The Norfolk hamper company thread

MILLYMOLLY

Can someone help me how do I make a claim. I paid by cc through paypal as a guest. Thanks

zzybee

MILLYMOLLY wrote: »

Can someone help me how do I make a claim. I paid by cc through paypal as a guest. Thanks

hi millymolly,

i was in the same situation. i just sent an email to paypal from their contact us details and explained the situation and gave them the order reference from the paypal email. alternatively you can also contact them on the phone. i got my refund. so try that n gud luck!

KxMx

Whenever I pay with PayPal and use CC as funding source, refunds get credited back to the card.

adoreholidays

KxMx wrote: »

Whenever I pay with PayPal and use CC as funding source, refunds get credited back to the card.

Thanks KxMx for your reply

adoreholidays

MILLYMOLLY wrote: »

Can someone help me how do I make a claim. I paid by cc through paypal as a guest. Thanks

Millymolly I was going through resoloutions centre and got a telephone number which was a automated service and was getting frustrated and started again as I had done the transaction as host, had no ID numbers that were being recognised. second call ended up pressing second option and after not being able to answer their ? was put through to a person:A who was brilliant and explained they could still open a case as a host took my details it was so simple and straightforward in the end once you were put through to a human being lol. Just noticed you can contact customer service if you google Paypal click contact us, then call us follow the prompts and will give you a number for customer services it was definately easier than trying to claim on CC:A Mine was escalated immediately to Claim so only took 11days to get email back:j

Fingers crossed for you Good Luck:A

sharnad

I still haven't had a chance to get on a laptop to listen to the radio view but from the posts on here it doesn't sound like hevea very apologetic

mnc

I see this thread is starting to slip down the pages now. I sincerely hope it's because everyone is getting their refunds or missing hampers.

Out of interest how many people on here still have their problem unresolved? It would be helpful to get an idea if many of the issues are being sorted. I'll get the ball rolling:

Waiting For

A reply to emails!
2 x Preserve Hampers (paid August)
2 x Free Sweet Jar Hampers (paid August)
1 x Compensation Hamper for 2 previous substandard hampers. (Agreed at start of December)
A personal apology!

Action Taken

Countless emails sent
Contacted CAB/Trading Standards
Recorded letter of action now sent.

denmjd

Hi All,

Just to let you know...

I got a phonecall from Neil, he has changed my order for me & has now swapped it for the 6month deal, (my Mum would still like the hampers so I went with that....) I will post the pictures on here when I get them through, he said he would ring me again just before they send them out to let me know when they are on the way, I've ordered the large fruit hamper & the Valentine one (for other half, not my Mum lol) :rotfl:

Hope everyone is warm & well, take care in the snow
Denise xx :snow_grin:snow_grin

auditbabe

mnc wrote: »

I see this thread is starting to slip down the pages now. I sincerely hope it's because everyone is getting their refunds or missing hampers.

Out of interest how many people on here still have their problem unresolved? It would be helpful to get an idea if many of the issues are being sorted. I'll get the ball rolling:

Waiting For

A reply to emails!
2 x Preserve Hampers (paid August)

2 x Free Sweet Jar Hampers (paid August)
1 x Compensation Hamper for 2 previous substandard hampers. (Agreed at start of December)
A personal apology!

Action Taken

Countless emails sent
Contacted CAB/Trading Standards
Recorded letter of action now sent.

Got a cheque for £50 should have been £54.99 sent an email waiting for a reply. In the meantime managed to get into Kings Lynn to deposit
the cheque

ch26

mnc wrote: »

I see this thread is starting to slip down the pages now. I sincerely hope it's because everyone is getting their refunds or missing hampers.

Out of interest how many people on here still have their problem unresolved? It would be helpful to get an idea if many of the issues are being sorted. I'll get the ball rolling:

Waiting For

A reply to emails!
2 x Preserve Hampers (paid August)
2 x Free Sweet Jar Hampers (paid August)
1 x Compensation Hamper for 2 previous substandard hampers. (Agreed at start of December)
A personal apology!

Action Taken

Countless emails sent
Contacted CAB/Trading Standards
Recorded letter of action now sent.

Ordered half price £100 hamper in August. Paid approx half then and half in October as requested. Promised would be sent beginning of December. No hamper so cancelled just before Christmas and requested refund. Small hamper arrived 27th December. Neil replied to emails and apologised. Requested refund - promised would be sent a couple of weeks ago, then said sending it out last Tuesday. Still waiting....