' Neil is - his company let me down. Lessons really need to be learned. I shan't be using them again.

newbie1980

recieved 4 of my 24 hampers today

the wife is over the moon at them

have got 2 xmas 1 galaxy and 1 cadburys

Tracyjj0

Just received another of my deals, 2 x Christmas basket, 2 x Galaxy Hampers & 2 x Just add Cheese.

Very pleased with the contents!

I think they must have heeded the complaints of torn cellophane on the just add cheese, mine came in boxes and are perfect

littlegreenalien

Email from company if anyone hasn't seen it.

Thank you for taking time to read this newsletter,as you may be aware we are having some issues with our Christmas deliveries.

We are working very hard to get all orders out to you intime for Christmas after such a high demand,but you will all receive your hampers in time for Christmas.

We have had some issues with negative comments on social websites and working along side these companies to put these right.

We thought we had to send this newsletter to keep you all informed and thank you all for your patience & the kind comments & support we have received from you.





We will keep you all informed on your deliveries the best we can & supply you with delivery dates where we can.

Thank you from the team

The Norfolk Hamper Company Ltd

ellieo

im still waiting lol
i ordered early october if i remember right

Angelmum80

I'm new to this, but am also waiting on the Xmas hamper deal.
Can anyone who has received there's let me know which courier delivered and what the customer reference number is that they used? Just want to be able to check status for myself without having to bother Neil...
Thanks