The Norfolk hamper company thread

jellyhead

Alton_Towers wrote: »

I have just tried to do a paypal claim but as I am over the 45 days its been closed straightaway - am annoyed with myself for not doing it sooner!

Mine too - I thought the company were sorting things out though, and was waiting for delivery at the end of January so I had no reason to file a dispute. I have emailed Paypal but I don't expect any help because I'm outside the 45 days.

This hasn't put me off supporting small businesses, but I'll stick to local ones in future, and only buy from elsewhere if the delivery will be within the 45 days.

auditbabe

jellyhead wrote: »

This hasn't put me off supporting small businesses, but I'll stick to local ones in future, and only buy from elsewhere if the delivery will be within the 45 days.

It has me and its localish to me as I'm in Norfolk

bluepatchworkcat

Ok, I will try to convey what I've found out today.

I have spoken to the Insolvency Service and there ARE NO INSOLVENCY PROCEEDINGS against this company. Insolvency ran some searches, including Companies House and The London Gazette, and no steps have been taken against him, and he has taken no steps to declare himself insolvent either. Effectively he is still trading, he has NOT OFFICIALLY CEASED TRADING.

I spoke to Citizens advice, and because he is still officially trading, we can still pursue him for refunds. I know we are unlikely to get anywhere but this is the advice from Citizens Advice after relaying my information from the Insolvency Service :

Write to NHCo, send recorded delivery and keep a copy. State that NHCo are in breach of contract as they never sent the goods described by the date given. State that any substitutes are not sufficient. State you are now cancelling and expect a refund. Choose either 7 or 10 days, and state that you expect a refund within that time. Give him a specific date in your letter.

I was advised to also say to him that i have spoken to the Insolvency Service and am aware that he is still trading.

Whatever I hear/don't hear within my 7/10 days, Citizens Advice have said for me to contact them at the end of that time to advice what the next step is.

I'm off to do my letter and get to the Post Office. I'm going for 7 days rather than 10.
This may or may not produce results, but it's something we can do, and I don't have the luxury of doing nothing, same as all/most of us.

rachbc

Looks like he has attempted to fake his insolvency to stop people asking for refunds.

What an absolute charmer!!

Tracy1066

I have already asked Neil which insolvency practitioners have been appointed and which court dealing with this and as yet no reply

bluepatchworkcat

Tracy1066 wrote: »

I have already asked Neil which insolvency practitioners have been appointed and which court dealing with this and as yet no reply

There won't be a reply, no insolvency proceedings have been started. That's official from the Insolvency Service.

Lurleene

Blimey - I have just managed to get someone from HSBC to agree to send me a dispute form in the hope I can chargeback my £59.99. The first lady in the call centre just kept saying that she couldn't see a refund in my account - that was the point of my call! They seem to be quite cagey about the chargeback scheme and wanted to know why I thought I could use it! It seems there will be quite a bit of paperwork involved.

I know I'm not alone but I hate calling call centres outside the country!They are so noisy and I really struggle to hear what is being said, especially when the person has a strong accent, and it seems when you call a call centre and you say something which means they have to deviate from a script the person on the end just seems to ignore what you have said. :mad:.

chris_n_tj

bluepatchworkcat wrote: »

Ok, I will try to convey what I've found out today.

I have spoken to the Insolvency Service and there ARE NO INSOLVENCY PROCEEDINGS against this company. Insolvency ran some searches, including Companies House and The London Gazette, and no steps have been taken against him, and he has taken no steps to declare himself insolvent either. Effectively he is still trading, he has NOT OFFICIALLY CEASED TRADING.

I spoke to Citizens advice, and because he is still officially trading, we can still pursue him for refunds. I know we are unlikely to get anywhere but this is the advice from Citizens Advice after relaying my information from the Insolvency Service :

Write to NHCo, send recorded delivery and keep a copy. State that NHCo are in breach of contract as they never sent the goods described by the date given. State that any substitutes are not sufficient. State you are now cancelling and expect a refund. Choose either 7 or 10 days, and state that you expect a refund within that time. Give him a specific date in your letter.

I was advised to also say to him that i have spoken to the Insolvency Service and am aware that he is still trading.

Whatever I hear/don't hear within my 7/10 days, Citizens Advice have said for me to contact them at the end of that time to advice what the next step is.

I'm off to do my letter and get to the Post Office. I'm going for 7 days rather than 10.
This may or may not produce results, but it's something we can do, and I don't have the luxury of doing nothing, same as all/most of us.

Thanks for this informative post x

And this is the "poor Neil" that told Norfolk Trading Standards he was doing everything he could to help the 50 people waiting, (and some) my £$%&. Yeap he sure was, lining his pockets.

He had the nerve to tell Radio Norfolk he was afraid of this forum.

Well Neil, all this becaue you thought you would get away it as I think you have done before. Maybe even thinking you were onto a good thing.
Well that was before you stuck your neck into MSE. Folk here dont take to fools gladly as you have now learnt to your cost.

I hope some one catches up with you soon and stops your unsavory dealings.

Middlestitch

bluepatchworkcat wrote: »

There won't be a reply, no insolvency proceedings have been started. That's official from the Insolvency Service.

Shareholders can voluntarily liquidate a company by voting and passing a resolution to stop trading. They have 14 days to advertise the resolution in the London Gazette and must send a copy of the resolution to Companies House within 15 days.

If a company passed such a resolution within the last couple of days, it would be too early for the Insolvency Service to have notification of this.

denmjd

Tracy1066 wrote: »

I have already asked Neil which insolvency practitioners have been appointed and which court dealing with this and as yet no reply

Hi Tracy, assuming you e-mailed, which e-mail address did you use, as there seems to be quite a collection...