The Norfolk hamper company thread

cutho

has anyone seen the monster at the shop

shop-to-drop

cutho wrote: »

has anyone seen the monster at the shop

??????????????????????????????????????????

pinkydinkydoo

cutho wrote: »

has anyone seen the monster at the shop

I thought you were keeping a low profile [STRIKE]Neil Neill[/STRIKE] Cutho

bluepatchworkcat

Halifax bank phoned me this afternoon regarding the complaint I'd raised. No surprises, they aren't prepared to do anything to help. The Direct Debit Indemnity scheme, as far as their policy is concerned, does not apply to direct debits to paypal. They tell me that as I am clearly unhappy with that decision, my only recourse now is to the Ombudsman.
I really am as angry with the Halifax as with the NHCo!!

jenster

cutho wrote: »

has anyone seen the monster at the shop

* waves to Neil Neill Cutho *
oh dear who called Neil Neill a monster

that's a bit tame isnt it LOL im sure we could all come up with a few names better than that :rotfl:

ohmochraich

Mistyxx wrote: »

My sister has been told by Lloyds TSB that there's nothing they can do!! :mad:

Did she pay by visa debit card? If she did get her to phone the debit card fraud dept and explain the company's only payment option was PayPal but the payment was made through debit card. Lloyds tsb told me it was no problem and my money should be in my account in 7-10 working days.

diana11

bluepatchworkcat wrote: »

Halifax bank phoned me this afternoon regarding the complaint I'd raised. No surprises, they aren't prepared to do anything to help. The Direct Debit Indemnity scheme, as far as their policy is concerned, does not apply to direct debits to paypal. They tell me that as I am clearly unhappy with that decision, my only recourse now is to the Ombudsman.
I really am as angry with the Halifax as with the NHCo!!

Halifax and Lloyds are the same bank now so they will have the same procedures. It is wrong though if other banks are refunding through the direct debit indemnity scheme. And this is the way that Paypal told me to go.

Middlestitch

bluepatchworkcat wrote: »

Halifax bank phoned me this afternoon regarding the complaint I'd raised. No surprises, they aren't prepared to do anything to help. The Direct Debit Indemnity scheme, as far as their policy is concerned, does not apply to direct debits to paypal. They tell me that as I am clearly unhappy with that decision, my only recourse now is to the Ombudsman.
I really am as angry with the Halifax as with the NHCo!!

Understandable, but as you seem to be the first to get to this stage (not a distinction you ever wanted!), at least you can get a definitive answer from the Ombudsman. You may need to get Halifax to confirm in writing that you have had their 'final decision'.

bellacupcake

jenster wrote: »

I have emailed and tweeted and facebooked to the mercury with no response even quoting there artical

P .S
IMO I did feel at the time and same with the local news, that they more sided with the man and the business , rather than those waiting on Hampers and ultimately refunds

I agree with you completely. When I heard the Radio Norfolk piece, I was shocked and a little bit annoyed at the unbalanced reporting. He gave the customer (sorry, I dont know her name) 30 seconds on the phone and 5-6 minutes to NHC.

I'm disappointed at the level of (non) interest in this scandal.

bluepatchworkcat

Middlestitch wrote: »

Understandable, but as you seem to be the first to get to this stage (not a distinction you ever wanted!), at least you can get a definitive answer from the Ombudsman. You may need to get Halifax to confirm in writing that you have had their 'final decision'.

Halifax say they will be sending me a written response in the post.